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How to get Remote Assistance working?

Last response: in Windows XP
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Anonymous
July 6, 2005 1:03:15 PM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

I've tried everything I can think of:

* system properties > remote tab > advanced button
all check boxes checked appropriately

* Connected directly to DSL Modem
- No Firewall

* made sure services are running
- including Remote Desktop Help Session Manager, Routing and Remote Access,
and just about everything else

* modified (in gpedit.msc) > Local Computer Policy > Computer Configuration
> Administrative Templates > System > Remote Assistance > Solicited Remote
Assistance (modified to Enabled)

* made sure proper registry entries at
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server

Am I missing something?

Thanks in advance.
Anonymous
July 6, 2005 1:12:20 PM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

By the way, the error I am getting is:

A program could not start. Please try again.

The Title bar says "Microsoft Internet Explorer"
Anonymous
July 7, 2005 5:00:03 AM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

"deko" wrote:

> By the way, the error I am getting is:
>
> A program could not start. Please try again.
>
> The Title bar says "Microsoft Internet Explorer"
>
>
> Yeahim getting the same thing, I got to Remote Assistance in the All Programs and follow the guide and at the end it saids the same thng. I herd that you have to have XP Pro to do it, or server 200. If thats so, why? Is there a program that will do it?
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Anonymous
July 8, 2005 3:58:41 AM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

>> By the way, the error I am getting is:
>>
>> A program could not start. Please try again.
>>
>> The Title bar says "Microsoft Internet Explorer"
>>
>>
>> Yeahim getting the same thing, I got to Remote Assistance in the All
>> Programs and follow the guide and at the end it saids the same thng. I
>> herd that you have to have XP Pro to do it, or server 200. If thats so,
>> why? Is there a program that will do it?

I opened a fee-based support ticket with Microsoft and spent 3 hours on the
phone with the kids in China (a complete and utter waste of time - be
warned: they do not speak English). They could not fix it and refunded my
money.

Remote Assistance is a feature that simply does not work for all
configurations - certainly not mine (which is a fresh install of WinXP Pro
with all patches and updates). I ended up signing up for GoToMyPC which
works great - no firewall issues - but be prepared to pay.
Anonymous
July 8, 2005 3:58:42 AM

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

"deko" wrote:

> >> By the way, the error I am getting is:
> >>
> >> A program could not start. Please try again.
> >>
> >> The Title bar says "Microsoft Internet Explorer"
> >>
> >>
> >> Yeahim getting the same thing, I got to Remote Assistance in the All
> >> Programs and follow the guide and at the end it saids the same thng. I
> >> herd that you have to have XP Pro to do it, or server 200. If thats so,
> >> why? Is there a program that will do it?
>
> I opened a fee-based support ticket with Microsoft and spent 3 hours on the
> phone with the kids in China (a complete and utter waste of time - be
> warned: they do not speak English). They could not fix it and refunded my
> money.
>
> Remote Assistance is a feature that simply does not work for all
> configurations - certainly not mine (which is a fresh install of WinXP Pro
> with all patches and updates). I ended up signing up for GoToMyPC which
> works great - no firewall issues - but be prepared to pay.
>
>
> So your saying I have to pay for something that XP home comes with but dosent work? Wow Im only using Windows because of my games and server, im just going back to Red Hat, much ez then Windows.
!