Offer Remote Assistance results in "A program could not st..

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

..................addition!

There are NO XP firewalls and all systems are internal to PIX.

1.)
--
Derek Haffey


"mrnetworkwizard" wrote:

> Hello all! Our IT dept would very much like to use this option but cannot.
>
> Scenario:
> -Windows 2000 AD w/ Group Policy
> -Windows XP w/ SP2
> All related services are started and GPO items with correct permissions etc
> are all good. Rebooted machine in safe mode and ran sessmgr.exe -service,
> created policy for local sec policy in Domain policy for DCOM and created a
> "Remote Help" group with permission to connect to remote pc's. I am an
> administrator/domain admin so perms should not be an issue. New errors that
> popped up yesterday include:
> _____________________________________________
> Event Type: Error
> Event Source: Remote Assistance
> Event Category: None
> Event ID: 5252
> Date: 8/30/2005
> Time: 4:40:14 PM
> User: N/A
> Computer: CONSOLE
> Description:
> Windows was unable to open the help ticket table (error code 0x80070005).
> Remote Assistance will be disabled. Restart the computer in safe mode and
> type the following text at the command prompt: sessmgr.exe -service. If the
> problem persists, contact Microsoft Product Support.
> ___________________________________________________________
> Event Type: Error
> Event Source: Remote Assistance
> Event Category: None
> Event ID: 5253
> Date: 8/30/2005
> Time: 4:31:06 PM
> User: N/A
> Computer: CONSOLE
> Description:
> Encryption/decryption did not start properly (error code 0x5). Remote
> Assistance will be disabled. Restart the computer. If the problem persists,
> contact Microsoft Product Support.
> ________________________________________________________________
>
> If you check the internet there are no sources (including Microsoft) that
> explain what these events are!!!!! Also, users cannot send invitaions
> either! Any help would be GREAT!
> --
> Derek Haffey