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Microsoft Launches Its Own Live Tech Support Website

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December 8, 2011 7:07:29 PM

Great, just what I need. MS taking away Virus Removal money out of my pocket, maybe it'll cause mass confusion and us techs will have to be called in to fix it up!
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December 8, 2011 7:08:30 PM

Removing todays worms and/or trojan horse infections can require significant knowledge with an NTFS file system, registry, services and operations. Running a malwarebytes is simply not enough, many small infections stick around. So I wonder if they only charge the people they actually help?
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December 8, 2011 7:09:51 PM

Long time coming.
I hope you don't have to pay an arm and a leg to have someone tell you the obvious like "Change your screen resolution", or something small and silly like that, because there will be lots of people like that........
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December 8, 2011 7:10:17 PM

It's about time!! They've been a company producing OS's and software for the last 25+ years and now they do it. Microsoft should of done this when more people where uneducated with PC's back in the 80's and 90's. Once again Microsoft a little to late.
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December 8, 2011 7:23:42 PM

Visiting this site will restart your PC in hopes it will correct the issue.
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December 8, 2011 9:33:27 PM

next thing you'll know, MS is charging a bloke - who "accidentally" broke his cup holder only to be educated that its an ODD tray.
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December 8, 2011 9:49:06 PM

the more i think of it, Microsoft is resembling Bill Gate's personality. He is so quiet and chill but has master plans for world domination and how to grab ur $$$.


I love Gates.
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Anonymous
December 8, 2011 9:50:08 PM

Do they really need humans involved in this? Surely they could have written a bot that takes people's money and then say, "sorry, that's a third-party software issue and you should call the vendor"...
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December 8, 2011 11:39:17 PM

Another thing that really torques me off is when you get an error code and it says to go on the MS website to see what it means and....... tada..... nothing..... MS doesn't even know what their own error codes mean...............
Fail.
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Anonymous
December 8, 2011 11:54:33 PM

Soo, people are complaining that microsoft are making it easier to get help?
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December 9, 2011 6:27:30 AM

Windows tech support at Answer Desk should be paid alot more then other help desk services. Knowing how to fix a problem on a PC that represents 90% of the market with a wide degree of applications and setups would take someone alot better then telling the customer to buy a new mac.
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December 11, 2011 8:27:06 AM

No .ca domain :( 

Well not like I'm sad anyhow, since I'm sure like most others here we do our own troubleshooting.
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Anonymous
February 10, 2012 5:01:17 AM

Well, Issues that deal with Windows OS and Microsoft Office software, PC tune-ups, virus removal and software training can be addressed by their tech support representatives..Windows 8 Support
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