Cannot get Remote Desktop to work

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Hi Everyone,

Here is my problem. I can't log on to my Windows XP pro computer at work
from home (Remote Desktop). Before upgrading my PC’s I had an older version
of XP pro at work and MS Windows 98 on my home computer and the remote
function worked great… (everything else is the same, IPs, routers, etc.
except that I now have Norton Anti-Virus 2005 on both machines, previously I
had an older version of Norton on both machines)

 I have MS Windows XP Pro Version 2002 with Service Pack 2 on both my home
and office computer… I am signed on as an Administrator on both PCs.

 Home Computer is connected directly to the internet (cable). I have set
up a VPN to connect to my office PC with the Office PC’s IP address…

 Office Computer is on a LAN and it’s part of a WORKGROUP, it is not a part
of a domain. The LAN is
wired to Linksys router (firewall). The office has a static IP and is
connected to a cable IP. I have entered the IP address, subnet mask, default
gateway, Preferred and Alternate DNS server addresses on my office PC. I
have followed all other instructions on both PCs for setting up the Remote
Desktop.

The Linksys router (firewall) has the correct port for listening for remote
desktop and I have turned off the MS XP Pro firewall on both PCs.

I am at a lose as to what to try next. Any suggestions would be
appreciated…


--
PC Novice
5 answers Last reply
More about cannot remote desktop work
  1. Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

    So are you trying to connect while in the VPN session or not? Its not clear to me.

    If you don't connect to the office LAN via the VPN can you connect using the Remote Desktop client
    from home?

    http://theillustratednetwork.mvps.org/RemoteDesktop/RemoteDesktopSetupandTroubleshooting.html

    Also note the some folks report that NAV 2005 worm protection also blocks Remote Desktop
    connections. I understand its possible to disable worm protection somewhere in the NAV 2005
    options...

    --
    Al Jarvi (MS-MVP Windows Networking)

    Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
    The MS-MVP Program - http://mvp.support.microsoft.com
    This posting is provided "AS IS" with no warranties, and confers no rights...

    "Hoosier in Columbus OH" <HoosierinColumbusOH@discussions.microsoft.com> wrote in message
    news:A1709C07-48F6-431A-8C26-02629028BAAC@microsoft.com...
    > Hi Everyone,
    >
    > Here is my problem. I can't log on to my Windows XP pro computer at work
    > from home (Remote Desktop). Before upgrading my PC’s I had an older version
    > of XP pro at work and MS Windows 98 on my home computer and the remote
    > function worked great… (everything else is the same, IPs, routers, etc.
    > except that I now have Norton Anti-Virus 2005 on both machines, previously I
    > had an older version of Norton on both machines)
    >
    >  I have MS Windows XP Pro Version 2002 with Service Pack 2 on both my home
    > and office computer… I am signed on as an Administrator on both PCs.
    >
    >  Home Computer is connected directly to the internet (cable). I have set
    > up a VPN to connect to my office PC with the Office PC’s IP address…
    >
    >  Office Computer is on a LAN and it’s part of a WORKGROUP, it is not a part
    > of a domain. The LAN is
    > wired to Linksys router (firewall). The office has a static IP and is
    > connected to a cable IP. I have entered the IP address, subnet mask, default
    > gateway, Preferred and Alternate DNS server addresses on my office PC. I
    > have followed all other instructions on both PCs for setting up the Remote
    > Desktop.
    >
    > The Linksys router (firewall) has the correct port for listening for remote
    > desktop and I have turned off the MS XP Pro firewall on both PCs.
    >
    > I am at a lose as to what to try next. Any suggestions would be
    > appreciated…
    >
    >
    >
    > --
    > PC Novice
  2. Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

    I have attempted setting up a VPN and going through
    Start>Programs>Accessories>Communications>Remote Desktop Connection (is this
    what you mean by "Remote Desktop Client?)... If not, I am not sure how to go
    through Remote Desktop Client on XP Pro...

    I have also tried turning off Worm Protection on Norton Antivirus and it
    didn't work... However, I will attempt it again as I might have not had all
    the settings as I have them now...

    Thanks for your assistance..

    "Sooner Al" wrote:

    > So are you trying to connect while in the VPN session or not? Its not clear to me.
    >
    > If you don't connect to the office LAN via the VPN can you connect using the Remote Desktop client
    > from home?
    >
    > http://theillustratednetwork.mvps.org/RemoteDesktop/RemoteDesktopSetupandTroubleshooting.html
    >
    > Also note the some folks report that NAV 2005 worm protection also blocks Remote Desktop
    > connections. I understand its possible to disable worm protection somewhere in the NAV 2005
    > options...
    >
    > --
    > Al Jarvi (MS-MVP Windows Networking)
    >
    > Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
    > The MS-MVP Program - http://mvp.support.microsoft.com
    > This posting is provided "AS IS" with no warranties, and confers no rights...
    >
    > "Hoosier in Columbus OH" <HoosierinColumbusOH@discussions.microsoft.com> wrote in message
    > news:A1709C07-48F6-431A-8C26-02629028BAAC@microsoft.com...
    > > Hi Everyone,
    > >
    > > Here is my problem. I can't log on to my Windows XP pro computer at work
    > > from home (Remote Desktop). Before upgrading my PC’s I had an older version
    > > of XP pro at work and MS Windows 98 on my home computer and the remote
    > > function worked great… (everything else is the same, IPs, routers, etc.
    > > except that I now have Norton Anti-Virus 2005 on both machines, previously I
    > > had an older version of Norton on both machines)
    > >
    > >  I have MS Windows XP Pro Version 2002 with Service Pack 2 on both my home
    > > and office computer… I am signed on as an Administrator on both PCs.
    > >
    > >  Home Computer is connected directly to the internet (cable). I have set
    > > up a VPN to connect to my office PC with the Office PC’s IP address…
    > >
    > >  Office Computer is on a LAN and it’s part of a WORKGROUP, it is not a part
    > > of a domain. The LAN is
    > > wired to Linksys router (firewall). The office has a static IP and is
    > > connected to a cable IP. I have entered the IP address, subnet mask, default
    > > gateway, Preferred and Alternate DNS server addresses on my office PC. I
    > > have followed all other instructions on both PCs for setting up the Remote
    > > Desktop.
    > >
    > > The Linksys router (firewall) has the correct port for listening for remote
    > > desktop and I have turned off the MS XP Pro firewall on both PCs.
    > >
    > > I am at a lose as to what to try next. Any suggestions would be
    > > appreciated…
    > >
    > >
    > >
    > > --
    > > PC Novice
    >
    >
  3. Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

    Yes...its just the terms VPN and Remote Desktop are two different animals so to speak and mean
    different things.

    The page I pointed you to earlier has the instructions on how to setup Remote Desktop on the host
    and the client, how to call, and some troubleshooting help. If you can test this on the local LAN at
    work from another PC on the same network you can find out if you have the Remote Desktop host setup
    correctly. If it works over the local LAN then it becomes a firewall/NAT/router port forwarding
    issue or an issue of using the correct public IP when calling from the remote client.

    If it does not work over the LAN then its an issue with the setup of the Remote Desktop host or a
    firewall issue on the host or a NAV2005 problem, etc..

    --
    Al Jarvi (MS-MVP Windows Networking)

    Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
    The MS-MVP Program - http://mvp.support.microsoft.com
    This posting is provided "AS IS" with no warranties, and confers no rights...

    "Hoosier in Columbus OH" <HoosierinColumbusOH@discussions.microsoft.com> wrote in message
    news:3DA52C84-3DC0-4833-B883-542CD89D3E60@microsoft.com...
    >I have attempted setting up a VPN and going through
    > Start>Programs>Accessories>Communications>Remote Desktop Connection (is this
    > what you mean by "Remote Desktop Client?)... If not, I am not sure how to go
    > through Remote Desktop Client on XP Pro...
    >
    > I have also tried turning off Worm Protection on Norton Antivirus and it
    > didn't work... However, I will attempt it again as I might have not had all
    > the settings as I have them now...
    >
    > Thanks for your assistance..
    >
    > "Sooner Al" wrote:
    >
    >> So are you trying to connect while in the VPN session or not? Its not clear to me.
    >>
    >> If you don't connect to the office LAN via the VPN can you connect using the Remote Desktop
    >> client
    >> from home?
    >>
    >> http://theillustratednetwork.mvps.org/RemoteDesktop/RemoteDesktopSetupandTroubleshooting.html
    >>
    >> Also note the some folks report that NAV 2005 worm protection also blocks Remote Desktop
    >> connections. I understand its possible to disable worm protection somewhere in the NAV 2005
    >> options...
    >>
    >> --
    >> Al Jarvi (MS-MVP Windows Networking)
    >>
    >> Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
    >> The MS-MVP Program - http://mvp.support.microsoft.com
    >> This posting is provided "AS IS" with no warranties, and confers no rights...
    >>
    >> "Hoosier in Columbus OH" <HoosierinColumbusOH@discussions.microsoft.com> wrote in message
    >> news:A1709C07-48F6-431A-8C26-02629028BAAC@microsoft.com...
    >> > Hi Everyone,
    >> >
    >> > Here is my problem. I can't log on to my Windows XP pro computer at work
    >> > from home (Remote Desktop). Before upgrading my PC’s I had an older version
    >> > of XP pro at work and MS Windows 98 on my home computer and the remote
    >> > function worked great… (everything else is the same, IPs, routers, etc.
    >> > except that I now have Norton Anti-Virus 2005 on both machines, previously I
    >> > had an older version of Norton on both machines)
    >> >
    >> >  I have MS Windows XP Pro Version 2002 with Service Pack 2 on both my home
    >> > and office computer… I am signed on as an Administrator on both PCs.
    >> >
    >> >  Home Computer is connected directly to the internet (cable). I have set
    >> > up a VPN to connect to my office PC with the Office PC’s IP address…
    >> >
    >> >  Office Computer is on a LAN and it’s part of a WORKGROUP, it is not a part
    >> > of a domain. The LAN is
    >> > wired to Linksys router (firewall). The office has a static IP and is
    >> > connected to a cable IP. I have entered the IP address, subnet mask, default
    >> > gateway, Preferred and Alternate DNS server addresses on my office PC. I
    >> > have followed all other instructions on both PCs for setting up the Remote
    >> > Desktop.
    >> >
    >> > The Linksys router (firewall) has the correct port for listening for remote
    >> > desktop and I have turned off the MS XP Pro firewall on both PCs.
    >> >
    >> > I am at a lose as to what to try next. Any suggestions would be
    >> > appreciated…
    >> >
    >> >
    >> >
    >> > --
    >> > PC Novice
    >>
    >>
  4. Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

    Good Morning "Sooner Al"

    Thanks to your help I have isolated the problem… (I still need to work on
    how to make a permanent fix, but that’s a problem between me and Norton).

    When I tried your suggestion of setting up a remote desktop within the
    office I found that it worked beautifully. As you said, it then became an
    issue of firewall/NAT/router port forwarding, or an issue of using the
    correct public IP when calling from the remote client.

    Found two things… 1) I had originally tried the public IP for the office and
    it didn’t work… A PC guru told me I had to use the IP address of the PC
    itself… Your comments made me realize that the public IP was the correct one.
    So I changed it back but it still didn’t work… 2) I had my wife try
    connecting from home while I was at my desk in the office. I found that
    Norton 2005 was stopping it because a warning message came on the screen on
    my office PC that said a threat had been detected and blocked on the Path:
    C:\windows\system32\svchost.exe. When I selected the approved box the
    connection was completed… If I had not been watching on my PC when my wife
    tried to connect from home I would of never solved the problem as I would
    never have seen the warning message…

    Now I have to figure out how to allow the connection to come through without
    being at my PC in the office to override… I am trying to connect with Norton
    but they want $29 just to talk to you and I cannot find an e-mail address to
    send in technical issues…

    Thanks for you help…. If you have any thoughts on how to connect with Norton
    would be appreciated…


    "Sooner Al" wrote:

    > Yes...its just the terms VPN and Remote Desktop are two different animals so to speak and mean
    > different things.
    >
    > The page I pointed you to earlier has the instructions on how to setup Remote Desktop on the host
    > and the client, how to call, and some troubleshooting help. If you can test this on the local LAN at
    > work from another PC on the same network you can find out if you have the Remote Desktop host setup
    > correctly. If it works over the local LAN then it becomes a firewall/NAT/router port forwarding
    > issue or an issue of using the correct public IP when calling from the remote client.
    >
    > If it does not work over the LAN then its an issue with the setup of the Remote Desktop host or a
    > firewall issue on the host or a NAV2005 problem, etc..
    >
    > --
    > Al Jarvi (MS-MVP Windows Networking)
    >
    > Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
    > The MS-MVP Program - http://mvp.support.microsoft.com
    > This posting is provided "AS IS" with no warranties, and confers no rights...
    >
    > "Hoosier in Columbus OH" <HoosierinColumbusOH@discussions.microsoft.com> wrote in message
    > news:3DA52C84-3DC0-4833-B883-542CD89D3E60@microsoft.com...
    > >I have attempted setting up a VPN and going through
    > > Start>Programs>Accessories>Communications>Remote Desktop Connection (is this
    > > what you mean by "Remote Desktop Client?)... If not, I am not sure how to go
    > > through Remote Desktop Client on XP Pro...
    > >
    > > I have also tried turning off Worm Protection on Norton Antivirus and it
    > > didn't work... However, I will attempt it again as I might have not had all
    > > the settings as I have them now...
    > >
    > > Thanks for your assistance..
    > >
    > > "Sooner Al" wrote:
    > >
    > >> So are you trying to connect while in the VPN session or not? Its not clear to me.
    > >>
    > >> If you don't connect to the office LAN via the VPN can you connect using the Remote Desktop
    > >> client
    > >> from home?
    > >>
    > >> http://theillustratednetwork.mvps.org/RemoteDesktop/RemoteDesktopSetupandTroubleshooting.html
    > >>
    > >> Also note the some folks report that NAV 2005 worm protection also blocks Remote Desktop
    > >> connections. I understand its possible to disable worm protection somewhere in the NAV 2005
    > >> options...
    > >>
    > >> --
    > >> Al Jarvi (MS-MVP Windows Networking)
    > >>
    > >> Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
    > >> The MS-MVP Program - http://mvp.support.microsoft.com
    > >> This posting is provided "AS IS" with no warranties, and confers no rights...
    > >>
    > >> "Hoosier in Columbus OH" <HoosierinColumbusOH@discussions.microsoft.com> wrote in message
    > >> news:A1709C07-48F6-431A-8C26-02629028BAAC@microsoft.com...
    > >> > Hi Everyone,
    > >> >
    > >> > Here is my problem. I can't log on to my Windows XP pro computer at work
    > >> > from home (Remote Desktop). Before upgrading my PC’s I had an older version
    > >> > of XP pro at work and MS Windows 98 on my home computer and the remote
    > >> > function worked great… (everything else is the same, IPs, routers, etc.
    > >> > except that I now have Norton Anti-Virus 2005 on both machines, previously I
    > >> > had an older version of Norton on both machines)
    > >> >
    > >> >  I have MS Windows XP Pro Version 2002 with Service Pack 2 on both my home
    > >> > and office computer… I am signed on as an Administrator on both PCs.
    > >> >
    > >> >  Home Computer is connected directly to the internet (cable). I have set
    > >> > up a VPN to connect to my office PC with the Office PC’s IP address…
    > >> >
    > >> >  Office Computer is on a LAN and it’s part of a WORKGROUP, it is not a part
    > >> > of a domain. The LAN is
    > >> > wired to Linksys router (firewall). The office has a static IP and is
    > >> > connected to a cable IP. I have entered the IP address, subnet mask, default
    > >> > gateway, Preferred and Alternate DNS server addresses on my office PC. I
    > >> > have followed all other instructions on both PCs for setting up the Remote
    > >> > Desktop.
    > >> >
    > >> > The Linksys router (firewall) has the correct port for listening for remote
    > >> > desktop and I have turned off the MS XP Pro firewall on both PCs.
    > >> >
    > >> > I am at a lose as to what to try next. Any suggestions would be
    > >> > appreciated…
    > >> >
    > >> >
    > >> >
    > >> > --
    > >> > PC Novice
    > >>
    > >>
    >
    >
  5. Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

    Glad to hear you have isolated the problem.

    I don't use NAV so I can't help, sorry...

    Good luck and please post back when you get the fix. That information may help others...

    Thanks...

    --
    Al Jarvi (MS-MVP Windows Networking)

    Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
    The MS-MVP Program - http://mvp.support.microsoft.com
    This posting is provided "AS IS" with no warranties, and confers no rights...

    "Hoosier in Columbus OH" <HoosierinColumbusOH@discussions.microsoft.com> wrote in message
    news:60855F06-D79E-4D63-8334-9C5853482F27@microsoft.com...
    > Good Morning "Sooner Al"
    >
    > Thanks to your help I have isolated the problem… (I still need to work on
    > how to make a permanent fix, but that’s a problem between me and Norton).
    >
    > When I tried your suggestion of setting up a remote desktop within the
    > office I found that it worked beautifully. As you said, it then became an
    > issue of firewall/NAT/router port forwarding, or an issue of using the
    > correct public IP when calling from the remote client.
    >
    > Found two things… 1) I had originally tried the public IP for the office and
    > it didn’t work… A PC guru told me I had to use the IP address of the PC
    > itself… Your comments made me realize that the public IP was the correct one.
    > So I changed it back but it still didn’t work… 2) I had my wife try
    > connecting from home while I was at my desk in the office. I found that
    > Norton 2005 was stopping it because a warning message came on the screen on
    > my office PC that said a threat had been detected and blocked on the Path:
    > C:\windows\system32\svchost.exe. When I selected the approved box the
    > connection was completed… If I had not been watching on my PC when my wife
    > tried to connect from home I would of never solved the problem as I would
    > never have seen the warning message…
    >
    > Now I have to figure out how to allow the connection to come through without
    > being at my PC in the office to override… I am trying to connect with Norton
    > but they want $29 just to talk to you and I cannot find an e-mail address to
    > send in technical issues…
    >
    > Thanks for you help…. If you have any thoughts on how to connect with Norton
    > would be appreciated…
    >
    >
    > "Sooner Al" wrote:
    >
    >> Yes...its just the terms VPN and Remote Desktop are two different animals so to speak and mean
    >> different things.
    >>
    >> The page I pointed you to earlier has the instructions on how to setup Remote Desktop on the host
    >> and the client, how to call, and some troubleshooting help. If you can test this on the local LAN
    >> at
    >> work from another PC on the same network you can find out if you have the Remote Desktop host
    >> setup
    >> correctly. If it works over the local LAN then it becomes a firewall/NAT/router port forwarding
    >> issue or an issue of using the correct public IP when calling from the remote client.
    >>
    >> If it does not work over the LAN then its an issue with the setup of the Remote Desktop host or a
    >> firewall issue on the host or a NAV2005 problem, etc..
    >>
    >> --
    >> Al Jarvi (MS-MVP Windows Networking)
    >>
    >> Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
    >> The MS-MVP Program - http://mvp.support.microsoft.com
    >> This posting is provided "AS IS" with no warranties, and confers no rights...
    >>
    >> "Hoosier in Columbus OH" <HoosierinColumbusOH@discussions.microsoft.com> wrote in message
    >> news:3DA52C84-3DC0-4833-B883-542CD89D3E60@microsoft.com...
    >> >I have attempted setting up a VPN and going through
    >> > Start>Programs>Accessories>Communications>Remote Desktop Connection (is this
    >> > what you mean by "Remote Desktop Client?)... If not, I am not sure how to go
    >> > through Remote Desktop Client on XP Pro...
    >> >
    >> > I have also tried turning off Worm Protection on Norton Antivirus and it
    >> > didn't work... However, I will attempt it again as I might have not had all
    >> > the settings as I have them now...
    >> >
    >> > Thanks for your assistance..
    >> >
    >> > "Sooner Al" wrote:
    >> >
    >> >> So are you trying to connect while in the VPN session or not? Its not clear to me.
    >> >>
    >> >> If you don't connect to the office LAN via the VPN can you connect using the Remote Desktop
    >> >> client
    >> >> from home?
    >> >>
    >> >> http://theillustratednetwork.mvps.org/RemoteDesktop/RemoteDesktopSetupandTroubleshooting.html
    >> >>
    >> >> Also note the some folks report that NAV 2005 worm protection also blocks Remote Desktop
    >> >> connections. I understand its possible to disable worm protection somewhere in the NAV 2005
    >> >> options...
    >> >>
    >> >> --
    >> >> Al Jarvi (MS-MVP Windows Networking)
    >> >>
    >> >> Please post *ALL* questions and replies to the news group for the mutual benefit of all of
    >> >> us...
    >> >> The MS-MVP Program - http://mvp.support.microsoft.com
    >> >> This posting is provided "AS IS" with no warranties, and confers no rights...
    >> >>
    >> >> "Hoosier in Columbus OH" <HoosierinColumbusOH@discussions.microsoft.com> wrote in message
    >> >> news:A1709C07-48F6-431A-8C26-02629028BAAC@microsoft.com...
    >> >> > Hi Everyone,
    >> >> >
    >> >> > Here is my problem. I can't log on to my Windows XP pro computer at work
    >> >> > from home (Remote Desktop). Before upgrading my PC’s I had an older version
    >> >> > of XP pro at work and MS Windows 98 on my home computer and the remote
    >> >> > function worked great… (everything else is the same, IPs, routers, etc.
    >> >> > except that I now have Norton Anti-Virus 2005 on both machines, previously I
    >> >> > had an older version of Norton on both machines)
    >> >> >
    >> >> >  I have MS Windows XP Pro Version 2002 with Service Pack 2 on both my home
    >> >> > and office computer… I am signed on as an Administrator on both PCs.
    >> >> >
    >> >> >  Home Computer is connected directly to the internet (cable). I have set
    >> >> > up a VPN to connect to my office PC with the Office PC’s IP address…
    >> >> >
    >> >> >  Office Computer is on a LAN and it’s part of a WORKGROUP, it is not a part
    >> >> > of a domain. The LAN is
    >> >> > wired to Linksys router (firewall). The office has a static IP and is
    >> >> > connected to a cable IP. I have entered the IP address, subnet mask, default
    >> >> > gateway, Preferred and Alternate DNS server addresses on my office PC. I
    >> >> > have followed all other instructions on both PCs for setting up the Remote
    >> >> > Desktop.
    >> >> >
    >> >> > The Linksys router (firewall) has the correct port for listening for remote
    >> >> > desktop and I have turned off the MS XP Pro firewall on both PCs.
    >> >> >
    >> >> > I am at a lose as to what to try next. Any suggestions would be
    >> >> > appreciated…
    >> >> >
    >> >> >
    >> >> >
    >> >> > --
    >> >> > PC Novice
    >> >>
    >> >>
    >>
    >>
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