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DVD Rom and CD Rom no longer working

Last response: in Windows XP
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April 10, 2004 11:01:07 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I've lost access to both my CDRW and DVD Rom. I know they still work and I can even boot them from BIOS but thats really all I can do.

In the Windows XP Home Device Manager I get the following error message:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Click Troubleshoot to start the troubleshooter for this device.

Of course Troubleshooting never works and I can't seem to locate an updated driver.



In System Information I get the following message: Failure using the VxD Loader.

I'm really at my wits end here. BIOS recognizes both drives and indicates no problem with them. Windows indicates it has inomplete or damaged registry values.

I've tried re-installing Windows XP with the 6 boot up 3.5" floppy disks that are supposed to give access to your CD Roms. This hasn't worked either.

Any ideas?


If you respond to me via e-mail, please address your message as CD Rom Fix. Anything else that says Microsoft is quickly deleted due to all the floating viruses using Microsofts name.
Anonymous
April 10, 2004 11:43:09 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Try Microsoft Article 314060. That worked for me with
XP.


>-----Original Message-----
>I've lost access to both my CDRW and DVD Rom. I know
they still work and I can even boot them from BIOS but
thats really all I can do.
>
>In the Windows XP Home Device Manager I get the
following error message:
>
>Windows cannot start this hardware device because its
configuration information (in the registry) is incomplete
or damaged. (Code 19)
>
>Click Troubleshoot to start the troubleshooter for this
device.
>
>Of course Troubleshooting never works and I can't seem
to locate an updated driver.
>
>
>
>In System Information I get the following message:
Failure using the VxD Loader.
>
>I'm really at my wits end here. BIOS recognizes both
drives and indicates no problem with them. Windows
indicates it has inomplete or damaged registry values.
>
>I've tried re-installing Windows XP with the 6 boot up
3.5" floppy disks that are supposed to give access to
your CD Roms. This hasn't worked either.
>
>Any ideas?
>
>
>If you respond to me via e-mail, please address your
message as CD Rom Fix. Anything else that says Microsoft
is quickly deleted due to all the floating viruses using
Microsofts name.
>.
>
Anonymous
April 11, 2004 2:48:46 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Goto http://aumha.org/win5/a/xpcd.php#problems
See the second "problem" (read the caveats)
Run the provided registry patch

That should fix your problem (basically, a filter driver is missing or
non-operational, the registry patch will delete the filter drivers
references for your cdrom(s))


Basically, the reg file from above carries out the steps displayed at this
website


CD-ROM Drive or DVD-ROM Drive Missing After You Install Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;320553

CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19,
or Code 39 After You Remove Easy CD Creator in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060


(It'll fix code 41 errors too as per the contents of the last kb article)




--
Jason Tsang - Microsoft MVP

Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx

"Duke" <neksirap@shaw.ca> wrote in message
news:93B7F73B-2DF3-494B-98B8-ACD821EDF017@microsoft.com...
> I've lost access to both my CDRW and DVD Rom. I know they still work and I
can even boot them from BIOS but thats really all I can do.
>
> In the Windows XP Home Device Manager I get the following error message:
>
> Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged. (Code 19)
>
> Click Troubleshoot to start the troubleshooter for this device.
>
> Of course Troubleshooting never works and I can't seem to locate an
updated driver.
>
>
>
> In System Information I get the following message: Failure using the VxD
Loader.
>
> I'm really at my wits end here. BIOS recognizes both drives and indicates
no problem with them. Windows indicates it has inomplete or damaged registry
values.
>
> I've tried re-installing Windows XP with the 6 boot up 3.5" floppy disks
that are supposed to give access to your CD Roms. This hasn't worked either.
>
> Any ideas?
>
>
> If you respond to me via e-mail, please address your message as CD Rom
Fix. Anything else that says Microsoft is quickly deleted due to all the
floating viruses using Microsofts name.
Anonymous
April 11, 2004 6:52:46 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Duke wrote:
> I've lost access to both my CDRW and DVD Rom. I know they still work
> and I can even boot them from BIOS but thats really all I can do.
>
> In the Windows XP Home Device Manager I get the following error
> message:
>
> Windows cannot start this hardware device because its configuration
> information (in the registry) is incomplete or damaged. (Code 19)
>
> Click Troubleshoot to start the troubleshooter for this device.
>
> Of course Troubleshooting never works and I can't seem to locate an
> updated driver.
>
>
>
> In System Information I get the following message: Failure using the
> VxD Loader.
>
> I'm really at my wits end here. BIOS recognizes both drives and
> indicates no problem with them. Windows indicates it has inomplete or
> damaged registry values.
>
> I've tried re-installing Windows XP with the 6 boot up 3.5" floppy
> disks that are supposed to give access to your CD Roms. This hasn't
> worked either.
>
> Any ideas?
>
>
> If you respond to me via e-mail, please address your message as CD
> Rom Fix. Anything else that says Microsoft is quickly deleted due to
> all the floating viruses using Microsofts name.


1) Log on with Administrative Privileges

2) Open the Registry Editor:
a) Go to Start then select Run.
b) Type regedit and click OK.

3) Backup you registry by:
a) Highlight My Computer by clicking on it once.
b) Click File (Windows XP) or Registry (Windows 2000), then Export
Registry File.
c) Select export range All; to ensure your entire registry is backed up
completely.
d) Select where you would like to save this backup, name the File, and
Click on the SAVE button.

4) Remove the Upperfilters and Lowerfilters values:
a) Go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\
{4D36E965-E325-11CE-BFC1-08002BE10318}
b) Highlight this key by left clicking on it once.
c) On the right hand side delete the values Upperfilters and Lowerfilters.

5) Restart your computer.



Or try this:

http://www.dougknox.com/

Select 'Windows Utilities' and scroll down to 'Restore CD/DVD drives to
Windows Explorer.'
Perhaps his utility will do the trick. =)

--
<- Shenan ->
--
!