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VPN kills internet connection

Last response: in Windows XP
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Anonymous
August 30, 2004 4:15:19 PM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

I'm desperate - if anyone can help I would greatly
appreciate it!

My company gave me VPN sw to install. The install appears
to go smoothly but when finished, I can no longer connect
to the internet. When I reboot my PC, the reboot never
seems to complete (the desktop appears but the clock is
frozen and the pointer remains an hourglass when on the
bottom bar). I can open applications such as Word but
can't get to the internet, and if I click on the VPN icon
and try to log in there, I get a "Create socket failed
10106" error.

Before the install I removed my McAfee firewall, and I've
tried turning off the ICF but it doesn't help. My OS is
Windows XP Pro. My IT dept. said I must use the sw rather
than creating the connection through XP's wizard.

Thanks!
August 30, 2004 5:51:12 PM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Hi Lois,
Can't give you much more than some general pointers:
- Uninstall the vpn software
- Either enable the built-in ICF or re-install Mcafee's firewall. Don't run
them both at the same time.
Once you regained internet connectivity, create a restore-point (using
start- help & support)

Then re-install the vpn client.
I don't know what brand the vpn client is, but it just may be that it has a
built in firewall (Cisco's vpn client has ZoneAlarm built in for example)

If the system remains unstable after this second install attempt, use start
- Help & support, to roll back to the previously created restore point. This
should get you back on the net again.

Then go poke your IT guy in the eye :) 

Bye,
Leo

"Lois" wrote:

> I'm desperate - if anyone can help I would greatly
> appreciate it!
>
> My company gave me VPN sw to install. The install appears
> to go smoothly but when finished, I can no longer connect
> to the internet. When I reboot my PC, the reboot never
> seems to complete (the desktop appears but the clock is
> frozen and the pointer remains an hourglass when on the
> bottom bar). I can open applications such as Word but
> can't get to the internet, and if I click on the VPN icon
> and try to log in there, I get a "Create socket failed
> 10106" error.
>
> Before the install I removed my McAfee firewall, and I've
> tried turning off the ICF but it doesn't help. My OS is
> Windows XP Pro. My IT dept. said I must use the sw rather
> than creating the connection through XP's wizard.
>
> Thanks!
>
Anonymous
August 30, 2004 6:00:36 PM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Leo - thanks for your response. I actually did use the
system restore to get up and running. I'll check with IT
about the VPN client having a built-in firewall - maybe
that's the problem. The VPN is Contivity, which I think
is Nortel?

Thx again!


>-----Original Message-----
>Hi Lois,
>Can't give you much more than some general pointers:
>- Uninstall the vpn software
>- Either enable the built-in ICF or re-install Mcafee's
firewall. Don't run
>them both at the same time.
>Once you regained internet connectivity, create a
restore-point (using
>start- help & support)
>
>Then re-install the vpn client.
>I don't know what brand the vpn client is, but it just
may be that it has a
>built in firewall (Cisco's vpn client has ZoneAlarm
built in for example)
>
>If the system remains unstable after this second install
attempt, use start
>- Help & support, to roll back to the previously created
restore point. This
>should get you back on the net again.
>
>Then go poke your IT guy in the eye :) 
>
>Bye,
>Leo
>
>"Lois" wrote:
>
>> I'm desperate - if anyone can help I would greatly
>> appreciate it!
>>
>> My company gave me VPN sw to install. The install
appears
>> to go smoothly but when finished, I can no longer
connect
>> to the internet. When I reboot my PC, the reboot never
>> seems to complete (the desktop appears but the clock
is
>> frozen and the pointer remains an hourglass when on
the
>> bottom bar). I can open applications such as Word but
>> can't get to the internet, and if I click on the VPN
icon
>> and try to log in there, I get a "Create socket failed
>> 10106" error.
>>
>> Before the install I removed my McAfee firewall, and
I've
>> tried turning off the ICF but it doesn't help. My OS
is
>> Windows XP Pro. My IT dept. said I must use the sw
rather
>> than creating the connection through XP's wizard.
>>
>> Thanks!
>>
>.
>
!