Strange printer problem

Archived from groups: comp.periphs.printers (More info?)

Did you miss out on Step 4? If so, all you've accomplished is reinstalling
the corrupted drivers..
http://www.coribright.com/Windows/Article%20One.htm

--
Cari (MS-MVP Windows Client - Printing, Imaging & Hardware)
www.coribright.com

"Sam Halso" <seh@ysto98.com> wrote in message
news:mNqdnf-4z6AFU-fdRVn-ig@giganews.com...
> I am helping a user over the phone who is trying to print to an HP 960
> printer. He is using it on a laptop with Windows XP. He's never had
> problems with it before yesterday.
>
> But now, every print job fails to print on the bottom half of the last
> page, no matter how many total pages it is. And when I have him check
> Printers & Faxes afterward, it indicates that the print job went through,
> and none are pending. However, when he shuts down the laptop, the 960
> starts printing the the document again, and this time the last page prints
> successfully.
>
> Reinstalling the printer driver makes no difference. He does not have
> access to any other printers or any other computers. Now I have to decide
> whether to have him replace the laptop, or to replace the printer.
>
> On the basis of the above-descrived issue, which of the two components is
> most likely at fault? TIA!