AssistER can't see assistEE's pointer in Remote Assistance

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

I see the same behaviour. It makes support via RA next to impossible in
my view. Is there any explanation/workaround from Microsoft or anyone
else?

Thanks.


Grant Robertson wrote:
> I googled and was surprised to not find a single reference to this
> problem. When I'm using Remote Assistance to help a customer I can
not
> see the movement of their mouse pointer. This makes it much more
> difficult for me to see what they are doing in order to figure out
what
> they are doing wrong. All I can see is the results of their mouse
clicks
> and mouse overs. If they work slowly enough and tell me everything
they
> THINK they are doing then I can deduce what they are REALLY doing
pretty
> well. However they rarely do that. Usually they just start clicking
away
> and I can't catch what they are doing quickly enough. It gets
incredibly
> frustrating after a while and wastes a lot of time.
>
> What is up with this? Is this by design? What could possibly be the
> reason?