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Scaner Help Needed - Sorry for posting here!

Forum Old Man/Woman's Club : Other - Scaner Help Needed - Sorry for posting here!

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Jake_Barnes   12-17-2005 at 04:13:41 PM

Hey guys, Apologies for posting "computer talk" down here, but I have this friggin HP scanner problem and can't remember which way to re-install it. I have a HP Scanjet 6300C (old but excellent), have lost the reinstal disk long time ago (downloaded the latetest drivers/software), so now I want to uninstall the old software and reinstall. But HP is funny, their instruction don't say wheither to connect the scanner before the software is installed then reboot ... or to d/l and install the software, reboot and hot plug the usb plug - I remember it was weird long time ago and HP's dorections don't say (I suspect on purpose). Anybody know the right sequence for this scanner reinstall? Thanks. :?

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RichPLS   12-17-2005 at 04:23:40 PM
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I have a SCSI HP-6350cse scanner, and as I recall I attached scanner first and installed a 98mb .exe file.

Reply to RichPLS
Jake_Barnes   12-17-2005 at 04:26:31 PM
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I remember it was weird. The website doesn't have the exact sequence. It seemed counter intuitive to me.

Reply to Jake_Barnes
pat   12-17-2005 at 04:27:43 PM
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Most of the time, old USB devices want the software installed first, the reboot. Hot plug the scanner and Windows should start to install the drivers.

Or, if you plug the scanner, and you're running XP, you may not need any drivers at all, as the scanned may show up in "my computer" and you can use it right from there.

Reply to pat
Jake_Barnes   12-17-2005 at 04:32:26 PM
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Here's the error code I get ... time to reinstall (unless it's DOA):


http://img378.imageshack.us/img378/9117/scanjet6300chp7nv.jpg

Reply to Jake_Barnes
pat   12-17-2005 at 04:34:59 PM
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do the scanner show up in "my computer"

Reply to pat
Tom_Smart   12-17-2005 at 04:45:48 PM
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Uninstall all previous drivers and hp software. Run the installation software you d loaded. DO NOT PLUG IN SCANNER YET. Midway through install HP's software will ask you to plug in the scanner,do it. The windows hardware wizard will then find the scanner and install the correct drivers. Mission accomplished.

P.S this should not be in this section, get a mod to move it for you. :wink:

Reply to Tom_Smart
RichPLS   12-17-2005 at 04:48:55 PM
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Bingo, you got it right!
But, mine installed with attached first, but I recall that step in the install.

Reply to RichPLS
_WW_   12-17-2005 at 05:19:06 PM
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When I went to the XP operating system I discovered that HP was not going to support my scanjet 4200c with new drivers for XP. Had to get a new scanner.

Reply to _WW_
Jake_Barnes   12-17-2005 at 05:36:17 PM
- 0 +

Quote :

Uninstall all previous drivers and hp software. Run the installation software you d loaded. DO NOT PLUG IN SCANNER YET. Midway through install HP's software will ask you to plug in the scanner,do it. The windows hardware wizard will then find the scanner and install the correct drivers. Mission accomplished.

P.S this should not be in this section, get a mod to move it for you. :wink:



Did that ... no prompt to to plug in ... and when finished ... no software in Add/Remove ... :(

Reply to Jake_Barnes
RichPLS   12-17-2005 at 05:36:52 PM
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They don't support XP for the 6300 scanners either, they say the Win2000 drivers should work...

Reply to RichPLS
Jake_Barnes   12-17-2005 at 05:50:17 PM
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I've got the updated disc that supports XP ... it worked fine until today. It does support XP ... they've updated drivers, button fixes, etc ... just went south today ... but it seems to light up and all ... just get that error mssg as I posted in the above img.

Reply to Jake_Barnes
pat   12-17-2005 at 05:52:32 PM
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try another USB port. it may reinitialize the drivers correctly.

Reply to pat
Jake_Barnes   12-17-2005 at 06:20:50 PM
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I've tried every available USB port on the board ... may be the scanner firmware ... which may mean it's shot ... I might try HP Monday ... If I yell loud enough, they may waive the "out-of-warranty" fee. I recall it was a weird set up last time too. Had to make seperate folders on the OS drive, etc. But nothing about it in the instructions ... HP's been like that in my experience.

Reply to Jake_Barnes
Jake_Barnes   12-17-2005 at 07:08:36 PM
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Quote :

do the scanner show up in "my computer"



Nope ... :(

Reply to Jake_Barnes
Jake_Barnes   12-17-2005 at 07:45:31 PM
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Maybe I'll follow the instructions and try it later:

Instructions

:?

Reply to Jake_Barnes
pat   12-17-2005 at 08:05:46 PM
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Do the scanner appears in the devices manager?

Reply to pat
Jake_Barnes   12-17-2005 at 08:20:03 PM
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Quote :

Do the scanner appears in the devices manager?



I haven't reinstalled it yet ... but when I got the error mssg - that's the 1st place I looked ... and no, it was not there, nor in the scanner/cameras directory in the control panel ... that's why I'm thinking it might have "passed away" ... (may HP RIP ... bastages) :evil:

Reply to Jake_Barnes
pat   12-17-2005 at 08:37:36 PM
- 0 +

if you plug the device, and nothing show up in device manager, then it might be dead.. Driver or not, when new devices are plugged in, it should at least have a ! to notice new hardware.

So either the scanner is dead or there is something wrong with your computer. Can you try another computer?

Reply to pat
Jake_Barnes   12-17-2005 at 08:49:29 PM
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Quote :

So either the scanner is dead or there is something wrong with your computer. Can you try another computer?



Tell you what, you throw a laptop in with that cabin deal ... and I'll try it ... :P

Reply to Jake_Barnes
pat   12-17-2005 at 08:52:05 PM
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Don't be happy too fast. It's week end and you don't know my rate for computer support on weekend...

Reply to pat
pat   12-18-2005 at 06:12:47 AM
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Quote :

Hey guys, Apologies for posting "computer talk" down here, but I have this friggin HP scanner problem and can't remember which way to re-install it. I have a HP Scanjet 6300C (old but excellent), have lost the reinstal disk long time ago (downloaded the latetest drivers/software), so now I want to uninstall the old software and reinstall. But HP is funny, their instruction don't say wheither to connect the scanner before the software is installed then reboot ... or to d/l and install the software, reboot and hot plug the usb plug - I remember it was weird long time ago and HP's dorections don't say (I suspect on purpose). Anybody know the right sequence for this scanner reinstall? Thanks. :?



Oh.. I guess that you did not bother to check if power was actually plugged to the scanner.. happen often with noob that cannot post in the right thread... :twisted:

Reply to pat
_WW_   12-18-2005 at 02:00:07 PM
- 0 +

Quote :


Oh.. I guess that you did not bother to check if power was actually plugged to the scanner.. happen often with noob that cannot post in the right thread... :twisted:



Hey! Quit giving away secret geek tricks!

Reply to _WW_
pat   12-18-2005 at 08:05:08 PM
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Ahhh.. damn, you're right.. those little tricks are what make us smarter than the average guy...

Reply to pat
SoDNighthawk   12-18-2005 at 10:03:10 PM
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Just blow all the HP drivers out reboot and plug in the scanner it should show in XP (systems tray) that it is building a driver if it does not show that it is building a driver then get a new scanner.

I never load my USB scanner driver I just leave it plugged in from the XP install onward then pull the Scanner and camera wizard out of start programs and it uses the XP drivers. In fact I can force the scanner up and past 1200 dpi that I never could do in win98 with this scanner. USB1 as well.

BIOS must be set to use both USB1/USB2 it is an option on most new MoB.

Reply to SoDNighthawk
qoop   12-19-2005 at 01:45:44 PM
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OMG!!! you're a MOD.....you of all ppl should know better!

*sigh* okay I'll allow it....but just this once and just because it's you....if it were anyone else I'd have to kill them.....you realize how lucky you are right now?

Reply to qoop
pat   12-19-2005 at 02:05:47 PM
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Do as I say, don't do as I do...

Reply to pat
qoop   12-19-2005 at 02:09:17 PM
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I see......so it's one of THOSE type of rules.....lol.

Reply to qoop
pat   12-19-2005 at 02:12:02 PM
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Just like the qoop's rule .. they are great, but who care ... :twisted:

Reply to pat
qoop   12-19-2005 at 02:14:04 PM
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DON'T BREAK MY ALMIGHTY RULES!

Reply to qoop
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