Remote assistance

[Guest]

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

I have 2 machines behind a Netgear router. The XP Home one can ask for
remote assistance. The XP Pro one cannot.

When the invite a friend to offer remote assistance link is clicked, the
message "A program could not start. Please try again" appears. It comes up
with the exclamation sound and the message box claims to be from Internet
Explorer.

I found a file called constants.js on the machine that had that message text
in it...in two places. One of them is NO CHANNEL, and the other is NO
RCSESSION. I edited the constants.js file and it changed the "A program
could not start. Please try again" message so that I could tell that the NO
CHANNEL message is being sent to me.

I don't know what's the problem. Surely it isn't the NAT router, since that
is perfectly happy with the XP Home computer's seeking remote assistance. I
have UP&P enabled, so it doesn't seem likely that's the problem either. I
imagine there's some setting that is at issue in the XP Pro machine, but
ideas are needed, since I think everything resembling remote anything is
enabled and running.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

See responses to your second posting.

"Exray" <exray@amexol.net> wrote in message
news:%23lnRMGX2EHA.2112@TK2MSFTNGP15.phx.gbl...
>I have 2 machines behind a Netgear router. The XP Home one can ask for
>remote assistance. The XP Pro one cannot.
>
> When the invite a friend to offer remote assistance link is clicked, the
> message "A program could not start. Please try again" appears. It comes
> up with the exclamation sound and the message box claims to be from
> Internet Explorer.
>
> I found a file called constants.js on the machine that had that message
> text in it...in two places. One of them is NO CHANNEL, and the other is
> NO RCSESSION. I edited the constants.js file and it changed the "A
> program could not start. Please try again" message so that I could tell
> that the NO CHANNEL message is being sent to me.
>
> I don't know what's the problem. Surely it isn't the NAT router, since
> that is perfectly happy with the XP Home computer's seeking remote
> assistance. I have UP&P enabled, so it doesn't seem likely that's the
> problem either. I imagine there's some setting that is at issue in the XP
> Pro machine, but ideas are needed, since I think everything resembling
> remote anything is enabled and running.
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

THIS WORKED FOR ME:

You need to 1st, remove the helpassistant account, by right-clicking on
my computer, selecting manage, and then using the user management there
to delete the account. - not disable, but DELETE

then, reboot the computer in SAFE MODE

once in safe mode, type the following command in a command prompt:

sessmgr -service


that's it, just reboot normally, and it should work!





Exray wrote:
> *I have 2 machines behind a Netgear router. The XP Home one can ask
> for
> remote assistance. The XP Pro one cannot.
>
> When the invite a friend to offer remote assistance link is clicked,
> the
> message "A program could not start. Please try again" appears. It
> comes up
> with the exclamation sound and the message box claims to be from
> Internet
> Explorer.
>
> I found a file called constants.js on the machine that had that
> message text
> in it...in two places. One of them is NO CHANNEL, and the other is
> NO
> RCSESSION. I edited the constants.js file and it changed the "A
> program
> could not start. Please try again" message so that I could tell that
> the NO
> CHANNEL message is being sent to me.
>
> I don't know what's the problem. Surely it isn't the NAT router,
> since that
> is perfectly happy with the XP Home computer's seeking remote
> assistance. I
> have UP&P enabled, so it doesn't seem likely that's the problem
> either. I
> imagine there's some setting that is at issue in the XP Pro machine,
> but
> ideas are needed, since I think everything resembling remote anything
> is
> enabled and running. *



--
danieljy
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