Unable to access internet with windows 7 from my uni's vpn

Hello,

got a new dell laptop. internet connection was ok both through ethernet cable connection and wireless. my lap top crashed, had to reinstall windows and now i can access internet only through wireless. i can also access internet from public places but not from my room or the library. The ISS team at uni does not know what the problem is. please help.
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  1. did you put back you ethernet card driver back,does it show a question mark in hardware panel
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