Hagglers...

Today at work i had a couple come in and haggle on everything. I told them the prices are set, we are non-commission there was nothing i could do for them....they continued to try to get me to drop prices on things....for a $128 tv...how cheap can you be?

Just after this insane couple, literally 15sec later, wanted to buy a 50" plasma and $350 home theater system...a basic 5.1 but not bad. They wanted us to throw in a free Harmoney remote ($250) free cables for everthing ($250-$300) free service plan ($399) and free install ($199)....they actually said "We are buying $4,000 worth of stuff from you, i think we are entitled to some free stuff." Yeah maybe a free dvd, not $1200....we dont even make that in proft from what they bought...we made maybe 300bucks profit and they want $1200 in discounts?


WHy are people so GOD DAMN STUPID AND CHEAP?!? maybe wuzy can explain to me these peoples logic because i dont understand any of these hagglers.....yes a flea market or someplace else maybe. but after i tell you our compnay doesn't haggle....WHY KEEP DOING IT?!?



btw if any of you can make it to my store and want to buy a 50" plasma i will give you the hidden discount that nobody knows about and get your $1200 worth of stuff for free...i was witholding it on them, but for people i like i will hook them up

You charge $200 for installing a plasma with a home theater system? Does that include hanging it on a wall or something? Don't talk about your insane customers if you charge people $200 for installing it, even if it covers transportation. That's insane. And anyone buying that from you is insane too.

LOL!

That's a funny story.

Why do people haggle? Why do people have ass-sex in public toilets? Why, oh why, do dogs like human beings so much? Why wont Liz Hurley have sex with me at her house???

With hagglers, I like to value-add to the sale by suggesting to them that if they buy the package a certain way - finance it differently, for example - then I'll throw in yada, yada. In truth, they get nothing for free because we cover our costs through the finance but there are multiple ways to deal with cash or haggling like people.

One way is to say: "Pal, this is America, if you want your brand-name rip offs then head over to Laos, buy the shite at the markets there, fly it back over and then you'll see your focking discount!!! you, haggler, ya'!"

Waiting for Wingy to make pickxx an offer.

i'll give you a hug, i am a quality hugger...

I also play rock/paper/sissors with the customers randomly....i am 14-0 with them so far. the only time i was beaten was one of my bosses....i am 20-1 overall.

yes, i get bored at work sometimes...lol

I love selling tv's and stuff to people....i get to joke around, be silly, and talk about nerdish stuff all day.

the only down side is some of the stupid rules....shoes should be a solid dark color. I wore my adidas shelltoed oldschool ones (the all black with white stripes) for almost 2 months and then two days ago got talked to about not wearing proper footwear....because apparently i sell better with dress shoes on

I dont really know where i am going....i have a couple long term goals but right now i am trying to get my feet on the ground and headed in the right direction.

Frankly i would rather make 25k a year being happy then 100K being miserable....

Its very true, working for BestBuy isn't a carrer for me because it lacks the pay to do so. If i got paid 25K a year with beefits i wouldn't mind doing it for a long time....its not bad at all. I learn a lot everyday and its fun and always changes.

I am kind of roaming around right now trying to find something that suits me....I wish i worked in commission sales, not so i could screw people, but more so because i would be honest and people love it. They would come back to me and i would know my hard work would pay off in the end because people would seek me out to buy specifically from me because i would treat them right.....my dad has a car guy who he finds every 3 years because he is exctly what my dad wants."

Who knows where i will end up? i like a lot of things....i love cooking, i love sales, i love teaching, i love physical labor jobs, i learn quickly so i can usually move up pretty quickly.

Oh, and commission sales are the way to go. Seriously. It's a lot more fun and the pay is a lot more.

Where were these people from?

You are lucky, the asian that posts here would have just taken what they wanted, try to explain that one away at work!

*nods*

Your NO card is ingenious. What I would do is offer accessories as well that cost almost nothing but had a high percieved value to the customer. I used to keep a few hundred of a certain item in my store that I would give away that had a retail value of $15 but a cost of $2. No bother to me but if I gave away 4 of them customers felt like I was taking care of them. The best part was that the item was something I kinda found in the warehouse that we had stopped selling but had an overstock of. That meant that no other managers were fighting to keep stock of these in their store. If you have a central warehouse database that you're pulling stock from it's always a good idea to figure out how to find stuff in it since odds are you'll be one of the only people doing that.

Never ever, if you can avoid it, discount the item when you can give something away that costs you less but still feels like a deal to the customer.

The other thing that really helps is selling those accessories. Sometimes a single accessory can bump your margin up enough if your pay scale requires it.

I kept my margins high and my percent to retail in the high 90's. That's the way you make money.

In europe, you can sometimes get up to 20% discount for electronics if you haggle. And different TV, magazine, etc. tests have shown that, if you know how, you sould always haggle.

I remeber a german TV magazine where a professional haggler got some crazy deals on <i>everything</i>, including on sale items.

The computer I'm currently using I bought from Wal-Mart. It's a Compaq that was returned and it wasn't even in its original box. They had placed the computer and the monitor in separate plain brown cardboard boxes. I also noticed there were no other computers on the shelf like this one. The marked price on one of the cardboard boxes was discounted $100.00 to $399.00.

The computer is a Presario S6020WM with a Celeron 2.6 GHZ CPU. Not happy with only a $100.00 discount I summoned the eletronics department manager and asked for a greater discount. She said that she would offer another 20% discount but that was the most she was authorised to discount. Still not persuaded to buy at that price she told me that the store manager might be willing to discount it further. When the store manager arrived I explaned that I considered the computer to be used since it had not been returneded to the factory for reconditioning. I also voiced concernes about posssible virus and spyware infections on the hard drive, he also confirmed my suspicion that it was a discontinued model. I asked what he thought the rock bottom price should be and was suprisingly pleased when he responded " $250.00 ". I immediately agreed to the price happy that I had a decent computer at a price I could afford.

I know this is vastly different than what you're describing but I thought it interesting that Wal-Mart empowered department managers to offer up to a 20% discount.

Anything can be discounted. That $168 TV is making zero dollars on the shelf while even a $15 profit is better than nothing on a bad day. Now Best Buy isn't a discount type store but I did see it done a few times. Especially on open box items.

7-11 or the supermarket is a different thing altogether and even in countries where you haggle you don't haggle there. Dept stores and markets are places where you get your baseline.

Although I still find that $200 installation fee outrageous, I think I like pickxx's style better than yours. I can see where it helps in making you successful but as a customer I prefer straight and honest information on a product I want to buy, I'm not interested in increasing your margins. In the long run, pickxx would sell more stuf to me than you would, but I can see it working on many "victims" as you like to refer to your customers.

Of course there is a big difference if you deal with customers on a one time basis only. I prefer longer term relationships with sales people that are more geared towards win-win situations.

When you get bored of selling beds, I think you'd make an excellent car salesman. Much better margins too (I think).

Mac. why are Big Macs $3.50 Aus? Why are trannys so irresistable to certain type of men? WHy cant I come to Amsterdam for a 5 day Ecstasy party? And lets just say I do manage to come; would you have the nuts to meet me in a Bong Smokers Cafe at the tender age of 40 odd? What if I the portal to this world wasn't owned by a God? Who cares about threesomes?



?????

I'm SUPER DRUNK|!!|!!

Reaylly.

I mean, I'm bombed senseless and talking here ...*** No boozer is open after 11 on a Wednesday*...


Mac, have you ever self-invited yourself to an Amersterdam Ecstasy GangBang? Bud, JUST DO IT!, as the prominent Corporation slogan goes.

Yes, you could give us some lurid details. And don't miss anything out.

Actually, I feel kind of insulted that you haven't shared more already. Asswipe! :x

Your manhood is in question until you share the dirty details.

At least anything female in Florida doesn't have a 5 o'clock shadow and takes a piss standing up, unlike your conquests in Thailand, mister.....

Careful, you'll get Wingy all excited with that.

OUtrageous!!!

I smell dead flesh....

...*digs furiously*....

...*dry humps JCB*...

You sound more like Chesney Hawkes [/just plain cruel]