Archived from groups: rec.video.desktop,rec.video.production (More info?)
Last November I purchased a HI-Val (I think it's relabaled iomega)
4x DVD+/- writer that came with Nero & Sonic MyDVD.
The drive uses default windows drivers,
no drivers to install or update.
I installed it in on my Compaq Presario
Win 98 - Pentimum II 450, 198 Meg
(I bought this and set it up for dv capture and
editing [miro dv300 & adobe premier LE] back in '98,
I know it's due to be replaced,
but that probably won't happen until next year.)
Nero has no problem wrting to the drive,
but MyDVD gives the following error when I try
to write a dvd:
"an invalid media type was specified (32772)"
I tried Sonic support & searched these groups
for answers & then opened a ticket with Sonic tech
support.
Sonic tech support has been useless, they respond,
but the responses just demonstrate that they don't
understand the problem, and aren't willing to admit
this is probably due to a bug or compatibility problem
with their software.
After having me update some adaptec drivers,
they haven't come up with any ideas that have any chance
of working.
Lately their responses just scream to me that they don't have
a clue, and are trying to ask me to do stupid things
just to get me to go away.
Typical response: try using different brand of blanks,
or unistall some software that wasn't even installed
when I started seeing the problem.
Last December I wanted to get a dvd put togeter,
so I tried the Ulead DVD Movie Factory trial,
it worked no problem. I have since tried
trial versions of other DVD sotware -
everthing but Sonic works.
I thought I'd ask here as I'm sure there are
people here that are much smarter than (and probably
know MyDvd software) better than the tech support
driod I'm dealing with at Sonic.
Any one have any idea how to make this error
go away, before I give up and buy some other software?
I've already wasted alot more time on this than
the "free" software was worth.
Any other recomendations for reasonably priced
DVD authoring software, that are compatible with win98
can take the dv avi files that Miro captures or Adobe renders &
turn them into DVDs?
Right now it looks like I'll go with UMF.
adTHANKSvance
Grizz
P.S. - I'm getting the Sonic tech support for free - but the support
I'm getting is worse than none at all. All they have done is wasted
my time & made it very unlikely that I'll buy anything Sonic in
the future. I would have been much happier with their service
if they offered no support for their OEM software, or just admitted
that they don't know what's wrong, and can't or are unwilling to help
me for free.
Last November I purchased a HI-Val (I think it's relabaled iomega)
4x DVD+/- writer that came with Nero & Sonic MyDVD.
The drive uses default windows drivers,
no drivers to install or update.
I installed it in on my Compaq Presario
Win 98 - Pentimum II 450, 198 Meg
(I bought this and set it up for dv capture and
editing [miro dv300 & adobe premier LE] back in '98,
I know it's due to be replaced,
but that probably won't happen until next year.)
Nero has no problem wrting to the drive,
but MyDVD gives the following error when I try
to write a dvd:
"an invalid media type was specified (32772)"
I tried Sonic support & searched these groups
for answers & then opened a ticket with Sonic tech
support.
Sonic tech support has been useless, they respond,
but the responses just demonstrate that they don't
understand the problem, and aren't willing to admit
this is probably due to a bug or compatibility problem
with their software.
After having me update some adaptec drivers,
they haven't come up with any ideas that have any chance
of working.
Lately their responses just scream to me that they don't have
a clue, and are trying to ask me to do stupid things
just to get me to go away.
Typical response: try using different brand of blanks,
or unistall some software that wasn't even installed
when I started seeing the problem.
Last December I wanted to get a dvd put togeter,
so I tried the Ulead DVD Movie Factory trial,
it worked no problem. I have since tried
trial versions of other DVD sotware -
everthing but Sonic works.
I thought I'd ask here as I'm sure there are
people here that are much smarter than (and probably
know MyDvd software) better than the tech support
driod I'm dealing with at Sonic.
Any one have any idea how to make this error
go away, before I give up and buy some other software?
I've already wasted alot more time on this than
the "free" software was worth.
Any other recomendations for reasonably priced
DVD authoring software, that are compatible with win98
can take the dv avi files that Miro captures or Adobe renders &
turn them into DVDs?
Right now it looks like I'll go with UMF.
adTHANKSvance
Grizz
P.S. - I'm getting the Sonic tech support for free - but the support
I'm getting is worse than none at all. All they have done is wasted
my time & made it very unlikely that I'll buy anything Sonic in
the future. I would have been much happier with their service
if they offered no support for their OEM software, or just admitted
that they don't know what's wrong, and can't or are unwilling to help
me for free.