Archived from groups: alt.comp.periphs.dcameras (
More info?)
Very good!
The price has gone up, I think it used to be $150.
--
CSM1
http://www.carlmcmillan.com
Reply address is false.
--
"MrRx" <misterrx@nospam.chemist.nospam.com> wrote in message
news:rbKdnVp5WvoHworeRVn-gg@comcast.com...
> I actually received a reply today. I asked 2 more questions in replies
and
> was answered within 1/2 hour time.
> The first email basically was,
>
> "We value you as an Olympus customer and appreciate the opportunity to
> assist you with this situation.
>
> I am sorry to hear that you are having problems with your Olympus product
> but we will work with you to resolve this situation. Based on the
> description of the problem that you provided, I believe that the product
> will require service by a repair technician. If you would like to send
your
> product in for repair and it is no longer under warranty, the pre-approved
> cost of repair for your C-4000 is $191.00 plus local tax."
>
> The second email I questions any extra fees and here is reply.
> "Olympus uses a flat-rate method for repair charges. The flat-rate for a
> particular model is determined by the average actual cost of all repairs
of
> that model. This is a typically a fair and reasonable method of
determining
> repair cost. In fact, most consumer electronics manufacturers (including
> most digital camera manufacturers) utilize a flat-rate repair cost.
> The other method of repair charging would be a time-and-material system.
We
> would basically have to repair the camera in order to determine what parts
> and time would be required for repair. There are a number of reasons why
> this method is not feasible for most Olympus product repair and we believe
> it would be to the customer's disadvantage to use this type of system."
>
>
> "CSM1" <nomoremail@nomail.com> wrote in message
> news:5DERe.4356$oJ2.2850@newssvr17.news.prodigy.com...
> > Email to Olympus never works.
> > None of the big companies will answer email that is unsolicited. They
> > consider it SPAM.
> >
> >
> > You must use the telephone and talk to a service rep. There are toll
free
> > numbers on the web site in Contacts.
> >
http://www.olympusamerica.com/oai_contactus.asp
> >
> > This link lists the phone number for Digital Camera support.
> >
http://www.olympusamerica.com/cpg_section/cpg_consumercontact.asp
> >
> > There are links to email but do not expect a reply.
> >
> > --
> > CSM1
> >
http://www.carlmcmillan.com
> > --
> > "MrRx" <misterrx@nospam.chemist.nospam.com> wrote in message
> > news
s6dnS_Hd-0zzYvenZ2dnUVZ_tGdnZ2d@comcast.com...
> >>I asked in general and I figure the same about $200 just to look at it
not
> >>counting the fixable items. It may be worth it someways. If I had the
> >>extended warranty still or was on any warranty I would send it back just
> >>to have them send me a new version similar to that one they no longer
> >>make.
> >>
> >> Thanks for the estimate. I did write Olympus Support, but over a week
> >> later I have not gotten a response.
> >>
> >> MrRx
> >>
> >>
> >>
> >> "CSM1" <nomoremail@nomail.com> wrote in message
> >> news:f03Re.943$la.99@newssvr22.news.prodigy.net...
> >>> "MrRx" <misterrx@nospam.chemist.nospam.com> wrote in message
> >>> news:gdOdnZ2dnZ2iwwGRnZ2dnf0eid6dnZ2dRVn-y52dnZ0@comcast.com...
> >>>> Recently, my lovable Olympus c4000z lens fell off. Kinda weird yes,
> >>>> but it happened. I was wondering if anyone knew an approx price it
> >>>> would cost to send off to Olympus or whomever.
> >>>>
> >>>> Also, moreso is anyone interested in purchasing the camera for parts
or
> >>>> to fix it themselves?
> >>>>
> >>> I have read in this NG $150 for various repairs on Olympus, but you
> >>> really have to ask Olympus support.
> >>>
http://www.olympusamerica.com/cpg_section/cpg_support.asp
> >>>
> >>>
> >>> --
> >>> CSM1
> >>>
http://www.carlmcmillan.com
> >>> --
> >>>
> >>>
> >>
> >>
> >
> >
> I actually received a reply today. I asked 2 more questions in replies
and
> was answered within 1/2 hour time.
> The first email basically was,
>
> "We value you as an Olympus customer and appreciate the opportunity to
> assist you with this situation.
>
> I am sorry to hear that you are having problems with your Olympus product
> but we will work with you to resolve this situation. Based on the
> description of the problem that you provided, I believe that the product
> will require service by a repair technician. If you would like to send
your
> product in for repair and it is no longer under warranty, the pre-approved
> cost of repair for your C-4000 is $191.00 plus local tax."
>
> The second email I questions any extra fees and here is reply.
> "Olympus uses a flat-rate method for repair charges. The flat-rate for a
> particular model is determined by the average actual cost of all repairs
of
> that model. This is a typically a fair and reasonable method of
determining
> repair cost. In fact, most consumer electronics manufacturers (including
> most digital camera manufacturers) utilize a flat-rate repair cost.
> The other method of repair charging would be a time-and-material system.
We
> would basically have to repair the camera in order to determine what parts
> and time would be required for repair. There are a number of reasons why
> this method is not feasible for most Olympus product repair and we believe
> it would be to the customer's disadvantage to use this type of system."
>
>
Facebook
Twitter
Instagram