Remote Desktop

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

I am having problems setting this up - can anyone help
My office machine is on a LAN connected to a ZyXEL Prestidge 642 Router and
my home machine is connected to a DSL modem.

I think I have allowed routing via port 3389 on the router however the
instructions are not clear.

I still can't work remotely.

I want to be able to access my office machine from home and my home machine
from my office - HELP!
6 answers Last reply
More about remote desktop
  1. Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

    Any error messages when you try to connect remotely?

    Are you sure your calling the correct public IP for the work router?

    Any personal firewall software running on the work PC?

    Have you tried connecting from another PC over the work LAN to verify the basic Remote Desktop setup
    is working correctly?

    Try this telnet test to see if you can pinpoint the problem area...

    http://support.microsoft.com/default.aspx?scid=kb;en-us;Q187628

    --
    Al Jarvi (MS-MVP Windows Networking)

    Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
    The MS-MVP Program - http://mvp.support.microsoft.com
    This posting is provided "AS IS" with no warranties, and confers no rights...

    "nsf" <nsf@discussions.microsoft.com> wrote in message
    news:247128B5-2DB3-486B-90A0-E1C27EFF5106@microsoft.com...
    >I am having problems setting this up - can anyone help
    > My office machine is on a LAN connected to a ZyXEL Prestidge 642 Router and
    > my home machine is connected to a DSL modem.
    >
    > I think I have allowed routing via port 3389 on the router however the
    > instructions are not clear.
    >
    > I still can't work remotely.
    >
    > I want to be able to access my office machine from home and my home machine
    > from my office - HELP!
  2. Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

    "Sooner Al" wrote:

    > Any error messages when you try to connect remotely?
    >
    Yes - The client could not connect to the remote computer. Remote computer
    may not be enabled.......

    > Are you sure your calling the correct public IP for the work router?

    I think so
    >
    > Any personal firewall software running on the work PC?

    The office machine runs Zone Alarm the home machine is using XP's firewall
    >
    > Have you tried connecting from another PC over the work LAN to verify the basic Remote Desktop setup
    > is working correctly?

    Yes - within the office - all works O.K
    >
    > Try this telnet test to see if you can pinpoint the problem area...
    >
    tried the telnet but connection failed

    You may have guessed - I don't know what I'm doing.

    Any suggestions

    Thanks

    > http://support.microsoft.com/default.aspx?scid=kb;en-us;Q187628
    >
    > --
    > Al Jarvi (MS-MVP Windows Networking)
    >
    > Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
    > The MS-MVP Program - http://mvp.support.microsoft.com
    > This posting is provided "AS IS" with no warranties, and confers no rights...
    >
    > "nsf" <nsf@discussions.microsoft.com> wrote in message
    > news:247128B5-2DB3-486B-90A0-E1C27EFF5106@microsoft.com...
    > >I am having problems setting this up - can anyone help
    > > My office machine is on a LAN connected to a ZyXEL Prestidge 642 Router and
    > > my home machine is connected to a DSL modem.
    > >
    > > I think I have allowed routing via port 3389 on the router however the
    > > instructions are not clear.
    > >
    > > I still can't work remotely.
    > >
    > > I want to be able to access my office machine from home and my home machine
    > > from my office - HELP!
    >
    >
  3. Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

    You need to know for sure if the public IP of the router your calling is correct...

    ZoneAlarm will block TCP Port 3389, which will make Remote Desktop connections to that PC fail,
    although if it works over your office LAN then you seem to have that configured correctly.

    It all points to the router if the telnet test fails, or an incorrect public IP for the router, and
    you can connect over your local office LAN... Verify that port forwarding through the router is
    configured correctly...

    --
    Al Jarvi (MS-MVP Windows Networking)

    Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
    The MS-MVP Program - http://mvp.support.microsoft.com
    This posting is provided "AS IS" with no warranties, and confers no rights...

    "nsf" <nsf@discussions.microsoft.com> wrote in message
    news:D807A550-F5A0-4FC0-B030-E40157D9366B@microsoft.com...
    >
    >
    > "Sooner Al" wrote:
    >
    >> Any error messages when you try to connect remotely?
    >>
    > Yes - The client could not connect to the remote computer. Remote computer
    > may not be enabled.......
    >
    >> Are you sure your calling the correct public IP for the work router?
    >
    > I think so
    >>
    >> Any personal firewall software running on the work PC?
    >
    > The office machine runs Zone Alarm the home machine is using XP's firewall
    >>
    >> Have you tried connecting from another PC over the work LAN to verify the basic Remote Desktop
    >> setup
    >> is working correctly?
    >
    > Yes - within the office - all works O.K
    >>
    >> Try this telnet test to see if you can pinpoint the problem area...
    >>
    > tried the telnet but connection failed
    >
    > You may have guessed - I don't know what I'm doing.
    >
    > Any suggestions
    >
    > Thanks
    >
    >> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q187628
    >>
    >> --
    >> Al Jarvi (MS-MVP Windows Networking)
    >>
    >> Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
    >> The MS-MVP Program - http://mvp.support.microsoft.com
    >> This posting is provided "AS IS" with no warranties, and confers no rights...
    >>
    >> "nsf" <nsf@discussions.microsoft.com> wrote in message
    >> news:247128B5-2DB3-486B-90A0-E1C27EFF5106@microsoft.com...
    >> >I am having problems setting this up - can anyone help
    >> > My office machine is on a LAN connected to a ZyXEL Prestidge 642 Router and
    >> > my home machine is connected to a DSL modem.
    >> >
    >> > I think I have allowed routing via port 3389 on the router however the
    >> > instructions are not clear.
    >> >
    >> > I still can't work remotely.
    >> >
    >> > I want to be able to access my office machine from home and my home machine
    >> > from my office - HELP!
    >>
    >>
  4. Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

    > You need to know for sure if the public IP of the router your calling is correct...
    >
    I know the Public IP or the router (office) and it is correct but what
    should I do with it? I have entered into the router Port 3389 and the IP of
    my home machine

    >
    > It all points to the router if the telnet test fails, or an incorrect public IP for the router, and
    > you can connect over your local office LAN... Verify that port forwarding through the router is
    > configured correctly...

    The telnet did work but only when I telnet the router IP address, which then
    lets me into the router itself

    I have now checked my home LAN and can access machines on that network via
    remote desktop.

    All I need now if to be able to access my office from my home.

    Any more suggestions please

    >
    > --
    > Al Jarvi (MS-MVP Windows Networking)
    >
    > Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
    > The MS-MVP Program - http://mvp.support.microsoft.com
    > This posting is provided "AS IS" with no warranties, and confers no rights...
    >
    > "nsf" <nsf@discussions.microsoft.com> wrote in message
    > news:D807A550-F5A0-4FC0-B030-E40157D9366B@microsoft.com...
    > >
    > >
    > > "Sooner Al" wrote:
    > >
    > >> Any error messages when you try to connect remotely?
    > >>
    > > Yes - The client could not connect to the remote computer. Remote computer
    > > may not be enabled.......
    > >
    > >> Are you sure your calling the correct public IP for the work router?
    > >
    > > I think so
    > >>
    > >> Any personal firewall software running on the work PC?
    > >
    > > The office machine runs Zone Alarm the home machine is using XP's firewall
    > >>
    > >> Have you tried connecting from another PC over the work LAN to verify the basic Remote Desktop
    > >> setup
    > >> is working correctly?
    > >
    > > Yes - within the office - all works O.K
    > >>
    > >> Try this telnet test to see if you can pinpoint the problem area...
    > >>
    > > tried the telnet but connection failed
    > >
    > > You may have guessed - I don't know what I'm doing.
    > >
    > > Any suggestions
    > >
    > > Thanks
    > >
    > >> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q187628
    > >>
    > >> --
    > >> Al Jarvi (MS-MVP Windows Networking)
    > >>
    > >> Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
    > >> The MS-MVP Program - http://mvp.support.microsoft.com
    > >> This posting is provided "AS IS" with no warranties, and confers no rights...
    > >>
    > >> "nsf" <nsf@discussions.microsoft.com> wrote in message
    > >> news:247128B5-2DB3-486B-90A0-E1C27EFF5106@microsoft.com...
    > >> >I am having problems setting this up - can anyone help
    > >> > My office machine is on a LAN connected to a ZyXEL Prestidge 642 Router and
    > >> > my home machine is connected to a DSL modem.
    > >> >
    > >> > I think I have allowed routing via port 3389 on the router however the
    > >> > instructions are not clear.
    > >> >
    > >> > I still can't work remotely.
    > >> >
    > >> > I want to be able to access my office machine from home and my home machine
    > >> > from my office - HELP!
    > >>
    > >>
    >
    >
  5. Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

    i am now up and running - thanks for your help

    "nsf" wrote:

    >
    >
    >
    >
    > > You need to know for sure if the public IP of the router your calling is correct...
    > >
    > I know the Public IP or the router (office) and it is correct but what
    > should I do with it? I have entered into the router Port 3389 and the IP of
    > my home machine
    >
    > >
    > > It all points to the router if the telnet test fails, or an incorrect public IP for the router, and
    > > you can connect over your local office LAN... Verify that port forwarding through the router is
    > > configured correctly...
    >
    > The telnet did work but only when I telnet the router IP address, which then
    > lets me into the router itself
    >
    > I have now checked my home LAN and can access machines on that network via
    > remote desktop.
    >
    > All I need now if to be able to access my office from my home.
    >
    > Any more suggestions please
    >
    > >
    > > --
    > > Al Jarvi (MS-MVP Windows Networking)
    > >
    > > Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
    > > The MS-MVP Program - http://mvp.support.microsoft.com
    > > This posting is provided "AS IS" with no warranties, and confers no rights...
    > >
    > > "nsf" <nsf@discussions.microsoft.com> wrote in message
    > > news:D807A550-F5A0-4FC0-B030-E40157D9366B@microsoft.com...
    > > >
    > > >
    > > > "Sooner Al" wrote:
    > > >
    > > >> Any error messages when you try to connect remotely?
    > > >>
    > > > Yes - The client could not connect to the remote computer. Remote computer
    > > > may not be enabled.......
    > > >
    > > >> Are you sure your calling the correct public IP for the work router?
    > > >
    > > > I think so
    > > >>
    > > >> Any personal firewall software running on the work PC?
    > > >
    > > > The office machine runs Zone Alarm the home machine is using XP's firewall
    > > >>
    > > >> Have you tried connecting from another PC over the work LAN to verify the basic Remote Desktop
    > > >> setup
    > > >> is working correctly?
    > > >
    > > > Yes - within the office - all works O.K
    > > >>
    > > >> Try this telnet test to see if you can pinpoint the problem area...
    > > >>
    > > > tried the telnet but connection failed
    > > >
    > > > You may have guessed - I don't know what I'm doing.
    > > >
    > > > Any suggestions
    > > >
    > > > Thanks
    > > >
    > > >> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q187628
    > > >>
    > > >> --
    > > >> Al Jarvi (MS-MVP Windows Networking)
    > > >>
    > > >> Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
    > > >> The MS-MVP Program - http://mvp.support.microsoft.com
    > > >> This posting is provided "AS IS" with no warranties, and confers no rights...
    > > >>
    > > >> "nsf" <nsf@discussions.microsoft.com> wrote in message
    > > >> news:247128B5-2DB3-486B-90A0-E1C27EFF5106@microsoft.com...
    > > >> >I am having problems setting this up - can anyone help
    > > >> > My office machine is on a LAN connected to a ZyXEL Prestidge 642 Router and
    > > >> > my home machine is connected to a DSL modem.
    > > >> >
    > > >> > I think I have allowed routing via port 3389 on the router however the
    > > >> > instructions are not clear.
    > > >> >
    > > >> > I still can't work remotely.
    > > >> >
    > > >> > I want to be able to access my office machine from home and my home machine
    > > >> > from my office - HELP!
    > > >>
    > > >>
    > >
    > >
  6. Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

    Good...what was the final solution? That information may help others in the future...

    --
    Al Jarvi (MS-MVP Windows Networking)

    Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
    The MS-MVP Program - http://mvp.support.microsoft.com
    This posting is provided "AS IS" with no warranties, and confers no rights...

    "nsf" <nsf@discussions.microsoft.com> wrote in message
    news:7F2C5881-0805-4B9F-925C-6CCE3353345C@microsoft.com...
    >i am now up and running - thanks for your help
    >
    > "nsf" wrote:
    >
    >>
    >>
    >>
    >>
    >> > You need to know for sure if the public IP of the router your calling is correct...
    >> >
    >> I know the Public IP or the router (office) and it is correct but what
    >> should I do with it? I have entered into the router Port 3389 and the IP of
    >> my home machine
    >>
    >> >
    >> > It all points to the router if the telnet test fails, or an incorrect public IP for the router,
    >> > and
    >> > you can connect over your local office LAN... Verify that port forwarding through the router is
    >> > configured correctly...
    >>
    >> The telnet did work but only when I telnet the router IP address, which then
    >> lets me into the router itself
    >>
    >> I have now checked my home LAN and can access machines on that network via
    >> remote desktop.
    >>
    >> All I need now if to be able to access my office from my home.
    >>
    >> Any more suggestions please
    >>
    >> >
    >> > --
    >> > Al Jarvi (MS-MVP Windows Networking)
    >> >
    >> > Please post *ALL* questions and replies to the news group for the mutual benefit of all of
    >> > us...
    >> > The MS-MVP Program - http://mvp.support.microsoft.com
    >> > This posting is provided "AS IS" with no warranties, and confers no rights...
    >> >
    >> > "nsf" <nsf@discussions.microsoft.com> wrote in message
    >> > news:D807A550-F5A0-4FC0-B030-E40157D9366B@microsoft.com...
    >> > >
    >> > >
    >> > > "Sooner Al" wrote:
    >> > >
    >> > >> Any error messages when you try to connect remotely?
    >> > >>
    >> > > Yes - The client could not connect to the remote computer. Remote computer
    >> > > may not be enabled.......
    >> > >
    >> > >> Are you sure your calling the correct public IP for the work router?
    >> > >
    >> > > I think so
    >> > >>
    >> > >> Any personal firewall software running on the work PC?
    >> > >
    >> > > The office machine runs Zone Alarm the home machine is using XP's firewall
    >> > >>
    >> > >> Have you tried connecting from another PC over the work LAN to verify the basic Remote
    >> > >> Desktop
    >> > >> setup
    >> > >> is working correctly?
    >> > >
    >> > > Yes - within the office - all works O.K
    >> > >>
    >> > >> Try this telnet test to see if you can pinpoint the problem area...
    >> > >>
    >> > > tried the telnet but connection failed
    >> > >
    >> > > You may have guessed - I don't know what I'm doing.
    >> > >
    >> > > Any suggestions
    >> > >
    >> > > Thanks
    >> > >
    >> > >> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q187628
    >> > >>
    >> > >> --
    >> > >> Al Jarvi (MS-MVP Windows Networking)
    >> > >>
    >> > >> Please post *ALL* questions and replies to the news group for the mutual benefit of all of
    >> > >> us...
    >> > >> The MS-MVP Program - http://mvp.support.microsoft.com
    >> > >> This posting is provided "AS IS" with no warranties, and confers no rights...
    >> > >>
    >> > >> "nsf" <nsf@discussions.microsoft.com> wrote in message
    >> > >> news:247128B5-2DB3-486B-90A0-E1C27EFF5106@microsoft.com...
    >> > >> >I am having problems setting this up - can anyone help
    >> > >> > My office machine is on a LAN connected to a ZyXEL Prestidge 642 Router and
    >> > >> > my home machine is connected to a DSL modem.
    >> > >> >
    >> > >> > I think I have allowed routing via port 3389 on the router however the
    >> > >> > instructions are not clear.
    >> > >> >
    >> > >> > I still can't work remotely.
    >> > >> >
    >> > >> > I want to be able to access my office machine from home and my home machine
    >> > >> > from my office - HELP!
    >> > >>
    >> > >>
    >> >
    >> >
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