Remote Assistance, Routers, & Windows Messenger

[Guest]

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Hi,

I have been trying to help a friend of mine with some computer problems. I
have XP Pro and he as XP Home. Both of us are behind routers and have
firewalls. We have spent much time trying to get connected, initially via
requests sent by email. I have searched the knowledge base and found out it
won't work with both of us having routers. It recommended using Windows
Messenger. We have tried this with no luck. Via Messenger, he can send a
request, I can accept the request, but he does not always receive the prompt
to accept my connection and when he does, my remote assistance window never
opens? I have poored over many KB articles and search many boards with no
success. I am beginning to wonder if what I am trying to do just can't be
done. Any help is appreciated.

 

[harrison]

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Install UPNP on each pc then try again. It worked for my UPNP enabled router!

 

[HarrY]

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

I have just got remote assistance to work, one pc behind a router.
I installed UPNP on the pc behind the router.
It worked a treat. It will listen for incoming connections then tell the
router to let yours through! Your router must be UPNP enabled! But with this
option you don't have to mess about with any router configs that are hard to
understand.