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Remote desktop stopped working

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Anonymous
December 17, 2004 3:57:05 PM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

I have been using remote desktop for quite some time without problems.
Suddenly it stopped working, instead giving an error message similar to this
(translated into english):

"The remote desktop has been disconnected

The client could not establish a connection to the remote computer.
Possible causes:
1) Remote connections maybe isn't activated on the remote computer.
2) No more connections can be made to the remote computer.
3) A network error occurred when the connection was about to be established."

However, I have checked the remote computer and connections are indeed
allowed and, as far as I know, there is no upper limit on the number of
connections that you can make to the remote computer. I don't know what could
be a network error though. The internet connection works just fine.
Does anyone have any idea what could be the problem? Also note that I have
checked that TCP port 3389 is allowed to carry traffic through my firewall.
Anonymous
December 17, 2004 6:13:17 PM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Can you test this over the local LAN at the remote site to see if RD works?

Is it possible the remote PC LAN IP has changed?

Is it possible your calling the incorrect public IP for the remote PC?

Has someone added firewall software to the remote PC?

Did you run this telnet test to see if you can pinpoint the problem?

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q187628

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...

"Joachim" <Joachim@discussions.microsoft.com> wrote in message
news:6AB35EFE-CE0F-4552-837B-2B22CD8C1297@microsoft.com...
>I have been using remote desktop for quite some time without problems.
> Suddenly it stopped working, instead giving an error message similar to this
> (translated into english):
>
> "The remote desktop has been disconnected
>
> The client could not establish a connection to the remote computer.
> Possible causes:
> 1) Remote connections maybe isn't activated on the remote computer.
> 2) No more connections can be made to the remote computer.
> 3) A network error occurred when the connection was about to be established."
>
> However, I have checked the remote computer and connections are indeed
> allowed and, as far as I know, there is no upper limit on the number of
> connections that you can make to the remote computer. I don't know what could
> be a network error though. The internet connection works just fine.
> Does anyone have any idea what could be the problem? Also note that I have
> checked that TCP port 3389 is allowed to carry traffic through my firewall.
Anonymous
December 17, 2004 6:13:18 PM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Thanks Al,

"Sooner Al" wrote:

> Can you test this over the local LAN at the remote site to see if RD works?

Yes, the answer that it doesn't work comes a little bit too fast, as if
there was network problems at the client.

> Is it possible the remote PC LAN IP has changed?

No. I don't use use DHCP and I have checked that it is the same.

> Is it possible your calling the incorrect public IP for the remote PC?

No.

> Has someone added firewall software to the remote PC?

No.

> Did you run this telnet test to see if you can pinpoint the problem?
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q187628

Just tried it. "telnet <myip> 3389" makes the dos prompt completely black
for a minute or two before the prompt comes back again. I'm not sure if this
means that I could connect or not, or what it means if I could.

Do you have further ideas what could be wrong?

Thanks,
Joachim

> --
> Al Jarvi (MS-MVP Windows Networking)
>
> Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
> The MS-MVP Program - http://mvp.support.microsoft.com
> This posting is provided "AS IS" with no warranties, and confers no rights...
>
> "Joachim" <Joachim@discussions.microsoft.com> wrote in message
> news:6AB35EFE-CE0F-4552-837B-2B22CD8C1297@microsoft.com...
> >I have been using remote desktop for quite some time without problems.
> > Suddenly it stopped working, instead giving an error message similar to this
> > (translated into english):
> >
> > "The remote desktop has been disconnected
> >
> > The client could not establish a connection to the remote computer.
> > Possible causes:
> > 1) Remote connections maybe isn't activated on the remote computer.
> > 2) No more connections can be made to the remote computer.
> > 3) A network error occurred when the connection was about to be established."
> >
> > However, I have checked the remote computer and connections are indeed
> > allowed and, as far as I know, there is no upper limit on the number of
> > connections that you can make to the remote computer. I don't know what could
> > be a network error though. The internet connection works just fine.
> > Does anyone have any idea what could be the problem? Also note that I have
> > checked that TCP port 3389 is allowed to carry traffic through my firewall.
>
>
Related resources
Anonymous
December 18, 2004 8:34:18 AM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

If it does not work over the local LAN from another PC then its an issue of some sort on the RD host
or the local network.

The troubleshooting section on this page has a few things to look at beyond the obvious of RD not
being enabled.

http://theillustratednetwork.mvps.org/RemoteDesktop/Rem...

Is it possible new anti-virus software like Norton 2005 has been installed on the PC your trying to
reach? Norton 2005 Worm Protection is causing issues like this with RD...

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...

"Joachim" <Joachim@discussions.microsoft.com> wrote in message
news:1C0EBE94-8A62-44D5-8CAF-C4E09AC39A66@microsoft.com...
> Thanks Al,
>
> "Sooner Al" wrote:
>
>> Can you test this over the local LAN at the remote site to see if RD works?
>
> Yes, the answer that it doesn't work comes a little bit too fast, as if
> there was network problems at the client.
>
>> Is it possible the remote PC LAN IP has changed?
>
> No. I don't use use DHCP and I have checked that it is the same.
>
>> Is it possible your calling the incorrect public IP for the remote PC?
>
> No.
>
>> Has someone added firewall software to the remote PC?
>
> No.
>
>> Did you run this telnet test to see if you can pinpoint the problem?
>>
>> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q187628
>
> Just tried it. "telnet <myip> 3389" makes the dos prompt completely black
> for a minute or two before the prompt comes back again. I'm not sure if this
> means that I could connect or not, or what it means if I could.
>
> Do you have further ideas what could be wrong?
>
> Thanks,
> Joachim
>
>> --
>> Al Jarvi (MS-MVP Windows Networking)
>>
>> Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
>> The MS-MVP Program - http://mvp.support.microsoft.com
>> This posting is provided "AS IS" with no warranties, and confers no rights...
>>
>> "Joachim" <Joachim@discussions.microsoft.com> wrote in message
>> news:6AB35EFE-CE0F-4552-837B-2B22CD8C1297@microsoft.com...
>> >I have been using remote desktop for quite some time without problems.
>> > Suddenly it stopped working, instead giving an error message similar to this
>> > (translated into english):
>> >
>> > "The remote desktop has been disconnected
>> >
>> > The client could not establish a connection to the remote computer.
>> > Possible causes:
>> > 1) Remote connections maybe isn't activated on the remote computer.
>> > 2) No more connections can be made to the remote computer.
>> > 3) A network error occurred when the connection was about to be established."
>> >
>> > However, I have checked the remote computer and connections are indeed
>> > allowed and, as far as I know, there is no upper limit on the number of
>> > connections that you can make to the remote computer. I don't know what could
>> > be a network error though. The internet connection works just fine.
>> > Does anyone have any idea what could be the problem? Also note that I have
>> > checked that TCP port 3389 is allowed to carry traffic through my firewall.
>>
>>
Anonymous
December 18, 2004 8:34:19 AM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Thanks again Al,

"Sooner Al" wrote:

> If it does not work over the local LAN from another PC then its an issue of some sort on the RD host
> or the local network.

I have a strong feeling that it has to be an error on the computer from
which I am connecting to the remote desktop on another computer. The error
screen comes up equally fast independent of which network that I run it from.

> The troubleshooting section on this page has a few things to look at beyond the obvious of RD not
> being enabled.
>
> http://theillustratednetwork.mvps.org/RemoteDesktop/Rem...
>
> Is it possible new anti-virus software like Norton 2005 has been installed on the PC your trying to
> reach? Norton 2005 Worm Protection is causing issues like this with RD...

Well, I have Norton 2005, but I've had it for quite some time and I haven't
made any changes to it recently.

> Al Jarvi (MS-MVP Windows Networking)
>
> Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
> The MS-MVP Program - http://mvp.support.microsoft.com
> This posting is provided "AS IS" with no warranties, and confers no rights...
>
> "Joachim" <Joachim@discussions.microsoft.com> wrote in message
> news:1C0EBE94-8A62-44D5-8CAF-C4E09AC39A66@microsoft.com...
> > Thanks Al,
> >
> > "Sooner Al" wrote:
> >
> >> Can you test this over the local LAN at the remote site to see if RD works?
> >
> > Yes, the answer that it doesn't work comes a little bit too fast, as if
> > there was network problems at the client.
> >
> >> Is it possible the remote PC LAN IP has changed?
> >
> > No. I don't use use DHCP and I have checked that it is the same.
> >
> >> Is it possible your calling the incorrect public IP for the remote PC?
> >
> > No.
> >
> >> Has someone added firewall software to the remote PC?
> >
> > No.
> >
> >> Did you run this telnet test to see if you can pinpoint the problem?
> >>
> >> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q187628
> >
> > Just tried it. "telnet <myip> 3389" makes the dos prompt completely black
> > for a minute or two before the prompt comes back again. I'm not sure if this
> > means that I could connect or not, or what it means if I could.
> >
> > Do you have further ideas what could be wrong?
> >
> > Thanks,
> > Joachim
> >
> >> --
> >> Al Jarvi (MS-MVP Windows Networking)
> >>
> >> Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
> >> The MS-MVP Program - http://mvp.support.microsoft.com
> >> This posting is provided "AS IS" with no warranties, and confers no rights...
> >>
> >> "Joachim" <Joachim@discussions.microsoft.com> wrote in message
> >> news:6AB35EFE-CE0F-4552-837B-2B22CD8C1297@microsoft.com...
> >> >I have been using remote desktop for quite some time without problems.
> >> > Suddenly it stopped working, instead giving an error message similar to this
> >> > (translated into english):
> >> >
> >> > "The remote desktop has been disconnected
> >> >
> >> > The client could not establish a connection to the remote computer.
> >> > Possible causes:
> >> > 1) Remote connections maybe isn't activated on the remote computer.
> >> > 2) No more connections can be made to the remote computer.
> >> > 3) A network error occurred when the connection was about to be established."
> >> >
> >> > However, I have checked the remote computer and connections are indeed
> >> > allowed and, as far as I know, there is no upper limit on the number of
> >> > connections that you can make to the remote computer. I don't know what could
> >> > be a network error though. The internet connection works just fine.
> >> > Does anyone have any idea what could be the problem? Also note that I have
> >> > checked that TCP port 3389 is allowed to carry traffic through my firewall.
> >>
> >>
>
>
!