Tom's Hardware > Forum > Windows XP > Windows XP General Discussion > Remote Assistance on XP
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Anonymous   09-18-2004 at 04:33:03 PM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

 

I tried to set up remote assistance with a friend. I followed the
instructions,but my E-mail didn't go through. I have my E-mail account with
Yahoo and am using Internet Explorer. The bottleneck is in sending an
E-mail. Both of us have SBC Global broadband. Any ideas?

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Anonymous   09-19-2004 at 01:15:52 AM
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Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

 

"butterfly06614" <butterfly06614@discussions.microsoft.com> wrote in message
news:B6A356A2-EA26-47F5-A8BF-646C2D38B9A5@microsoft.com...
>I tried to set up remote assistance with a friend. I followed the
> instructions,but my E-mail didn't go through. I have my E-mail account
> with
> Yahoo and am using Internet Explorer. The bottleneck is in sending an
> E-mail. Both of us have SBC Global broadband. Any ideas?

Try sending the assistance request using Windows Messenger: this should be
instantaneous.

By the way, there are special difficulties with Remote Assistance if the
person sending the request is behind a NAT router or a firewall. The NAT
router must have UPnP enabled, and UPnP must be working with Windows.

--
Robin Walker [MVP Networking]
rdhw@cam.ac.uk

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