Sign in with
Sign up | Sign in
Your question

Remote Desktop

Last response: in Windows XP
Share
Anonymous
August 24, 2004 3:52:30 PM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Hi guys... yet another remote assistance problem. Here's the
situation:

I am configuring and testing a Windows Server 2003 environment in a
lab. I have two Windows XP Pro machines that are both members of the
same domain (we have two domains, one being a child of the other, but
both machines and both users are in the child domain, so I don't think
there should be a problem..), with Windows Server 2003 machines acting
as domain controllers. I had a whole bunch of group policies set up,
and in my attempts to get this to work, I've now disabled every single
one of them.

I've enabled both the check boxes on the remote tab of system
properties on both machines. Both users are members of the helpers
list on each other's machines. Both users are domain admins and local
admins on both machines. I have no firewalls running. Through
Windows Messenger, I can successfully initiate a remote assistance
connection. I have no firewalls running and I successfully tested a
telnet connection on port 3389.

The problem is, we have a need for our support staff to be able to
offer remote assistance without the user making a request, but the
"offer remote assistance" feature in Help & Support gives the
following error when I type in the ip address of the other machine:

"Access to the requested resource has been disabled by your
administrator"

The event logs don't have any error messages in them regarding this.

Anybody have any suggestions? Could there be some lingering setting
from my group policies that's still setup? Does anybody know of a GP
or registry setting that specifically restricts the use of the offer
remote assistance function? Could it have anything to do with
certificates?

Any help would be much appreciated... I saw a post from a couple years
ago with this same problem, but there were no responses!
-Ryan Nordman

More about : remote desktop

Anonymous
September 2, 2004 3:40:04 AM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Have you read the comments appended to this article?

http://www.winnetmag.com/Windows/Articles/ArticleID/395...

One of these makes me think that perhaps Remote Desktop Help Session Manager
isn't started leads to this error.

"Ryan Nordman" <spacerobots@hotmail.com> wrote in message
news:7ffe4526.0408241052.4904fa61@posting.google.com...
> Hi guys... yet another remote assistance problem. Here's the
> situation:
>
> I am configuring and testing a Windows Server 2003 environment in a
> lab. I have two Windows XP Pro machines that are both members of the
> same domain (we have two domains, one being a child of the other, but
> both machines and both users are in the child domain, so I don't think
> there should be a problem..), with Windows Server 2003 machines acting
> as domain controllers. I had a whole bunch of group policies set up,
> and in my attempts to get this to work, I've now disabled every single
> one of them.
>
> I've enabled both the check boxes on the remote tab of system
> properties on both machines. Both users are members of the helpers
> list on each other's machines. Both users are domain admins and local
> admins on both machines. I have no firewalls running. Through
> Windows Messenger, I can successfully initiate a remote assistance
> connection. I have no firewalls running and I successfully tested a
> telnet connection on port 3389.
>
> The problem is, we have a need for our support staff to be able to
> offer remote assistance without the user making a request, but the
> "offer remote assistance" feature in Help & Support gives the
> following error when I type in the ip address of the other machine:
>
> "Access to the requested resource has been disabled by your
> administrator"
>
> The event logs don't have any error messages in them regarding this.
>
> Anybody have any suggestions? Could there be some lingering setting
> from my group policies that's still setup? Does anybody know of a GP
> or registry setting that specifically restricts the use of the offer
> remote assistance function? Could it have anything to do with
> certificates?
>
> Any help would be much appreciated... I saw a post from a couple years
> ago with this same problem, but there were no responses!
> -Ryan Nordman
!