Archived from groups: microsoft.public.windowsxp.work_remotely (
More info?)
The invitation was sent using IM. The host requesting help is home edition
and the repondant is professional edition.
"Shenan Stanley" wrote:
> Marty wrote:
> > I can't get remote assistance to work at all. I have tried with two
> > computers hooked up directly to the internet. No router, no
> > firewall, nothin'. Anything you can think of for me to try?
>
> Shenan Stanley wrote:
> > Yes.
> >
> > Describe the results you get so we have something to work with.
> > Describe the two computers.
> > Make sure that your ISP doesn't block those ports.
>
> Marty wrote:
> > They are both Dell purchased within the last year. 3 Ghz Pentium
> > processor, 512 RAM, nothing special. I have checked with both ISP's
> > and there is no reason why it shouldn't work. The error message is:
> > Remote Assistance connection could not be established because the
> > remote host name could not be resolved
>
> Windows XP Professional or Home?
> How are you sending the invitation for Remote Assistance between the two
> computers?
>
> --
> <- Shenan ->
> --
> The information is provided "as is", it is suggested you research for
> yourself before you take any advice - you are the one ultimately
> responsible for your actions/problems/solutions. Know what you are
> getting into before you jump in with both feet.
>
>
>