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Remote Assistance Error "has closed connection to your com..

Last response: in Windows XP
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November 28, 2004 3:05:02 PM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Hi,
Remote Assistance has been working fine between my mom's machine and mine
for many months. Then, while helping her sort some E-Mail we were
disconnected. Now whenever we try to do remote assistance it fails with the
message "has closed connection to your computer" (no username, just that
message exactly).

I tried knowledgebase article 300067 but found all the required groups were
listed. Also, in that article they say a username usually appears in front
of the error message, in this case it doesn't.

I have XP Pro, she has XP Home, both have SP2 installed. She has
Symantec/Norton antivirus and I have AGV. The only recent changes to the
computers were some live updates to norton on her end. Any ideas?
Anonymous
February 4, 2005 2:25:02 AM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Did you ever fix this problem? I'm getting the same error.

"Milo" wrote:

> Hi,
> Remote Assistance has been working fine between my mom's machine and mine
> for many months. Then, while helping her sort some E-Mail we were
> disconnected. Now whenever we try to do remote assistance it fails with the
> message "has closed connection to your computer" (no username, just that
> message exactly).
>
> I tried knowledgebase article 300067 but found all the required groups were
> listed. Also, in that article they say a username usually appears in front
> of the error message, in this case it doesn't.
>
> I have XP Pro, she has XP Home, both have SP2 installed. She has
> Symantec/Norton antivirus and I have AGV. The only recent changes to the
> computers were some live updates to norton on her end. Any ideas?
Anonymous
February 4, 2005 7:32:47 AM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Any chance your running NAV 2005? The built-in worm protection causes problems with TCP Port 3389,
which is used by both Remote Desktop and Remote Assistance.

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...

"MakinMeCrazy" <MakinMeCrazy@discussions.microsoft.com> wrote in message
news:9A0C4932-AB27-48C9-ABA6-6F6CD9AB68DB@microsoft.com...
> Did you ever fix this problem? I'm getting the same error.
>
> "Milo" wrote:
>
>> Hi,
>> Remote Assistance has been working fine between my mom's machine and mine
>> for many months. Then, while helping her sort some E-Mail we were
>> disconnected. Now whenever we try to do remote assistance it fails with the
>> message "has closed connection to your computer" (no username, just that
>> message exactly).
>>
>> I tried knowledgebase article 300067 but found all the required groups were
>> listed. Also, in that article they say a username usually appears in front
>> of the error message, in this case it doesn't.
>>
>> I have XP Pro, she has XP Home, both have SP2 installed. She has
>> Symantec/Norton antivirus and I have AGV. The only recent changes to the
>> computers were some live updates to norton on her end. Any ideas?
!