Sign in with
Sign up | Sign in
Your question

Remote Assistance: Works with e-mail, fails with Messenger

Last response: in Windows XP
Share
February 16, 2005 8:15:04 AM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

I am trying to help my older parents with Remote Assistance. They have
MCI DSL, I have Earthlink DSL. For simplicity, I am trying to get my
parents (Novice computer) to invite me through Windows Messenger, since
it only takes a few clicks. Unfortunately, that fails. I receive the
invitation, and they see notification that I have accepted the
invitation, but it ends there. I never gain control. I have resorted
to walking them through saving an invitation to file and e-mailing it to
me. That works fine.

What gives? Why does an e-mail invitation work and a Messenger
invitation doesn't?

If you comprehend the difficulty in walking a nearly deaf, 80-year-old
through manual file attachment process over the phone, you will
understand my desire to get the Messenger option working.

I am behind a Linksys router with UPnP enabled. They have only a DSL
modem. I tried removing my Linksys router but that had no effect.
Also, when I brought their computer to my house and had it on my home
network, the Windows Messenger invitation DID work.

Thanks for your help.
February 17, 2005 5:55:06 PM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Call the ISP for your parents and ask what security measures they have setup
that would prevent access.

You may need to 'open' additional ports to allow this communication.

"Mike" wrote:

> I am trying to help my older parents with Remote Assistance. They have
> MCI DSL, I have Earthlink DSL. For simplicity, I am trying to get my
> parents (Novice computer) to invite me through Windows Messenger, since
> it only takes a few clicks. Unfortunately, that fails. I receive the
> invitation, and they see notification that I have accepted the
> invitation, but it ends there. I never gain control. I have resorted
> to walking them through saving an invitation to file and e-mailing it to
> me. That works fine.
>
> What gives? Why does an e-mail invitation work and a Messenger
> invitation doesn't?
>
> If you comprehend the difficulty in walking a nearly deaf, 80-year-old
> through manual file attachment process over the phone, you will
> understand my desire to get the Messenger option working.
>
> I am behind a Linksys router with UPnP enabled. They have only a DSL
> modem. I tried removing my Linksys router but that had no effect.
> Also, when I brought their computer to my house and had it on my home
> network, the Windows Messenger invitation DID work.
>
> Thanks for your help.
>
Anonymous
February 18, 2005 4:04:59 PM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Does the remote user have Windows Messenger or MSN Messenger?
---
Jeffrey Randow (Network MVP)

Remote Networking Technology FAQ -
http://www.remotenetworktechnology.com
My Networking Blog: http://www.networkblog.net
MS Network Community -
http://www.microsoft.com/windowsserver2003/community/ce...
MS Home Networking Community -
http://www.microsoft.com/windowsxp/expertzone/communiti...

On Wed, 16 Feb 2005 05:15:04 GMT, Mike <Mike0306MY@SHOES1stlayers.com>
wrote:

>I am trying to help my older parents with Remote Assistance. They have
>MCI DSL, I have Earthlink DSL. For simplicity, I am trying to get my
>parents (Novice computer) to invite me through Windows Messenger, since
>it only takes a few clicks. Unfortunately, that fails. I receive the
>invitation, and they see notification that I have accepted the
>invitation, but it ends there. I never gain control. I have resorted
>to walking them through saving an invitation to file and e-mailing it to
> me. That works fine.
>
>What gives? Why does an e-mail invitation work and a Messenger
>invitation doesn't?
>
>If you comprehend the difficulty in walking a nearly deaf, 80-year-old
>through manual file attachment process over the phone, you will
>understand my desire to get the Messenger option working.
>
>I am behind a Linksys router with UPnP enabled. They have only a DSL
>modem. I tried removing my Linksys router but that had no effect.
>Also, when I brought their computer to my house and had it on my home
>network, the Windows Messenger invitation DID work.
>
>Thanks for your help.
Related resources
February 22, 2005 6:15:36 AM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Windows Messenger. I went down that road with MSN Messenger without
really thinking that MSN and Windows Messengers were actually different.
I finally un-installed MSN Messenger and re-installed Windows
Messenger (6.2 I think)

Jeffrey Randow (MVP) wrote:
> Does the remote user have Windows Messenger or MSN Messenger?
> ---
> Jeffrey Randow (Network MVP)
>
> Remote Networking Technology FAQ -
> http://www.remotenetworktechnology.com
> My Networking Blog: http://www.networkblog.net
> MS Network Community -
> http://www.microsoft.com/windowsserver2003/community/ce...
> MS Home Networking Community -
> http://www.microsoft.com/windowsxp/expertzone/communiti...
>
> On Wed, 16 Feb 2005 05:15:04 GMT, Mike <Mike0306MY@SHOES1stlayers.com>
> wrote:
>
>
>>I am trying to help my older parents with Remote Assistance. They have
>>MCI DSL, I have Earthlink DSL. For simplicity, I am trying to get my
>>parents (Novice computer) to invite me through Windows Messenger, since
>>it only takes a few clicks. Unfortunately, that fails. I receive the
>>invitation, and they see notification that I have accepted the
>>invitation, but it ends there. I never gain control. I have resorted
>>to walking them through saving an invitation to file and e-mailing it to
>> me. That works fine.
>>
>>What gives? Why does an e-mail invitation work and a Messenger
>>invitation doesn't?
>>
>>If you comprehend the difficulty in walking a nearly deaf, 80-year-old
>>through manual file attachment process over the phone, you will
>>understand my desire to get the Messenger option working.
>>
>>I am behind a Linksys router with UPnP enabled. They have only a DSL
>>modem. I tried removing my Linksys router but that had no effect.
>>Also, when I brought their computer to my house and had it on my home
>>network, the Windows Messenger invitation DID work.
>>
>>Thanks for your help.
>
>
February 22, 2005 6:22:43 AM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Another thought . . . another convenient solution would be to have a
MAPI mail client send me the invitation. This way my parents would not
have to endure the complexities of manually saving and attaching files.
Unfortunately, they use AOL (cough, gag!) which is not MAPI compliant
(so remote assistance can not e-mail the invitation automatically).

Is it possible to configure the Windows XP remote assistance to utilize
a MAPI client (i.e. Thunderbird or Outlook Express) without screwing
anything else up for them?


Mike wrote:
> I am trying to help my older parents with Remote Assistance. They have
> MCI DSL, I have Earthlink DSL. For simplicity, I am trying to get my
> parents (Novice computer) to invite me through Windows Messenger, since
> it only takes a few clicks. Unfortunately, that fails. I receive the
> invitation, and they see notification that I have accepted the
> invitation, but it ends there. I never gain control. I have resorted
> to walking them through saving an invitation to file and e-mailing it to
> me. That works fine.
>
> What gives? Why does an e-mail invitation work and a Messenger
> invitation doesn't?
>
> If you comprehend the difficulty in walking a nearly deaf, 80-year-old
> through manual file attachment process over the phone, you will
> understand my desire to get the Messenger option working.
>
> I am behind a Linksys router with UPnP enabled. They have only a DSL
> modem. I tried removing my Linksys router but that had no effect. Also,
> when I brought their computer to my house and had it on my home network,
> the Windows Messenger invitation DID work.
>
> Thanks for your help.
Anonymous
February 23, 2005 11:23:26 PM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Take a look at
http://www.microsoft.com/windowsxp/using/helpandsupport...
(the third question)...
:) 
---
Jeffrey Randow (Network MVP)

Remote Networking Technology FAQ -
http://www.remotenetworktechnology.com
My Networking Blog: http://www.networkblog.net
MS Network Community -
http://www.microsoft.com/windowsserver2003/community/ce...
MS Home Networking Community -
http://www.microsoft.com/windowsxp/expertzone/communiti...

On Tue, 22 Feb 2005 03:22:43 GMT, Mike <Mike0306MY@SHOES1stlayers.com>
wrote:

>Another thought . . . another convenient solution would be to have a
>MAPI mail client send me the invitation. This way my parents would not
>have to endure the complexities of manually saving and attaching files.
> Unfortunately, they use AOL (cough, gag!) which is not MAPI compliant
>(so remote assistance can not e-mail the invitation automatically).
>
>Is it possible to configure the Windows XP remote assistance to utilize
>a MAPI client (i.e. Thunderbird or Outlook Express) without screwing
>anything else up for them?
>
>
>Mike wrote:
>> I am trying to help my older parents with Remote Assistance. They have
>> MCI DSL, I have Earthlink DSL. For simplicity, I am trying to get my
>> parents (Novice computer) to invite me through Windows Messenger, since
>> it only takes a few clicks. Unfortunately, that fails. I receive the
>> invitation, and they see notification that I have accepted the
>> invitation, but it ends there. I never gain control. I have resorted
>> to walking them through saving an invitation to file and e-mailing it to
>> me. That works fine.
>>
>> What gives? Why does an e-mail invitation work and a Messenger
>> invitation doesn't?
>>
>> If you comprehend the difficulty in walking a nearly deaf, 80-year-old
>> through manual file attachment process over the phone, you will
>> understand my desire to get the Messenger option working.
>>
>> I am behind a Linksys router with UPnP enabled. They have only a DSL
>> modem. I tried removing my Linksys router but that had no effect. Also,
>> when I brought their computer to my house and had it on my home network,
>> the Windows Messenger invitation DID work.
>>
>> Thanks for your help.
!