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Remote assistance with personal firewall

Last response: in Windows XP
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Anonymous
September 25, 2004 10:43:05 PM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Is there any issue related to remote assistance to a novice computer with xp
personal firewall on ??. I open port 3389 for remote desktop as indicated in
ms web page, but it si not possible to offer assistance unless you turn off
personal firewall.

PD: Novice and expert computer are conneted to internet with SP1 and all hot
fixes applied. No SP 2 applied to any computer.

Thanks in advances.
Anonymous
September 26, 2004 1:08:37 AM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Armando Valdés wrote:
> Is there any issue related to remote assistance to a novice computer
> with xp personal firewall on ??. I open port 3389 for remote desktop
> as indicated in ms web page, but it si not possible to offer
> assistance unless you turn off personal firewall.
>
> PD: Novice and expert computer are conneted to internet with SP1 and
> all hot fixes applied. No SP 2 applied to any computer.

Remote Assistance and Remote Desktop are not the same thing.
Especially where the firewall is concerned.

http://support.microsoft.com/?kbid=555179

--
<- Shenan ->
--
The information is provided "as is", it is suggested you research for
yourself before you take any advice - you are the one ultimately
responsible for your actions/problems/solutions. Know what you are
getting into before you jump in with both feet.
Anonymous
September 26, 2004 1:08:38 AM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Thanks for your help, but both computer are only with SP1 and hot fixes. SP2
has not been applied.

In reference to port 3389 for remote assistance you can check this link.
http://www.microsoft.com/technet/prodtechnol/winxppro/m...

Thanks.

"Shenan Stanley" wrote:

> Armando Valdés wrote:
> > Is there any issue related to remote assistance to a novice computer
> > with xp personal firewall on ??. I open port 3389 for remote desktop
> > as indicated in ms web page, but it si not possible to offer
> > assistance unless you turn off personal firewall.
> >
> > PD: Novice and expert computer are conneted to internet with SP1 and
> > all hot fixes applied. No SP 2 applied to any computer.
>
> Remote Assistance and Remote Desktop are not the same thing.
> Especially where the firewall is concerned.
>
> http://support.microsoft.com/?kbid=555179
>
> --
> <- Shenan ->
> --
> The information is provided "as is", it is suggested you research for
> yourself before you take any advice - you are the one ultimately
> responsible for your actions/problems/solutions. Know what you are
> getting into before you jump in with both feet.
>
>
>
Related resources
Anonymous
September 26, 2004 10:20:11 AM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

You can *NOT* use the "offer" functionality in a work group environment only in a domain or trusted
domain environment. Look at using Messenger, email or the file method of invitation...

http://www.microsoft.com/windowsxp/using/helpandsupport...

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q301529

Its also possible you may need to modify the RCTICKET field in the invitation file...

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300692

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...

"Armando Valdés" <Armando Valdés@discussions.microsoft.com> wrote in message
news:4A660787-574B-4A87-8AEA-A42571397C3F@microsoft.com...
> Is there any issue related to remote assistance to a novice computer with xp
> personal firewall on ??. I open port 3389 for remote desktop as indicated in
> ms web page, but it si not possible to offer assistance unless you turn off
> personal firewall.
>
> PD: Novice and expert computer are conneted to internet with SP1 and all hot
> fixes applied. No SP 2 applied to any computer.
>
> Thanks in advances.
Anonymous
September 26, 2004 1:19:05 PM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Thanks !!.

All references points to use email, messenger o file assistance. However I
have been able to offer remote assistance if the expert user corresponds to
administrator on the novice computer and uses the same password. If these
conditions are satisfied you can offer remote assistance without problem. I
have also check the open ports when connection is stablished, and there are
only the port 3389 and dynamic port ussually in range 3000 and over. What I
do not understand is that if open port 3389 in novice computer why the
connection is not open ??. Cheking references with SP2, I opened port 135 but
without positive results.

Thanks to all of you for your time and support. I appreciate that.

Armando Valdés C.

"Sooner Al" wrote:

> You can *NOT* use the "offer" functionality in a work group environment only in a domain or trusted
> domain environment. Look at using Messenger, email or the file method of invitation...
>
> http://www.microsoft.com/windowsxp/using/helpandsupport...
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q301529
>
> Its also possible you may need to modify the RCTICKET field in the invitation file...
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300692
>
> --
> Al Jarvi (MS-MVP Windows Networking)
>
> Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
> The MS-MVP Program - http://mvp.support.microsoft.com
> This posting is provided "AS IS" with no warranties, and confers no rights...
>
> "Armando Valdés" <Armando Valdés@discussions.microsoft.com> wrote in message
> news:4A660787-574B-4A87-8AEA-A42571397C3F@microsoft.com...
> > Is there any issue related to remote assistance to a novice computer with xp
> > personal firewall on ??. I open port 3389 for remote desktop as indicated in
> > ms web page, but it si not possible to offer assistance unless you turn off
> > personal firewall.
> >
> > PD: Novice and expert computer are conneted to internet with SP1 and all hot
> > fixes applied. No SP 2 applied to any computer.
> >
> > Thanks in advances.
>
>
!