- Dec 22, 2005
- 2
- 0
- 18,510
It's been well over two months now since one of two MSI 6600gt's that I have, burned out it's fan. I called and explained the situation to the RMA dept and then was transferred to tech support where I was offered a replacement heatsink/fan free of charge. I wasn't exactly thrilled about the offer, but since the other vid card did exactly the same thing a few months before and I replaced that one out of my own pocket because of a LAN party I was attending the next day and the card was fine after that, I figured it was a safe bet that it would solve the problem. WRONG! After waiting four days for shipping from Cal, the card did not function, guess the chip was shot from the heat.
RMA#1:Four days out at my expense, about a week and a half of turnaround (it sat for six days at ready-to-ship status!),and four days back. Result: DOA
Immediate e-mail to thier RMA dept first thing in the AM, long before these people show up for work, goes unanswered.
Now it's time for a phone call again...its nice to have to pay long distance charges to get warranty support... I play a little phone tag with a fellow named Henry, he's supposedly the Tech Support lead guy. We have a conversation concerning the situation and he agrees to pay for second-day air out, one day turnaround, and second-day back. Great, I can still forgive at this point. Next day I open the e-mail that contains my UPS call tag and find out that it's for ground service, sweet! I'm back on the phone to MSI's RMA dept and ask for the dept head, "Speaking" i'm told. I explain the conversation with "Henry" and am told that he cant do anything, that I need to speak with Henry. At this point it would be a good idea if Henry found a place to hide. I finally speak with this guy and it becomes fairly heated because he more or less tries to renig on the agreement. I give up after a lengthy explanation concerning how my money should be equally valued as much as the vendor spending thousands, buying in bulk.
Next day I find a second-day call tag in my in-box, finally something goes right. But should I have to plead with someone to get a fair shake?
RMA#2 Same day turnaround? Yea, right....
12/13/2005 - Your RMA request has been approved.
12/19/2005 - Your RMA package(s) have arrived and are currently in receiving process.
Today is the 21st. Second-day back? Doubful, I'm at thier mercy at this point. I just want a functioning unit back in my machine so I can have my SLI back, thats all, not too much to ask I think.
Actually I think they owe me something for all of this trouble, dont you?
Lesson learned, I'm done with MSI permanently. I'm gonna consider Abit and BFG for any future upgrades. Any thoughts on this?
Thanks for letting me rant.
RMA#1:Four days out at my expense, about a week and a half of turnaround (it sat for six days at ready-to-ship status!),and four days back. Result: DOA
Immediate e-mail to thier RMA dept first thing in the AM, long before these people show up for work, goes unanswered.
Now it's time for a phone call again...its nice to have to pay long distance charges to get warranty support... I play a little phone tag with a fellow named Henry, he's supposedly the Tech Support lead guy. We have a conversation concerning the situation and he agrees to pay for second-day air out, one day turnaround, and second-day back. Great, I can still forgive at this point. Next day I open the e-mail that contains my UPS call tag and find out that it's for ground service, sweet! I'm back on the phone to MSI's RMA dept and ask for the dept head, "Speaking" i'm told. I explain the conversation with "Henry" and am told that he cant do anything, that I need to speak with Henry. At this point it would be a good idea if Henry found a place to hide. I finally speak with this guy and it becomes fairly heated because he more or less tries to renig on the agreement. I give up after a lengthy explanation concerning how my money should be equally valued as much as the vendor spending thousands, buying in bulk.
Next day I find a second-day call tag in my in-box, finally something goes right. But should I have to plead with someone to get a fair shake?
RMA#2 Same day turnaround? Yea, right....
12/13/2005 - Your RMA request has been approved.
12/19/2005 - Your RMA package(s) have arrived and are currently in receiving process.
Today is the 21st. Second-day back? Doubful, I'm at thier mercy at this point. I just want a functioning unit back in my machine so I can have my SLI back, thats all, not too much to ask I think.
Actually I think they owe me something for all of this trouble, dont you?
Lesson learned, I'm done with MSI permanently. I'm gonna consider Abit and BFG for any future upgrades. Any thoughts on this?
Thanks for letting me rant.
Facebook
Twitter
Instagram