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Remote Assistance over LinkSys VPN

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Anonymous
June 30, 2004 4:44:02 PM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Hi.

I'm trying to utilize the Remote Assistance feature of WindowsXP/2003 with my current network setup. What I have is three locations all connected via DSL using LinkSys VPN Routers which is handling the connections between the networks. From some PCs, I can offer or accept remote assistance connections using MSN Messenger to invoke the tool. All employees have an MSN Messenger account and we use this to contact each other throughout the day.

What I believe is happening, is instead of going across the VPN internal network, the Remote Assistance connections are being initiated across the Internet instead. In this manner I believe I would need to open ports on each router going to each machine, reconfigure each machine to use a different port for Remote Desktop, and setup my system this way. I would prefer not to do this however.

Upon Google'ing and Google'ing for information, reading all I can from Microsoft's website, I have found many places stating you can make RA work across a VPN, but I have yet to see HOW to set this up. I have however seen information about users using the built-in VPN software in WindowsXP/2003 to create a VPN connection between machines, but I do not need/want to setup anything like that.

What can I do to make Remote Assistance work across my company's internal network (VPN)?

Thanks for any help, and if more information is needed just ask.
Anonymous
June 30, 2004 10:31:29 PM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Do you have fixed, internal, IP addresses for each node?

You may be able to create an invitation file for each machine, edit it to
ensure that the internal IP address is there, and use that "ticket" to
create the Remote Assistance session.

There's a KB article on this which I can't find, but here's a link which
shows how to do this, among other things:

http://www.petri.co.il/what's_remote_assistanc.htm


"JadeTech" <JadeTech@discussions.microsoft.com> wrote in message
news:E73FBCF9-FDFD-4558-85D6-8A2AC176727F@microsoft.com...
> Hi.
>
> I'm trying to utilize the Remote Assistance feature of WindowsXP/2003 with
> my current network setup. What I have is three locations all connected
> via DSL using LinkSys VPN Routers which is handling the connections
> between the networks. From some PCs, I can offer or accept remote
> assistance connections using MSN Messenger to invoke the tool. All
> employees have an MSN Messenger account and we use this to contact each
> other throughout the day.
>
> What I believe is happening, is instead of going across the VPN internal
> network, the Remote Assistance connections are being initiated across the
> Internet instead. In this manner I believe I would need to open ports on
> each router going to each machine, reconfigure each machine to use a
> different port for Remote Desktop, and setup my system this way. I would
> prefer not to do this however.
>
> Upon Google'ing and Google'ing for information, reading all I can from
> Microsoft's website, I have found many places stating you can make RA work
> across a VPN, but I have yet to see HOW to set this up. I have however
> seen information about users using the built-in VPN software in
> WindowsXP/2003 to create a VPN connection between machines, but I do not
> need/want to setup anything like that.
>
> What can I do to make Remote Assistance work across my company's internal
> network (VPN)?
>
> Thanks for any help, and if more information is needed just ask.
Anonymous
June 30, 2004 10:31:30 PM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

You might look at this small page and modify for your needs if you do use the file invitation
method. The field Bill is talking about modifying is the RCTICKET field...

http://members.cox.net/ajarvi/RemoteAssistance/RemoteAs...

File format...

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300692

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...

"Bill Sanderson" <Bill_Sanderson@msn.com.plugh.org> wrote in message
news:%23pwt9HvXEHA.2408@tk2msftngp13.phx.gbl...
> Do you have fixed, internal, IP addresses for each node?
>
> You may be able to create an invitation file for each machine, edit it to ensure that the internal
> IP address is there, and use that "ticket" to create the Remote Assistance session.
>
> There's a KB article on this which I can't find, but here's a link which shows how to do this,
> among other things:
>
> http://www.petri.co.il/what's_remote_assistanc.htm
>
>
> "JadeTech" <JadeTech@discussions.microsoft.com> wrote in message
> news:E73FBCF9-FDFD-4558-85D6-8A2AC176727F@microsoft.com...
>> Hi.
>>
>> I'm trying to utilize the Remote Assistance feature of WindowsXP/2003 with my current network
>> setup. What I have is three locations all connected via DSL using LinkSys VPN Routers which is
>> handling the connections between the networks. From some PCs, I can offer or accept remote
>> assistance connections using MSN Messenger to invoke the tool. All employees have an MSN
>> Messenger account and we use this to contact each other throughout the day.
>>
>> What I believe is happening, is instead of going across the VPN internal network, the Remote
>> Assistance connections are being initiated across the Internet instead. In this manner I believe
>> I would need to open ports on each router going to each machine, reconfigure each machine to use
>> a different port for Remote Desktop, and setup my system this way. I would prefer not to do this
>> however.
>>
>> Upon Google'ing and Google'ing for information, reading all I can from Microsoft's website, I
>> have found many places stating you can make RA work across a VPN, but I have yet to see HOW to
>> set this up. I have however seen information about users using the built-in VPN software in
>> WindowsXP/2003 to create a VPN connection between machines, but I do not need/want to setup
>> anything like that.
>>
>> What can I do to make Remote Assistance work across my company's internal network (VPN)?
>>
>> Thanks for any help, and if more information is needed just ask.
>
>


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