Archived from groups: microsoft.public.windowsxp.work_remotely (
More info?)
Bob wrote:
> When I try to connect using Remote assistant I get the error( Remote
> Assistance Connection could not be established because the remote
> host name could not be resolved. Please try again.) Could someone
> please help.
Shenan Stanley wrote:
> Try to connect to whom?
> How are you and how are they connected to the Internet?
> Is your firewall properly configured to allow such traffic?
> If you have a router, is it properly configured to allow/pass such
> traffic?
Bob wrote:
> we are both connected to a cable modem and we both have win firewall
> turned on. I believe the firewall is configured properly with no
> exceptions not checked under the general tab. I do have remote
> assistant checked under exceptions tab. We both are on a router and I
> don't know if the router is configured properly. We both have the
> lynksys router.
hehe
"the linksys router" is hard to comprehend. They have several models, some
older that are less configurable than the newer.
For some help:
http://theillustratednetwork.mvps.org/RemoteDesktop/RemoteDesktopSetupandTroubleshooting.html
--
<- Shenan ->
--
The information is provided "as is", it is suggested you research for
yourself before you take any advice - you are the one ultimately
responsible for your actions/problems/solutions. Know what you are
getting into before you jump in with both feet.
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