Archived from groups: microsoft.public.windowsxp.work_remotely (
More info?)
Hello,
Thanks for your cooperation. I have received the report and I am sorry that
I cannot find any clue in it for now.
Based on your description, "We do have one machine (XP SP2) that can
connect. But mine and another
| cannot. We connect to VPN over WAN. Connecting with RD over the LAN from
| all machines is OK."
Can I assume that all machine including the two machines(yours and another)
can connect the target machine with RD over LAN? However, only these two
probmatic machines cannot connect with RD through VPN over WAN to the
target machine.
Based on my research, I would like to provide some information for your
reference:
1. When connecting through VPN, please ensure you can ping the target
machine success.
2. Pleaes ensure the user account in the member of Remote Desktop group of
the target machine.
if you can directly connect to the destination computer through regular
Terminal Service client
Remote Desktop Connection Software Download
http://www.microsoft.com/windowsxp/downloads/tools/rdclientdl.mspx
3. To connect with RD by IP address of target machine, what is the result?
Hope the information helps. If there is anything that is unclear, please
feel free to let me know.
Thanks & Regards,
Jason Tan
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
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--------------------
| Newsgroups: microsoft.public.windowsxp.work_remotely
| Subject: RE: RDC and VPN
| From: Andrew Clark <lark047@hotmail.com>
| References: <1123074620.a37a26cd850ba8d1a61084d908edcf6c@teranews>
<uYgdEQOmFHA.940@TK2MSFTNGXA01.phx.gbl>
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wsfeed1.ip.tiscali.net!newshub.sdsu.edu!peer01.west.cox.net!cox.net!hwmnpeer
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|
| v-jasont@online.microsoft.com (Jason Tan (MSFT)) wrote in
| news:uYgdEQOmFHA.940@TK2MSFTNGXA01.phx.gbl:
|
| > Hi Andrew,
| >
| > Thanks for posting!
| >
| > I understand that a machine running Windows XP SP2 cannot connect the
| > remote computer via Remote Desktop when connecting to VPN. If I have
| > misunderstood your concerns, please feel free to let me know.
| >
| > Based on the situation, due to short of necessary information, before
| > we go any further, please help me know the following information which
| > is important for me to troubleshoot the issue further.
| >
| > 1. Please help me know more clear on your network. Can I assume all
| > Windows XP SP2 cannot connect with RD via VPN though it works over
| > LAN? Additionally, Do you mean you connect to VPN over WAN or LAN?
| >
| > 2. Please post the exact error message when connecting with RD via VPN
| > or take a screenshot.
| >
| > 3. Please post the result of IPCONFIG /ALL in command line.
| >
| > 4. Please help me connect MPS network report.
| >
| > The Detailed steps are as the following:
| > -----------------------------------------------------------
| >
| > Download the MPSRPT_NETWORK.EXE from the following link and then run
| > this tool to gather some information from the problematic computer:
| >
| >
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30
| > b0bd9 15706/MPSRPT_NETWORK.EXE
| >
| > To run this tool:
| >
| > 1. Double-click on the MPSRPT_NETWORK.EXE file.
| >
| > I understand this process may take some time, however it will not have
| > a negative effect on the performance.
| >
| > 2. A CAB file will be generated in the
| > %systemroot%\MPSReports\Network\Reports\Cab directory called
| > %COMPUTERNAME%_MPSReports.CAB. The CAB file will contain the reports
| > generated by the MPS Reporting Tool.
| >
| > 3. Send the CAB file as an attachment to v-jasont@microsoft.com
| >
| > If there is anything that is unclear, please feel free to let me know.
| >
| > Thanks & Regards,
| >
| > Jason Tan
| >
| > Microsoft Online Partner Support
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| >
| > When responding to posts, please "Reply to Group" via your newsreader
| > so that others may learn and benefit from your issue.
| >
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| >
| >
| >
| >
| >
| >
| >
| > --------------------
| >
| >
|
|
| Thanks for your reply. Here are my answers:
|
| 1. We do have one machine (XP SP2) that can connect. But mine and another
| cannot. We connect to VPN over WAN. Connecting with RD over the LAN from
| all machines is OK.
|
| 2. "The remote connection has timed out. Please try connecting to the
| remote computer again."
|
| 3. Windows IP Configuration
|
| Host Name . . . . . . . . . . . . : Gupta
| Primary Dns Suffix . . . . . . . :
| Node Type . . . . . . . . . . . . : Hybrid
| IP Routing Enabled. . . . . . . . : No
| WINS Proxy Enabled. . . . . . . . : No
|
| Ethernet adapter Local Area Connection:
|
| Connection-specific DNS Suffix . :
| Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network
| Connection
| Physical Address. . . . . . . . . : 00-07-E9-59-EF-28
| Dhcp Enabled. . . . . . . . . . . : No
| IP Address. . . . . . . . . . . . : 192.168.100.24
| Subnet Mask . . . . . . . . . . . : 255.255.255.0
| Default Gateway . . . . . . . . . : 192.168.100.101
| DNS Servers . . . . . . . . . . . : 198.6.1.3
| 198.6.1.2
| Primary WINS Server . . . . . . . : 192.168.100.3
|
| 4. I ran your tool (MPSRPT_NETWORK.EXE) but no cab file was created. I do
| have a number of files in the C:\WINDOWS\MPSReports\Network\Reports
folder.
| Would you like me to zip them and send to you?
|
| Thanks,
| Andrew
|
GKxX8OnFHA.588@TK2MSFTNGXA01.phx.gbl: 
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