OfficeJet 7410 All-in-One & 2003 Terminal Services - HELP

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Greetings all.

SPECIFICATIONS: (host) Windows Server 2003 w/ Terminal Services, (client)
WindowsXP Pro SP2, (printer) HP OfficeJet 7410 All in One

SCENARIO: A Remote Desktop user with WinXP Pro SP2 with a locally installed
(USB) HP OfficeJet 7410 cannot print to his 7410 while connected to our
Windows Server 2003 via Terminal Services.

PROBLEM: Although the printer is installed correctly and can be printed to
locally, when connected via Remote Desktop / TS the printer does not appear
in his remote session. I was able to duplicate the problem and correct it on
my end but his computer is persistent in not displaying the printer while
remotely connected.

TROUBLESHOOTING: Connected and installed the OfficeJet 7410 directly to the
Terminal Server and confirmed a correct driver install; simulated problem by
connecting the 7410 to a laptop outside of our network and was able to
correctly display the 7410 in an RDC session - success; Problem still
persists on the user's end; Verified user had "Local Resources > Printers"
checked; Verified user was able to print locally.

Thank you in advance for any assistance you can provide. If I have missed
anything please let me know.

Eugenio

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Eugenio,

Were you able to fix this problem? I had a similar problem, the difference
was that the local printer is listed in the local machine, but printing to it
doesn't do a thing.

Any ideas?

Eduardo

"eugenefl" wrote:

> Greetings all.
>
> SPECIFICATIONS: (host) Windows Server 2003 w/ Terminal Services, (client)
> WindowsXP Pro SP2, (printer) HP OfficeJet 7410 All in One
>
> SCENARIO: A Remote Desktop user with WinXP Pro SP2 with a locally installed
> (USB) HP OfficeJet 7410 cannot print to his 7410 while connected to our
> Windows Server 2003 via Terminal Services.
>
> PROBLEM: Although the printer is installed correctly and can be printed to
> locally, when connected via Remote Desktop / TS the printer does not appear
> in his remote session. I was able to duplicate the problem and correct it on
> my end but his computer is persistent in not displaying the printer while
> remotely connected.
>
> TROUBLESHOOTING: Connected and installed the OfficeJet 7410 directly to the
> Terminal Server and confirmed a correct driver install; simulated problem by
> connecting the 7410 to a laptop outside of our network and was able to
> correctly display the 7410 in an RDC session - success; Problem still
> persists on the user's end; Verified user had "Local Resources > Printers"
> checked; Verified user was able to print locally.
>
> Thank you in advance for any assistance you can provide. If I have missed
> anything please let me know.
>
> Eugenio

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Eugene,

Surprise, surprise! I just fixed my problem yesterday by using a different
printer. As in your case we also had an All-In-One printer (mine was a Dell
922). I had tried everything but nothing worked. I was able to see it
listed and send to print, but the printer did not respond at all.

I switched to a regular HP Deskjet 970se and it worked right away.

My take is that RDC has some difficulty handling some of the AIO printer.

Good luck!

Eduardo

"eugenefl" wrote:

> Greetings Eduardo.
>
> As old as this thread is you would think the problem was resolved. Actually,
> I never received a clear cut answer nor was I able to continue
> troubleshooting. The person I was trying to resolve this for lost contact
> with us. A few months later (ie. today) I just received a phone call with the
> same problem. So, I'm back to square one trying to troubleshoot the problem.
>
> The only logical conclusion I come to is A) I will not recommend a TServices
> user purchase an HP All in One, or B) MS needs to provide better
> documentation to resolve this problem.
>
>
> "Eduardo Pietri" wrote:
>
> > Eugenio,
> >
> > Were you able to fix this problem? I had a similar problem, the difference
> > was that the local printer is listed in the local machine, but printing to it
> > doesn't do a thing.
> >
> > Any ideas?
> >
> > Eduardo
> >
> > "eugenefl" wrote:
> >
> > > Greetings all.
> > >
> > > SPECIFICATIONS: (host) Windows Server 2003 w/ Terminal Services, (client)
> > > WindowsXP Pro SP2, (printer) HP OfficeJet 7410 All in One
> > >
> > > SCENARIO: A Remote Desktop user with WinXP Pro SP2 with a locally installed
> > > (USB) HP OfficeJet 7410 cannot print to his 7410 while connected to our
> > > Windows Server 2003 via Terminal Services.
> > >
> > > PROBLEM: Although the printer is installed correctly and can be printed to
> > > locally, when connected via Remote Desktop / TS the printer does not appear
> > > in his remote session. I was able to duplicate the problem and correct it on
> > > my end but his computer is persistent in not displaying the printer while
> > > remotely connected.
> > >
> > > TROUBLESHOOTING: Connected and installed the OfficeJet 7410 directly to the
> > > Terminal Server and confirmed a correct driver install; simulated problem by
> > > connecting the 7410 to a laptop outside of our network and was able to
> > > correctly display the 7410 in an RDC session - success; Problem still
> > > persists on the user's end; Verified user had "Local Resources > Printers"
> > > checked; Verified user was able to print locally.
> > >
> > > Thank you in advance for any assistance you can provide. If I have missed
> > > anything please let me know.
> > >
> > > Eugenio

For a 7410, how do I simply install this printer to my Win2k3 TS like I would any other Laserjet using an inf file? I have dl'd the corporate drivers package but am confused how to install. Have the same scenario as you with a user who has a 7410 connected locally via USB. Thanks.