Sign in with
Sign up | Sign in
Your question

Router & Win 7 compatibility

Last response: in Windows 7
January 3, 2011 11:43:40 PM

I recently purchased a Win 7 Acer netbook. It is a wireless connection. When connected to my home network it repeatably loses connection. It apparently impacts the router somehow causing a Vista (wireless} and XP (Lan) to lose connection also. When the Acer is not turned on all is normal. Microsoft claims the D-Link 1310 is compatible.
January 3, 2011 11:59:58 PM

Have you tried restarting your router? Since Microsoft says that the device is compatible with Windows 7, it could be a number of things, including a problem with the hardware, but there's an old trick with Windows that might help you out:

1. Go to Device Manager

2. Find your ethernet network adapter, then right-click on it. Select the option "Uninstall".

3. After trying the steps above, your network card is listed as unknown device. Restart Windows, it will recognize your network card as a new device and do an install of the driver.

-- Ryan
Windows Outreach Team