Remote assistance won't connect, hire someone to get it ru..

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

I'm running Windows XP Pro with SP2. My notebook PC is connected
wirelessly to the internet via Adelphia Broadband via Belkin Pre-N PCMCIA
wireless network card and their Pre-N wireless router. My connection works
great, with download speeds up to 3000mbps. However, no matter what I've
tried (forwarding port 3389 and enabling upnp on the router, connection via
Messenger, email, or saving and sending the invitation file to the
"expert"), nothing works. BTW, the "expert" is Ethernet cable attached to a
DSL modem, with no router, wireless or otherwise, to mess up the works, so
I'm pretty sure the problem is on my end. In any case, all attempts to
start a Remote Assistance session fail, displaying following error message:

"Remote Assistance connection could not be established because the remote
host name could not be resolved. Please try again."

To make a long story short, I give up attempting to resolve this issue on my
own. I would like to "Hire" some guru on this list to solve this problem.
Any takers?

--
Regards,

Peter Sale
Santa Monica, CA USA
To email me, just pull 'my-leg.'
3 answers Last reply
More about remote assistance connect hire
  1. Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

    im not an expert but this solved my problem microsoft knowledge base article
    # 281307

    "Peter Sale" wrote:

    > I'm running Windows XP Pro with SP2. My notebook PC is connected
    > wirelessly to the internet via Adelphia Broadband via Belkin Pre-N PCMCIA
    > wireless network card and their Pre-N wireless router. My connection works
    > great, with download speeds up to 3000mbps. However, no matter what I've
    > tried (forwarding port 3389 and enabling upnp on the router, connection via
    > Messenger, email, or saving and sending the invitation file to the
    > "expert"), nothing works. BTW, the "expert" is Ethernet cable attached to a
    > DSL modem, with no router, wireless or otherwise, to mess up the works, so
    > I'm pretty sure the problem is on my end. In any case, all attempts to
    > start a Remote Assistance session fail, displaying following error message:
    >
    > "Remote Assistance connection could not be established because the remote
    > host name could not be resolved. Please try again."
    >
    > To make a long story short, I give up attempting to resolve this issue on my
    > own. I would like to "Hire" some guru on this list to solve this problem.
    > Any takers?
    >
    > --
    > Regards,
    >
    > Peter Sale
    > Santa Monica, CA USA
    > To email me, just pull 'my-leg.'
    >
    >
  2. Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

    Take a look at http://tinyurl.com/y5ad
    ---
    Jeffrey Randow (Windows Networking MVP)
    jeffreyr-support@remotenetworktechnology.com

    Please post all responses to the newsgroups for the benefit
    of all USENET users. Messages sent via email may or may not
    be answered depending on time availability....

    Remote Networking Technology Support Site -
    http://www.remotenetworktechnology.com
    Windows Network Technology Community -
    http://www.microsoft.com/windowsserver2003/community/centers/networking/default.mspx
    Windows Home Networking Community -
    http://www.microsoft.com/windowsxp/expertzone/communities/wireless.mspx

    On Fri, 10 Dec 2004 16:32:14 -0800, "Peter Sale"
    <psale@adelphia.my-leg.net> wrote:

    >I'm running Windows XP Pro with SP2. My notebook PC is connected
    >wirelessly to the internet via Adelphia Broadband via Belkin Pre-N PCMCIA
    >wireless network card and their Pre-N wireless router. My connection works
    >great, with download speeds up to 3000mbps. However, no matter what I've
    >tried (forwarding port 3389 and enabling upnp on the router, connection via
    >Messenger, email, or saving and sending the invitation file to the
    >"expert"), nothing works. BTW, the "expert" is Ethernet cable attached to a
    >DSL modem, with no router, wireless or otherwise, to mess up the works, so
    >I'm pretty sure the problem is on my end. In any case, all attempts to
    >start a Remote Assistance session fail, displaying following error message:
    >
    > "Remote Assistance connection could not be established because the remote
    >host name could not be resolved. Please try again."
    >
    >To make a long story short, I give up attempting to resolve this issue on my
    >own. I would like to "Hire" some guru on this list to solve this problem.
    >Any takers?
  3. Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

    I added the Zone Alarm firewall to the mix, disabled the Windows XP Pro SP2
    firewall, and somehow that got Remote Assistance working for me. In any
    case, I will surf on over to http://tinyurl.com/y5ad and take a look. Many
    thanks.

    --
    Regards,

    Peter Sale
    Santa Monica, CA USA
    To email me, just pull 'my-leg.'

    "Jeffrey Randow (MVP)" wrote ...
    > Take a look at http://tinyurl.com/y5ad
    > ---
    > Jeffrey Randow (Windows Networking MVP)
    > jeffreyr-support@remotenetworktechnology.com
    >
    > Please post all responses to the newsgroups for the benefit
    > of all USENET users. Messages sent via email may or may not
    > be answered depending on time availability....
    >
    > Remote Networking Technology Support Site -
    > http://www.remotenetworktechnology.com
    > Windows Network Technology Community -
    > http://www.microsoft.com/windowsserver2003/community/centers/networking/default.mspx
    > Windows Home Networking Community -
    > http://www.microsoft.com/windowsxp/expertzone/communities/wireless.mspx
    >
    > On Fri, 10 Dec 2004 16:32:14 -0800, "Peter Sale" wrote:
    >
    >>I'm running Windows XP Pro with SP2. My notebook PC is connected
    >>wirelessly to the internet via Adelphia Broadband via Belkin Pre-N PCMCIA
    >>wireless network card and their Pre-N wireless router. My connection
    >>works
    >>great, with download speeds up to 3000mbps. However, no matter what I've
    >>tried (forwarding port 3389 and enabling upnp on the router, connection
    >>via
    >>Messenger, email, or saving and sending the invitation file to the
    >>"expert"), nothing works. BTW, the "expert" is Ethernet cable attached to
    >>a
    >>DSL modem, with no router, wireless or otherwise, to mess up the works, so
    >>I'm pretty sure the problem is on my end. In any case, all attempts to
    >>start a Remote Assistance session fail, displaying following error
    >>message:
    >>
    >> "Remote Assistance connection could not be established because the remote
    >>host name could not be resolved. Please try again."
    >>
    >>To make a long story short, I give up attempting to resolve this issue on
    >>my
    >>own. I would like to "Hire" some guru on this list to solve this problem.
    >>Any takers?
    >
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