Remote Desktop: Shared Session

[Richard]

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Hi

I have a network of around 30 users all using xp pro.

Is there a way I can interact with their desktop session as an administrator
of the domain to help troubleshoot problems without having to physically go
to the machine OR log them off remotely?

Thanks

Rich

 

[Guest]

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Use Remote Assistance if both you and the users are running XP of any flavor...

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx

You can even "offer" assistance since your in a domain environment...

http://support.microsoft.com/default.aspx?scid=kb;en-us;308013
http://support.microsoft.com/default.aspx?scid=kb;en-us;301527
http://support.microsoft.com/default.aspx?scid=kb;en-us;310629
http://support.microsoft.com/default.aspx?scid=kb;en-us;306496

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...


"Richard" <rcowell%nospam%@britainusa.com> wrote in message
news:eDv30DQcFHA.1404@TK2MSFTNGP09.phx.gbl...
> Hi
>
> I have a network of around 30 users all using xp pro.
>
> Is there a way I can interact with their desktop session as an administrator of the domain to help
> troubleshoot problems without having to physically go to the machine OR log them off remotely?
>
> Thanks
>
> Rich
>