Archived from groups: microsoft.public.windowsxp.work_remotely (
More info?)
PSS= Product Support Services. These are Microsoft support staff.
http://support.microsoft.com/default.aspx?scid=fh;en-us;Prodoffer80&sd=GN
Read the stuff at the above link and see if it is a free call from where you
are.
"Tom Pizarro" <tpizarro@ecsginc.com> wrote in message
news:098301c4aaed$a5228310$a601280a@phx.gbl...
> I'd love to call "PSS" if I knew what it was and it
> didn't cost me anything - including LD charges.
>
>>-----Original Message-----
>>I'd love to have somebody in this thread call PSS and go
> through whatever
>>they ask.
>>
>>I can't guarantee that this'll be an easy fix, but if
> there's an issue they
>>know about--and from the number of reports here, you
> would think there might
>>be--they will be the ones who can give a workaround or
> at least tell us that
>>a fix is in the works.
>>
>>"Tom Pizarro" <tpizarro@ecsginc.com> wrote in message
>>news:363c01c4aae4$21730cf0$a301280a@phx.gbl...
>>>I have the exact same issue. I have a WatchGuard
> FireBox
>>> II at my small office. Behind it sits my LAN. I have
>>> been happily accessing machines remotely over a VPN
>>> connection for several years using a SafeNet VPN client
>>> and the WG VPN server.
>>>
>>> I installed XP SP2 on the machine on my office LAN
>>> first. I was still able to connect to it from a remote
>>> location through the VPN tunnel with a machine running
> XP
>>> SP1 (my laptop). So, I mistakenly thought everything
> was
>>> OK with SP2 and installed it on my laptop. Now Remote
>>> Desktop claims that "The connection to the remote
>>> computer has been broken". Everything else about the
> VPN
>>> tunnel still works. I can access all other non-XP SP2
>>> machines on the network.
>>>
>>> The "firewall" is off on both machines. (Even if it
>>> weren't RDP is a default exception in the Firewall's
>>> exception list)
>>>
>>> This is definitely a SP2 issue.
>>>
>>> I read a blurb somewhere about some hotfixes and
> patches
>>> that may resolve some remote issues over a VPN tunnel,
>>> has anyone tried them? All of the information seems to
>>> be related to loopback ports which I don't thing is
>>> directly related to this problem.
>>>
>>>
>>>
>>>>-----Original Message-----
>>>>Thanks, I was wondering whether there might be
>>> proprietary VPN software
>>>>involved.
>>>>
>>>>Did anything else change at the time of the SP2 change?
>>> Might you also have
>>>>applied SP2 at the host machine? Might the video
> driver
>>> have changed at the
>>>>host machine?
>>>>
>>>>One issue I think of is with Nvidia drivers on the host
>>> machine--you might
>>>>check via WindowsUpdate on the host to see whether a
>>> newer video driver is
>>>>available. If so--go for that.
>>>>
>>>>Otherwise, I think I'd punt to Microsoft Product
>>> support, which is free for
>>>>SP2 issues:
>>>>
>>>>http://support.microsoft.com/default.aspx?scid=fh;en-
>>> us;Prodoffer80&sd=GN
>>>>
>>>>
>>>><anonymous@discussions.microsoft.com> wrote in message
>>>>news:424e01c4aa33$0d7964d0$a601280a@phx.gbl...
>>>>>I created the VPN connection using the standard
>>> WindowsXP
>>>>> connection wizard. I have tried deleting the
> existing
>>>>> VPN setup, and created a new one, in case some
>>>>> permissions or settings were not carried over to the
>>> SP2
>>>>> version. This did not resolve the issue.
>>>>>
>>>>> Matt
>>>>>
>>>>>
>>>>>>-----Original Message-----
>>>>>>What software is involved in setting up the VPN?
>>>>>>
>>>>>>Can you uninstall and reinstall that software, or
>>>>> perhaps uninstall it and
>>>>>>install a newer version if available?
>>>>>>
>>>>>>"Matt" <anonymous@discussions.microsoft.com> wrote in
>>>>> message
>>>>>>news:2d0101c4aa2f$a2cdd600$a301280a@phx.gbl...
>>>>>>> Ok, I have been reading but have yet to find an
>>> answer
>>>>>>> for the following scenario:
>>>>>>>
>>>>>>> I have two PC's at home that I use to connect to my
>>>>>>> corporate LAN using a VPN tunnel server. Once
>>>>> connected
>>>>>>> I use Remote Desktop Connection (RDC) to access my
>>>>> office
>>>>>>> PC. This has worked just fine for over a year.
>>>>>>>
>>>>>>> However, I have recently installed SP2 on one of my
>>>>> home
>>>>>>> PC's. Ever since then my VPN seems to still work,
>>>>>>> however, my RDC disconnects after about 5 seconds,
>>> and
>>>>>>> will not reconnect until I disable and reenable the
>>> VPN
>>>>>>> connection. I have taken all steps to open ports
> and
>>>>>>> make exceptions in the Windows firewall, but to no
>>>>>>> avail. Disabling the firewall has not fixed the
>>>>> problem
>>>>>>> either.
>>>>>>>
>>>>>>> The other PC (SP1) still connects and functions as
>>>>> usual,
>>>>>>> and both PC's are configured exactly the same, the
>>> only
>>>>>>> exception is the service pack level.
>>>>>>>
>>>>>>> Any help would be appreciated.
>>>>>>>
>>>>>>> Matt
>>>>>>
>>>>>>
>>>>>>.
>>>>>>
>>>>
>>>>
>>>>.
>>>>
>>
>>
>>.
>>
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