Asus Technical Support

Archived from groups: alt.comp.periphs.mainboard.asus (More info?)

In article <kka870hf9c4ek4o5jg98mea5g48458ipn2@4ax.com>, Don
<ikiru@nowhere.org> wrote:

> Anybody know of a better way to get through to Asus. They want you to
> go to helpdesk.asus.com to start things off but I can't get through to
> that site. And I've tried at many different times of the day and
> night. What lousy support. Any advice on getting help from them?

Works for me, on the first try:

http://Helpdesk.asus.com/logon.asp?URL=/Default.asp

But, if I do some lookups...

DNS(Helpdesk.asus.com) --> 67.104.19.110
DNS(67.104.19.110) --> 67.104.19.110.ptr.us.xo.net

My attempts to use the IP address to access the site fail. So
http://67.104.19.110/logon.asp?URL=/Default.asp or
http://67.104.19.110.ptr.us.xo.net [...] efault.asp

don't work. Maybe if the platform your browser is on, is doing
reverse lookup to verify the node it is connecting to,
that is failing ?

Paul

Archived from groups: alt.comp.periphs.mainboard.asus (More info?)

Don wrote:
> Anybody know of a better way to get through to Asus. They want you to
> go to helpdesk.asus.com to start things off but I can't get through to
> that site. And I've tried at many different times of the day and
> night. What lousy support. Any advice on getting help from them?

They make great mobos, but I think it is universally accepted that getting
after sales support (other than replacements or new BIOS') is pretty much a
no no. You can normally get good quality advice in this newsgroup, but there
is also a good forum at;

http://www.abxzone.com/forums/foru [...] forumid=41

Regards

Martin


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Archived from groups: alt.comp.periphs.mainboard.asus (More info?)

> It seems that it's pretty tricky - most people don;t bother.
>
> Ask any questions here (with full details of system and what you've tried
> and any recent changes)
>
> Or seek a refund/replacement from your supplier.
>
> That should cover ~98% of problems.
>
> Ben


yea.. It's generally not worth it. If there is a fault then they are
required to give full denial of it. If there isnt a fault then they will
give full denial. And on top of it all nearly every service department out
there now will start off with treating you like your a 5 year old, and after
months of going back and forth they then come to the conclusion that it's
not a normal "user" error and you should send the board back.

I emailed Linksys to tell them of a horrid error in their tech Documents

For a firmware update the webpage says "download this zip file and follow
the supplied instructions"
the zip file contains

something.BIN
update.Txt
update.Doc

the Txt/Doc files are both install instructions
They tell you to Flash the supplied RMT file to your routers bios.
The router ask for a .RS file..


Linksys did reply to me however (god bless them)
They can probably tell me how to fix the problem if I supply them with my
product and serial #

Archived from groups: alt.comp.periphs.mainboard.asus (More info?)

Getting an RMA is MUCH easier than getting quality technical support
advice that might just avoide the need for an unnecessary RMA.


oknups wrote:

> Don wrote:
>
>> Anybody know of a better way to get through to Asus. They want you to
>> go to helpdesk.asus.com to start things off but I can't get through to
>> that site. And I've tried at many different times of the day and
>> night. What lousy support. Any advice on getting help from them?
>
>
> Try this email, I got an rma the next day with it.
> USA E-Mail: tsd@asus.com