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Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)
Hello,
I have the following problem:
There are two "mobile" computers that have both access to the internet
and connect with MSN. Usually, one will connect through a phone-line
and the other with a DSL-line, but it can change according to
circumstances.
On one side the computer is used by a novice user and the other side
by an expert.
The expert wants to remotely assist the novice user. To do this I
wanted to use remote assistent. The problem with it, that it only seem
to work if the computers can be connected directly with IP-adresses.
So if a router is in between or if I don't know the IP-adres,
connection fails.
What I want to do, is remotely assist a computer that is on the
internet with another computer that is on the internet. It's something
that should be possible considering applications like MSN, Kazaa, etc.
My question: How?
Solutions like Radmin and VNC are not an option, because I need to
reroute possible routers etc; that's not an option because of the
novice user and the constant changing way in which connection to the
internet is established.
Thanks in advance,
Best regards,
Michiel Doeven
Hello,
I have the following problem:
There are two "mobile" computers that have both access to the internet
and connect with MSN. Usually, one will connect through a phone-line
and the other with a DSL-line, but it can change according to
circumstances.
On one side the computer is used by a novice user and the other side
by an expert.
The expert wants to remotely assist the novice user. To do this I
wanted to use remote assistent. The problem with it, that it only seem
to work if the computers can be connected directly with IP-adresses.
So if a router is in between or if I don't know the IP-adres,
connection fails.
What I want to do, is remotely assist a computer that is on the
internet with another computer that is on the internet. It's something
that should be possible considering applications like MSN, Kazaa, etc.
My question: How?
Solutions like Radmin and VNC are not an option, because I need to
reroute possible routers etc; that's not an option because of the
novice user and the constant changing way in which connection to the
internet is established.
Thanks in advance,
Best regards,
Michiel Doeven