Remote assistance thru VPN

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Offer remote assistance require some setup, have you check out this KB

http://support.microsoft.com/default.aspx?scid=kb;en-us;308013

--


This posting is provided "AS IS" with no warranties, and confers no rights.



"Dan" <dan@videotron.ca> wrote in message
news:uq1qDIjIEHA.3200@TK2MSFTNGP10.phx.gbl...
> Hi,
> My laptop home users connect trhu VPN with L2TP Ipsec to y Office. Works
> great.
>
> But when I try to do Offer remote assistance, it does not work.
> Remote desktop works great but bot remote assistance.
>
> No firewall are being used on the client side..
>
> Any suggestion?
>
>

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Yes I did.

Actually I should have mentionned that it is working great on my LAN.

It is only when user are connecting with VPN that remote assistance does not
work.

Thanks

Dan

"Huei Wang [MSFT]" <hueiwang@online.microsoft.com> wrote in message
news:eEYNp3lIEHA.3476@TK2MSFTNGP11.phx.gbl...
> Offer remote assistance require some setup, have you check out this KB
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;308013
>
> --
>
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
>
> "Dan" <dan@videotron.ca> wrote in message
> news:uq1qDIjIEHA.3200@TK2MSFTNGP10.phx.gbl...
>> Hi,
>> My laptop home users connect trhu VPN with L2TP Ipsec to y Office. Works
>> great.
>>
>> But when I try to do Offer remote assistance, it does not work.
>> Remote desktop works great but bot remote assistance.
>>
>> No firewall are being used on the client side..
>>
>> Any suggestion?
>>
>>
>
>

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Does solicited remote assistance work? work flow is little different between
offer and solicited RA.

--


This posting is provided "AS IS" with no warranties, and confers no rights.



"Dan" <dan@videotron.ca> wrote in message
news xlAEZnIEHA.3032@TK2MSFTNGP09.phx.gbl...
> Yes I did.
>
> Actually I should have mentionned that it is working great on my LAN.
>
> It is only when user are connecting with VPN that remote assistance does
not
> work.
>
> Thanks
>
> Dan
>
> "Huei Wang [MSFT]" <hueiwang@online.microsoft.com> wrote in message
> news:eEYNp3lIEHA.3476@TK2MSFTNGP11.phx.gbl...
> > Offer remote assistance require some setup, have you check out this KB
> >
> > http://support.microsoft.com/default.aspx?scid=kb;en-us;308013
> >
> > --
> >
> >
> > This posting is provided "AS IS" with no warranties, and confers no
> > rights.
> >
> >
> >
> > "Dan" <dan@videotron.ca> wrote in message
> > news:uq1qDIjIEHA.3200@TK2MSFTNGP10.phx.gbl...
> >> Hi,
> >> My laptop home users connect trhu VPN with L2TP Ipsec to y Office.
Works
> >> great.
> >>
> >> But when I try to do Offer remote assistance, it does not work.
> >> Remote desktop works great but bot remote assistance.
> >>
> >> No firewall are being used on the client side..
> >>
> >> Any suggestion?
> >>
> >>
> >
> >
>
>

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

We haven t try that.

What are the major difference?

Thanks

Dan

"Huei Wang [MSFT]" <hueiwang@online.microsoft.com> wrote in message
news TQl9dnIEHA.2164@TK2MSFTNGP12.phx.gbl...
> Does solicited remote assistance work? work flow is little different
> between
> offer and solicited RA.
>
> --
>
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
>
> "Dan" <dan@videotron.ca> wrote in message
> news xlAEZnIEHA.3032@TK2MSFTNGP09.phx.gbl...
>> Yes I did.
>>
>> Actually I should have mentionned that it is working great on my LAN.
>>
>> It is only when user are connecting with VPN that remote assistance does
> not
>> work.
>>
>> Thanks
>>
>> Dan
>>
>> "Huei Wang [MSFT]" <hueiwang@online.microsoft.com> wrote in message
>> news:eEYNp3lIEHA.3476@TK2MSFTNGP11.phx.gbl...
>> > Offer remote assistance require some setup, have you check out this KB
>> >
>> > http://support.microsoft.com/default.aspx?scid=kb;en-us;308013
>> >
>> > --
>> >
>> >
>> > This posting is provided "AS IS" with no warranties, and confers no
>> > rights.
>> >
>> >
>> >
>> > "Dan" <dan@videotron.ca> wrote in message
>> > news:uq1qDIjIEHA.3200@TK2MSFTNGP10.phx.gbl...
>> >> Hi,
>> >> My laptop home users connect trhu VPN with L2TP Ipsec to y Office.
> Works
>> >> great.
>> >>
>> >> But when I try to do Offer remote assistance, it does not work.
>> >> Remote desktop works great but bot remote assistance.
>> >>
>> >> No firewall are being used on the client side..
>> >>
>> >> Any suggestion?
>> >>
>> >>
>> >
>> >
>>
>>
>
>