Offer Remote Assistance results in "A program could not st..

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Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

Hello all! Our IT dept would very much like to use this option but cannot.

Scenario:
-Windows 2000 AD w/ Group Policy
-Windows XP w/ SP2
All related services are started and GPO items with correct permissions etc
are all good. Rebooted machine in safe mode and ran sessmgr.exe -service,
created policy for local sec policy in Domain policy for DCOM and created a
"Remote Help" group with permission to connect to remote pc's. I am an
administrator/domain admin so perms should not be an issue. New errors that
popped up yesterday include:
_____________________________________________
Event Type: Error
Event Source: Remote Assistance
Event Category: None
Event ID: 5252
Date: 8/30/2005
Time: 4:40:14 PM
User: N/A
Computer: CONSOLE
Description:
Windows was unable to open the help ticket table (error code 0x80070005).
Remote Assistance will be disabled. Restart the computer in safe mode and
type the following text at the command prompt: sessmgr.exe -service. If the
problem persists, contact Microsoft Product Support.
___________________________________________________________
Event Type: Error
Event Source: Remote Assistance
Event Category: None
Event ID: 5253
Date: 8/30/2005
Time: 4:31:06 PM
User: N/A
Computer: CONSOLE
Description:
Encryption/decryption did not start properly (error code 0x5). Remote
Assistance will be disabled. Restart the computer. If the problem persists,
contact Microsoft Product Support.
________________________________________________________________

If you check the internet there are no sources (including Microsoft) that
explain what these events are!!!!! Also, users cannot send invitaions
either! Any help would be GREAT!
--
Derek Haffey

 

[Guest]

Archived from groups: microsoft.public.windowsxp.work_remotely (More info?)

..................addition!

There are NO XP firewalls and all systems are internal to PIX.

1.)
--
Derek Haffey


"mrnetworkwizard" wrote:

> Hello all! Our IT dept would very much like to use this option but cannot.
>
> Scenario:
> -Windows 2000 AD w/ Group Policy
> -Windows XP w/ SP2
> All related services are started and GPO items with correct permissions etc
> are all good. Rebooted machine in safe mode and ran sessmgr.exe -service,
> created policy for local sec policy in Domain policy for DCOM and created a
> "Remote Help" group with permission to connect to remote pc's. I am an
> administrator/domain admin so perms should not be an issue. New errors that
> popped up yesterday include:
> _____________________________________________
> Event Type: Error
> Event Source: Remote Assistance
> Event Category: None
> Event ID: 5252
> Date: 8/30/2005
> Time: 4:40:14 PM
> User: N/A
> Computer: CONSOLE
> Description:
> Windows was unable to open the help ticket table (error code 0x80070005).
> Remote Assistance will be disabled. Restart the computer in safe mode and
> type the following text at the command prompt: sessmgr.exe -service. If the
> problem persists, contact Microsoft Product Support.
> ___________________________________________________________
> Event Type: Error
> Event Source: Remote Assistance
> Event Category: None
> Event ID: 5253
> Date: 8/30/2005
> Time: 4:31:06 PM
> User: N/A
> Computer: CONSOLE
> Description:
> Encryption/decryption did not start properly (error code 0x5). Remote
> Assistance will be disabled. Restart the computer. If the problem persists,
> contact Microsoft Product Support.
> ________________________________________________________________
>
> If you check the internet there are no sources (including Microsoft) that
> explain what these events are!!!!! Also, users cannot send invitaions
> either! Any help would be GREAT!
> --
> Derek Haffey