Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)
I am trying to help my older parents with Remote Assistance. They have
MCI DSL, I have Earthlink DSL. For simplicity, I am trying to get my
parents (Novice computer) to invite me through Windows Messenger, since
it only takes a few clicks. Unfortunately, that fails. I receive the
invitation, and they see notification that I have accepted the
invitation, but it ends there. I never gain control. I have resorted
to walking them through saving an invitation to file and e-mailing it to
me. That works fine.
What gives? Why does an e-mail invitation work and a Messenger
invitation doesn't?
If you comprehend the difficulty in walking a nearly deaf, 80-year-old
through manual file attachment process over the phone, you will
understand my desire to get the Messenger option working.
I am behind a Linksys router with UPnP enabled. They have only a DSL
modem. I tried removing my Linksys router but that had no effect.
Also, when I brought their computer to my house and had it on my home
network, the Windows Messenger invitation DID work.
Thanks for your help.
I am trying to help my older parents with Remote Assistance. They have
MCI DSL, I have Earthlink DSL. For simplicity, I am trying to get my
parents (Novice computer) to invite me through Windows Messenger, since
it only takes a few clicks. Unfortunately, that fails. I receive the
invitation, and they see notification that I have accepted the
invitation, but it ends there. I never gain control. I have resorted
to walking them through saving an invitation to file and e-mailing it to
me. That works fine.
What gives? Why does an e-mail invitation work and a Messenger
invitation doesn't?
If you comprehend the difficulty in walking a nearly deaf, 80-year-old
through manual file attachment process over the phone, you will
understand my desire to get the Messenger option working.
I am behind a Linksys router with UPnP enabled. They have only a DSL
modem. I tried removing my Linksys router but that had no effect.
Also, when I brought their computer to my house and had it on my home
network, the Windows Messenger invitation DID work.
Thanks for your help.