TMPGEnc - anybody else having problems with their license ..

Archived from groups: rec.video.desktop (More info?)

Don Del Grande wrote:
> Ever since I updated my copies of TMPGEnc 3.0 XPress and MPEG Editor,
> they won't connect to the Pegasys license server, so I can't get the
> programs to run, even though every other Internet-aware program I
have
> runs without problem. Any suggestions on what I should be looking
for
> that may be getting in the way? (I'm running the latest version of
XP
> Professional; I have tried turning the firewall off and disabling
> Norton Anti-Virus, Webroot SpySweeper, and Zinio Delivery Manager
> which are usually running, but it still won't connect.
>
> -- Don

Don't disable your firewall or virus protections. Any application
should be able to work with them in place.

As you have done to test it's probably alright but try not to make a
habit of it.
If you are on a dialup link its much safer.

What error do you get ?

try using a dns lookup and ping or trace route to chack you can see the
server.

Archived from groups: rec.video.desktop (More info?)

"Don Del Grande" <del_grande_news@earthlink.net> wrote in message
news:4odu41p32to5nibdncdj8vhdqnq34b2boi@4ax.com...
> marks542004 wrote:
>
> > Don Del Grande wrote:
>
> >> Ever since I updated my copies of TMPGEnc 3.0 XPress and MPEG Editor,
> >> they won't connect to the Pegasys license server, so I can't get the
> >> programs to run, even though every other Internet-aware program I
> >> have runs without problem. Any suggestions on what I should be
> >> looking for that may be getting in the way? (I'm running the latest
> >> version of XP Professional; I have tried turning the firewall off and
> >> disabling Norton Anti-Virus, Webroot SpySweeper, and Zinio Delivery
> >> Manager which are usually running, but it still won't connect.
>
> >Don't disable your firewall or virus protections. Any application
> >should be able to work with them in place.
> >As you have done to test it's probably alright but try not to make a
> >habit of it.
> >If you are on a dialup link its much safer.
> >What error do you get ?
>
> I get an alert box saying "Failure to connect with the license server.
> Verify your Internet connection."
>
> >try using a dns lookup and ping or trace route to chack you can see the
> >server.
>
> Unfortunately, I don't know the IP address or port of the server.
>
> -- Don

Again-

What does TMPG/Pegasys say about this?

It may be THEIR problem, not YOURS.

If you are on broadband, try using your dialup
backup connection to contact the server.

Archived from groups: rec.video.desktop (More info?)

marks542004 wrote:

>I would put the question to support on
>www.pegasys-inc.com.

I did - the response I got was:

"It seems that your internet connection is problematic, since the
latest validation was recorded at 2005-02-24 14:18:18"

(This is before I updated to the latest versions)

>If you still get nowhere I can probably send you a utility to trace the
>IP address.

I found a utility that checks connections. What happens is, the
program selects a port on my machine (apparently starting at 1042 and
incrementing with each subsequent attempt), and tries to connect to
one of two Pegasys license servers (202.222.16.36 or 202.222.16.37 -
both to Port 80). My utility says "Sync Sent", followed by the
connection dropping when the "failed to connect with the license
server - verify your Internet connection" box appears.

(I also have two connections that appear at startup that I can't
explain: one to ESPN (199.181.132.141), and a listener at port 24628
(although neither Norton nor SpySweeper report anything strange about
this).)

-- Don