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Dead keyboard fixed with system restore. Now CD/DVD device..

Last response: in Windows XP
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April 27, 2004 4:41:05 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Recently, my keyboard stopped working. It plugs into a keyboard port (as opposed to a USB.) The various lights on the keyboard flash when I first boot the computer but none of the keyboard keys work. After going through the steps suggested on the (thankfully mouse-accessible) troubleshooting help screens on my computer, I gave up and restored the system from several days prior. Now my keyboard works but my CD/DVD doesn't (actually it doesn't even exist according to device manager.) The system backup log showed no entries that would indicate a cause of this problem. We have installed some of the automatic windows updates but not for aome time prior to the problem statring. I have since tried a restore from even further back in order to resuscitate my CD/DVD device but with no luck.

I would really appreciate any suggestions as to the cause of these failures.
Thanks...Joe
April 27, 2004 6:19:41 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Boot into Safe Mode, open Device Manager and delete any and all CD/DVD
devices you find. Reboot and see if Windows can now re-detect them.

"joeb" <anonymous@discussions.microsoft.com> wrote in message
news:7395FC67-0205-4F0F-A4AE-7B906F5F1E16@microsoft.com...
> Recently, my keyboard stopped working. It plugs into a keyboard port (as
opposed to a USB.) The various lights on the keyboard flash when I first
boot the computer but none of the keyboard keys work. After going through
the steps suggested on the (thankfully mouse-accessible) troubleshooting
help screens on my computer, I gave up and restored the system from several
days prior. Now my keyboard works but my CD/DVD doesn't (actually it doesn't
even exist according to device manager.) The system backup log showed no
entries that would indicate a cause of this problem. We have installed some
of the automatic windows updates but not for aome time prior to the problem
statring. I have since tried a restore from even further back in order to
resuscitate my CD/DVD device but with no luck.
>
> I would really appreciate any suggestions as to the cause of these
failures.
> Thanks...Joe
April 28, 2004 9:11:05 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Jerry,
Thanks for the reply. I did as you suggested. When I then rebooted in normal(?) mode, a small box popped up in the bottom right of the screen saying that new CD/DVD hardware had been detected. It must have identified and added the driver automatically because it was in the device manager when I opened it. Unfortunately, the computer still does not play any disks (i.e. audio, CD-Rom or DVD.)

I searched yesterday for some solutions and found one that mentioned a possible cause being the uninstalling of third party software that leaves some entries unchanged in the registry. I think this may be involved but I haven't been able to find this post again.

Any further help would be appreciated.
Thanks...Joe

----- Jerry wrote: -----

Boot into Safe Mode, open Device Manager and delete any and all CD/DVD
devices you find. Reboot and see if Windows can now re-detect them.

"joeb" <anonymous@discussions.microsoft.com> wrote in message
news:7395FC67-0205-4F0F-A4AE-7B906F5F1E16@microsoft.com...
> Recently, my keyboard stopped working. It plugs into a keyboard port (as
opposed to a USB.) The various lights on the keyboard flash when I first
boot the computer but none of the keyboard keys work. After going through
the steps suggested on the (thankfully mouse-accessible) troubleshooting
help screens on my computer, I gave up and restored the system from several
days prior. Now my keyboard works but my CD/DVD doesn't (actually it doesn't
even exist according to device manager.) The system backup log showed no
entries that would indicate a cause of this problem. We have installed some
of the automatic windows updates but not for aome time prior to the problem
statring. I have since tried a restore from even further back in order to
resuscitate my CD/DVD device but with no luck.
>> I would really appreciate any suggestions as to the cause of these
failures.
> Thanks...Joe
Related resources
Anonymous
April 28, 2004 5:04:06 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

If you think that's the reason...

Goto http://aumha.org/win5/a/xpcd.php#problems
See the second "problem" (read the caveats)
Run the provided registry patch

That should fix your problem (basically, a filter driver is missing or
non-operational, the registry patch will delete the filter drivers
references for your cdrom(s))


Basically, the reg file from above carries out the steps displayed at this
website


CD-ROM Drive or DVD-ROM Drive Missing After You Install Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;320553

CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19,
or Code 39 After You Remove Easy CD Creator in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060


(It'll fix code 41 errors too as per the contents of the last kb article)




--
Jason Tsang - Microsoft MVP

Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx

"joeb" <anonymous@discussions.microsoft.com> wrote in message
news:40CD2700-DE71-4B1D-B637-B732E2847A2E@microsoft.com...
> Jerry,
> Thanks for the reply. I did as you suggested. When I then rebooted in
normal(?) mode, a small box popped up in the bottom right of the screen
saying that new CD/DVD hardware had been detected. It must have identified
and added the driver automatically because it was in the device manager when
I opened it. Unfortunately, the computer still does not play any disks (i.e.
audio, CD-Rom or DVD.)
>
> I searched yesterday for some solutions and found one that mentioned a
possible cause being the uninstalling of third party software that leaves
some entries unchanged in the registry. I think this may be involved but I
haven't been able to find this post again.
>
> Any further help would be appreciated.
> Thanks...Joe
>
> ----- Jerry wrote: -----
>
> Boot into Safe Mode, open Device Manager and delete any and all
CD/DVD
> devices you find. Reboot and see if Windows can now re-detect them.
>
> "joeb" <anonymous@discussions.microsoft.com> wrote in message
> news:7395FC67-0205-4F0F-A4AE-7B906F5F1E16@microsoft.com...
> > Recently, my keyboard stopped working. It plugs into a keyboard
port (as
> opposed to a USB.) The various lights on the keyboard flash when I
first
> boot the computer but none of the keyboard keys work. After going
through
> the steps suggested on the (thankfully mouse-accessible)
troubleshooting
> help screens on my computer, I gave up and restored the system from
several
> days prior. Now my keyboard works but my CD/DVD doesn't (actually it
doesn't
> even exist according to device manager.) The system backup log showed
no
> entries that would indicate a cause of this problem. We have
installed some
> of the automatic windows updates but not for aome time prior to the
problem
> statring. I have since tried a restore from even further back in
order to
> resuscitate my CD/DVD device but with no luck.
> >> I would really appreciate any suggestions as to the cause of these
> failures.
> > Thanks...Joe
>
>
>
May 5, 2004 2:51:04 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Jason,

Thanks for the reply. This IS the link I had seen before. I found it, downloaded the patch and tried again without success to use the various disks. I called a local computer shop and took it in to get the drive replaced. It may not have been necessary but I was running out of time and solutions.

Thanks again for your help.
....Joe
!