G
Guest
Guest
Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)
When I use remote assistance on my internal network my
take control icon is grayed out. I can only login to the
other XP machine and the other user doesn't get the
option to allow me to view them. They just get logged off
(it acts like a ts session).
Remote assistance offers three ways of invitation:
Outlook
MS Messenger
File based
We don't use outlook/exchange and messenger is blocked. I
am creating a file session via the remote assistance
wizard and then sending the invitation file over the
network to my admin workstation. I double click the file
and it opens the remote assistance window but all the
buttons are grayed out. I can only logon (thus logging
the user off) and take control is grayed out (upper left
button).
I have a MS article that explains using file based
invitations if you don't have a mapi client or messenger
but it says NOTHING about limited usage.
Either the person who wrote the article REALLY dropped
the ball when it came to letting us know the difference
or I am doing something wrong.
Please help! My contract with pcanywhere expires very
soon and I need to know if I will have to renew. I would
hate to do that when I can do it for free with remote
assistance (one of the reasons we ordered 1000+ xp
machines).
Thanks in advance!
When I use remote assistance on my internal network my
take control icon is grayed out. I can only login to the
other XP machine and the other user doesn't get the
option to allow me to view them. They just get logged off
(it acts like a ts session).
Remote assistance offers three ways of invitation:
Outlook
MS Messenger
File based
We don't use outlook/exchange and messenger is blocked. I
am creating a file session via the remote assistance
wizard and then sending the invitation file over the
network to my admin workstation. I double click the file
and it opens the remote assistance window but all the
buttons are grayed out. I can only logon (thus logging
the user off) and take control is grayed out (upper left
button).
I have a MS article that explains using file based
invitations if you don't have a mapi client or messenger
but it says NOTHING about limited usage.
Either the person who wrote the article REALLY dropped
the ball when it came to letting us know the difference
or I am doing something wrong.
Please help! My contract with pcanywhere expires very
soon and I need to know if I will have to renew. I would
hate to do that when I can do it for free with remote
assistance (one of the reasons we ordered 1000+ xp
machines).
Thanks in advance!