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BlueTooth Mouse Problems - Device Can't Start

Last response: in Windows XP
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Anonymous
April 11, 2004 2:08:42 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Living in the UK, just bought Microsoft Wireless Intellimouse Explorer for
Bluetooth whilst in the US, and am having problems getting it to work.

OS is WinXP straight off the MSDN disks and I am fully up to date with all
hotfixes

Put in setup disk for mouse and ran setup instructions. Did this under an admin
account. It says make sure I am installing in the same language as my OS, so
being unsure
as to whether ther is any difference between UK and US I have tried this with
both options unsuccessfully.

PC knows I am doing this as it pops up the new hardware found and actually tells
me it is a Wireless Bluetooth mouse. Setup intructions require me to reboot so
I do

I get to the dialog box where it tell me to plug it into a USB port and hit
next, and then it just keeps coming back to that screen. If I look in Device
Manager it tell me there is a problem, but the troubleshooting doesn't help.

I've tried other ports, and I've also used other USB devices in those USB ports
to ensure that they were indeed working. The only thing i wondered was whether
it had to be USB 2.0 as I only have 1.0, but could see no mention of this on the
packaging.

If I look in Device manager it just tells me that the device is unable to start

Any ideas would be very welcome

--
Thanks
Ken.......................



---
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April 11, 2004 2:08:43 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Hi,

Go there and have a look http://www6.tomshardware.com/consumer/20030328/bluetoot...

Peter


----- Ken Wright wrote: -----

Living in the UK, just bought Microsoft Wireless Intellimouse Explorer for
Bluetooth whilst in the US, and am having problems getting it to work.

OS is WinXP straight off the MSDN disks and I am fully up to date with all
hotfixes

Put in setup disk for mouse and ran setup instructions. Did this under an admin
account. It says make sure I am installing in the same language as my OS, so
being unsure
as to whether ther is any difference between UK and US I have tried this with
both options unsuccessfully.

PC knows I am doing this as it pops up the new hardware found and actually tells
me it is a Wireless Bluetooth mouse. Setup intructions require me to reboot so
I do

I get to the dialog box where it tell me to plug it into a USB port and hit
next, and then it just keeps coming back to that screen. If I look in Device
Manager it tell me there is a problem, but the troubleshooting doesn't help.

I've tried other ports, and I've also used other USB devices in those USB ports
to ensure that they were indeed working. The only thing i wondered was whether
it had to be USB 2.0 as I only have 1.0, but could see no mention of this on the
packaging.

If I look in Device manager it just tells me that the device is unable to start

Any ideas would be very welcome

--
Thanks
Ken.......................



---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.656 / Virus Database: 421 - Release Date: 09/04/2004
Anonymous
April 11, 2004 2:12:47 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

And yes I do have Win XP SP1 installed

--
Regards
Ken.......................




---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.656 / Virus Database: 421 - Release Date: 09/04/2004
Related resources
Anonymous
April 11, 2004 4:08:32 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Thanks Peter, but I just literally found the issue:- After searching Google, I
came up with an MS article that tells me it won't work with a Bus powered Hub.
I plug in the power and away it goes - Would just have been nice if MS could
have suggested that article instead of Google <grrrrrrrr>

http://support.microsoft.com/default.aspx?scid=kb;en-us;330368

Appreciate the link though, as I'm now keen to learn a bit more, so thanks
again.

--
Regards
Ken.......................


"Peter" <anonymous@discussions.microsoft.com> wrote in message
news:9296BEF6-B93A-425B-BBDF-2B211F93E4D6@microsoft.com...
> Hi,
>
> Go there and have a look
http://www6.tomshardware.com/consumer/20030328/bluetoot...
>
> Peter
>
>
> ----- Ken Wright wrote: -----
>
> Living in the UK, just bought Microsoft Wireless Intellimouse Explorer
for
> Bluetooth whilst in the US, and am having problems getting it to work.
>
> OS is WinXP straight off the MSDN disks and I am fully up to date with
all
> hotfixes
>
> Put in setup disk for mouse and ran setup instructions. Did this under
an admin
> account. It says make sure I am installing in the same language as my OS,
so
> being unsure
> as to whether ther is any difference between UK and US I have tried this
with
> both options unsuccessfully.
>
> PC knows I am doing this as it pops up the new hardware found and
actually tells
> me it is a Wireless Bluetooth mouse. Setup intructions require me to
reboot so
> I do
>
> I get to the dialog box where it tell me to plug it into a USB port and
hit
> next, and then it just keeps coming back to that screen. If I look in
Device
> Manager it tell me there is a problem, but the troubleshooting doesn't
help.
>
> I've tried other ports, and I've also used other USB devices in those USB
ports
> to ensure that they were indeed working. The only thing i wondered was
whether
> it had to be USB 2.0 as I only have 1.0, but could see no mention of this
on the
> packaging.
>
> If I look in Device manager it just tells me that the device is unable to
start
>
> Any ideas would be very welcome
>
> --
> Thanks
> Ken.......................
>
>
>
> ---
> Outgoing mail is certified Virus Free.
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.656 / Virus Database: 421 - Release Date: 09/04/2004
>
>
>


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.656 / Virus Database: 421 - Release Date: 10/04/2004
April 11, 2004 4:08:33 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

You are welcome.

Peter
!