Remote Assistance to a dialup user

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

You might want to try Messenger's Remote Assistance.

--


This posting is provided "AS IS" with no warranties, and confers no rights.



"IanSB" <IanSB@discussions.microsoft.com> wrote in message
news:2A8E424D-7B80-421C-BFEE-425D25105D96@microsoft.com...
>I am trying to find a way where our helpdesk can use Remote Assistance /
> Offer Remote Assistance or Remote Desktop when there is an end-user out of
> the office and they have problems with their VPN. For example, Billy is
> out
> of town and can connect to the internet thru the hotels modem line,
> however,
> he cannot get into VPN to get to our network. He gets an ip address but
> when
> we put the ip address in Remote Desktop, it connects for about 10 seconds
> then disconnects because it locks the pc on his end thus disconnecting the
> modem. I've also tried using the ip address in the Offer Remote
> Assistance
> box but it always times out saying "the remote server machine does not
> exist
> or is unavailable". He is unable to send me an invite from Remote
> Assistance
> because he can't get into email because he can't connect to VPN. Any
> help/suggestions/comments would be greatly appreciated! Thank You!

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Thank you Huei. I will try that.

"Huei Wang [MSFT]" wrote:

> You might want to try Messenger's Remote Assistance.
>
> --
>
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
>
> "IanSB" <IanSB@discussions.microsoft.com> wrote in message
> news:2A8E424D-7B80-421C-BFEE-425D25105D96@microsoft.com...
> >I am trying to find a way where our helpdesk can use Remote Assistance /
> > Offer Remote Assistance or Remote Desktop when there is an end-user out of
> > the office and they have problems with their VPN. For example, Billy is
> > out
> > of town and can connect to the internet thru the hotels modem line,
> > however,
> > he cannot get into VPN to get to our network. He gets an ip address but
> > when
> > we put the ip address in Remote Desktop, it connects for about 10 seconds
> > then disconnects because it locks the pc on his end thus disconnecting the
> > modem. I've also tried using the ip address in the Offer Remote
> > Assistance
> > box but it always times out saying "the remote server machine does not
> > exist
> > or is unavailable". He is unable to send me an invite from Remote
> > Assistance
> > because he can't get into email because he can't connect to VPN. Any
> > help/suggestions/comments would be greatly appreciated! Thank You!
>
>
>