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CDRW/DVD drive issues

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  • CD-Rom
  • DVD Drives
  • Windows XP
Last response: in Windows XP
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April 11, 2004 12:31:05 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I'm running Windows XP home edition, and have a TEAC DW-224E combination CDRW/DVD drive. When trying to burn a CD it stopped working, and now will read DVDs but cannot read any form of CD, CDR or CDRW. I've tried uninstalling and reinstalling the drivers, and it's already set to DMA rather than PIO. Any suggestions?

More about : cdrw dvd drive issues

Anonymous
April 11, 2004 6:52:08 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Kate wrote:
> I'm running Windows XP home edition, and have a TEAC DW-224E
> combination CDRW/DVD drive. When trying to burn a CD it stopped
> working, and now will read DVDs but cannot read any form of CD, CDR
> or CDRW. I've tried uninstalling and reinstalling the drivers, and
> it's already set to DMA rather than PIO. Any suggestions?

1) Log on with Administrative Privileges

2) Open the Registry Editor:
a) Go to Start then select Run.
b) Type regedit and click OK.

3) Backup you registry by:
a) Highlight My Computer by clicking on it once.
b) Click File (Windows XP) or Registry (Windows 2000), then Export
Registry File.
c) Select export range All; to ensure your entire registry is backed up
completely.
d) Select where you would like to save this backup, name the File, and
Click on the SAVE button.

4) Remove the Upperfilters and Lowerfilters values:
a) Go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\
{4D36E965-E325-11CE-BFC1-08002BE10318}
b) Highlight this key by left clicking on it once.
c) On the right hand side delete the values Upperfilters and Lowerfilters.

5) Restart your computer.



Or try this:

http://www.dougknox.com/

Select 'Windows Utilities' and scroll down to 'Restore CD/DVD drives to
Windows Explorer.'
Perhaps his utility will do the trick. =)

--
<- Shenan ->
--
April 11, 2004 6:52:09 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Nope, still not working. The CD spins in the drive for a while but it can't seem to read it or even register that there's a CD in there. DVDs will work fine, though. Thanks anyway Shenan.

Kate
Related resources
Anonymous
April 24, 2004 7:32:06 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

On Sat, 10 Apr 2004 20:31:05 -0700, "Kate"
<anonymous@discussions.microsoft.com> wrote:

>I'm running Windows XP home edition, and have a TEAC DW-224E combination CDRW/DVD drive. When trying to burn a CD it stopped working, and now will read DVDs but cannot read any form of CD, CDR or CDRW. I've tried uninstalling and reinstalling the drivers, and it's already set to DMA rather than PIO. Any suggestions?

Are you using any third party Burner software?

Peter Hutchison
Windows FAQ
http://www.pcguru.plus.com/
April 25, 2004 3:06:03 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Roxio Easy CD Creator 5
Anonymous
May 5, 2004 4:36:04 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Hi,
I just had a problem I could not solve on my own.
I asked for support from Microsoft and within less then 24 hours they e-mailed a procedure which
solved my problem (XP was not recognizing my cd writer).
To get the support go to START>CONTROL PANEL>HELP AND SUPPORT CENTRE>
GET SUPPORT>GET HELP FROM MICROSOFT
You will have to get .net passport to get this help. Prompts will direct you.
Best of luck, Adam
Anonymous
May 5, 2004 6:41:05 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

AdamW wrote:
> I just had a problem I could not solve on my own.
> I asked for support from Microsoft and within less then 24 hours they
> e-mailed a procedure which solved my problem (XP was not recognizing
> my cd writer).
> To get the support go to START>CONTROL PANEL>HELP AND SUPPORT CENTRE>
> GET SUPPORT>GET HELP FROM MICROSOFT
> You will have to get .net passport to get this help. Prompts will
> direct you.

AdamW,

How about sharing the problem and solution you were given instead of JUST
touting how you solved the issue. My bet is that your issue must have
centered around the CD/DVD issues people have seen and solved in the past on
these newsgroups through various methods - what was the method sent to you
by Microsoft?

--
<- Shenan ->
--
Anonymous
May 5, 2004 6:41:06 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Shenan, excellent point,
Here are two takes on the same procedure

I found this procedure in one of the answers to a question
What to do if CD Writer is not recognized by Windows XP?

When you loaded XP, Easy CD Creator (or likeness) was on
the system?
The BIOS sees the drive fine?
It is not present in device manager?
If you load a new driver, you cannot?
If you load new software, no difference?
Yes to these means Filters.
First, uninstall any burning software on the system.
Reboot as required.

Go to start
run
type regedit, then OK, to open the registry editor

Expand HKEY_LOCAL_MACHINE
Expand SYSTEM
Expand CurrentControlSet
Expand Control
Expand Class
Find and highlight: {4D36E965-E325-11CE-BFC1-08002BE10318}
Right click on it, go to export.
Save it on the desktop, with back as the file name (in
case this does not work)
Save it.
With the {4D36E965-E325-11CE-BFC1-08002BE10318}key still
blue on the left, look on the right for an entry for
Upper Filters
Delete the Upper Filters
Look for Lower Filters as well.
Delete that too.
Close the Registry Editor, and restart the machine.
See if Explorer finds your drives.

Procedure to use in case CD writer is not recognized by Windows XP home edition.

Print this page.

1. Click on Start Menu and then click on Run.
In run window type "regedit" (without the quotes)
and then click OK.

2. In the Registy editor navigate to the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

3. In this key you will see UpperFilters and/or LowerFilters. Right click on them and select
Delete and then click OK.

4. Quit Registry Editor.

5. After removing the UpperFilters and LowerFilters
right click on the My Computer icon on your desktop and select Manage.

6. In the Computer Management Window click on the Device Manager.

7. Click the Plus on CD/DVD ROM.
In here you will see entries for the CD/DVD ROM drive(s) that you have.

8. Right click on your Creative CD-RW 4224 and select uninstall.

9 At the top of the Device Manager you will see your computer name.
Right click on your computer name and select "Scan for Hardware Changes".
This will reinstall your CD-RW drive

10. Check if your CD-RW works fine.
Anonymous
May 5, 2004 8:44:23 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

AdamW wrote:
> Shenan, excellent point,
> Here are two takes on the same procedure
>
> I found this procedure in one of the answers to a question
> What to do if CD Writer is not recognized by Windows XP?
>
> When you loaded XP, Easy CD Creator (or likeness) was on
> the system?
> The BIOS sees the drive fine?
> It is not present in device manager?
> If you load a new driver, you cannot?
> If you load new software, no difference?
> Yes to these means Filters.
> First, uninstall any burning software on the system.
> Reboot as required.
>
> Go to start
> run
> type regedit, then OK, to open the registry editor
>
> Expand HKEY_LOCAL_MACHINE
> Expand SYSTEM
> Expand CurrentControlSet
> Expand Control
> Expand Class
> Find and highlight: {4D36E965-E325-11CE-BFC1-08002BE10318}
> Right click on it, go to export.
> Save it on the desktop, with back as the file name (in
> case this does not work)
> Save it.
> With the {4D36E965-E325-11CE-BFC1-08002BE10318}key still
> blue on the left, look on the right for an entry for
> Upper Filters
> Delete the Upper Filters
> Look for Lower Filters as well.
> Delete that too.
> Close the Registry Editor, and restart the machine.
> See if Explorer finds your drives.
>
> Procedure to use in case CD writer is not recognized by Windows XP
> home edition.
>
> Print this page.
>
> 1. Click on Start Menu and then click on Run.
> In run window type "regedit" (without the quotes)
> and then click OK.
>
> 2. In the Registy editor navigate to the following registry key:
>
>
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE
-BFC1-08002BE10318}
>
> 3. In this key you will see UpperFilters and/or LowerFilters. Right
> click on them and select Delete and then click OK.
>
> 4. Quit Registry Editor.
>
> 5. After removing the UpperFilters and LowerFilters
> right click on the My Computer icon on your desktop and select
> Manage.
>
> 6. In the Computer Management Window click on the Device Manager.
>
> 7. Click the Plus on CD/DVD ROM.
> In here you will see entries for the CD/DVD ROM drive(s) that you
> have.
>
> 8. Right click on your Creative CD-RW 4224 and select uninstall.
>
> 9 At the top of the Device Manager you will see your computer name.
> Right click on your computer name and select "Scan for Hardware
> Changes".
> This will reinstall your CD-RW drive
>
> 10. Check if your CD-RW works fine.


Ah - Okay - yes - I have suggested that many times on this newsgroup. It is
excellent advice!

Thanks for posting it here - hopefully someone doing a search will find both
your Microsoft contact advice as well as this method to fix the CD/DVD
issues if needed!

--
<- Shenan ->
--
!