CD-ROM / DVD / CD-RW not reading data on disks

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I apologise for posting this problem again, but surely someone should be able to bring me closer to the answer. Please!

Thanks
Nico Smith

Both my Samsung CD-RW and my Sony DVD Drives worked perfectly for a while after I first installed Win XP (first without S/P 1). Then suddenly both mysteriously developed the following quirk:

If I boot up normally, with no media present in the drives, both the CD-RW and the DVD Drive refuse to read the data on any CD (music or data). XP does see the drives, as they are indicated in Explorer as a CD-RW and DVD drive respectively. However, the moment I put a CD in either one, the designation in Explorer changes to "CD Drive" instead of CD-RW or DVD Drive, and they refuse to read any data. They would now refuse to auto play also. When I click on either one in explorer, they do not spin up at all, and no data is displayed. If Nero is opened, the CD-RW sees the CD as empty, as it requests whether or not the user wishes to save data to it. (Both are set to auto play in My Computer and the designation in the registry (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdrom) is set to (1).

If, I boot up to SAFE MODE however, both would read any CD. Obviously music CD's then don't play, as the correct sound card driver has not been loaded.

If I place CD's in the drives FIRST, and then boot up, both read data on the CD's as normal. They also continue as normal when I swap CD's, no problem.

Obviously this is a very perplexing and frustrating problem, and I found it very difficult to isolate either the cause of this problem or the fix. Although there are scores of users with related problems, as can be found on this forum, none of the proposed solutions that I came across worked. I found many identical responses to this problem from Rich Barry. He actually seems to be physically connected to his PC, just monotonously pasting the same answer over and over. I did uninstall the drivers and allowed XP to detect the drives again after rebooting, but it makes no difference however. Rich would leave us all much richer if he would rather refrain from posting this solution.

So I took a day off from work and decided to format partition 1 and reinstall Windows and all my software systematically for the FOURTH time in an attempt to try and isolate the cause of this problem.

After formatting and reinstalling XP (S/P1 this time), I rebooted and tested both drives. They both worked perfectly. I then started installing all required drivers one by one, after each installation rebooting and testing the drives. Everything still fine. Then I installed Nero Burn 6.0 before any other software, because I reasoned that it might possibly interfere with Windows. However, still no problem. Then I installed all other software, after each installation rebooting and testing (took me all day!) Still no problem. Then I installed a UFDS utility that is used to split my 128 Mb USB 2, SAHARA flash drive into a private and public partition. Again I tested, still no problem.

Then I found the cause! I disconnected the flash drive and booted up. THE PROBLEM REAPPEARED. I've now tested this several times. If I connect the flash drive BEFORE I boot up, both the CD-RW and DVD drives read the inserted media fine. If I boot up without connecting the flash drive first, they do not read the media at all after a CD is inserted.

NOTE 1:
If I insert CD's in the drives BEFORE booting up, but not the flash drive, the drives also read the CD's fine.

NOTE 2:
I have two flash drives - an older 16MB USB 1 drive and a 128 MB USB 2 drive. If I connect the USB 1 drive before booting up, it makes no difference, the problem is still in evidence. It is only when I connect the USB 2 drive before booting up or place CD's in the trays before booting up that the CD's work properly.

Now I believe I am a step closer to the problems of probably most people with related CD problems on this forum. However, I still do not have the final fix, just a 16th century getting around the problem solution. Most probably this has to do with the way in which XP allocates drive letters to the different drives, I don't know, but since I am just an average user, not an expert, it would take me some more time off from work to figure this out.

I would now really appreciate it if Microsoft would apply their minds to this problem and come up with a solution. I've read a reply on this forum from presumably a Microsoft engineer (so assumed because he responds very regularly, and seemingly with authority, to queries on this forum) wherein he came across quite patronizing and sarcastic in his response to a frustrated user. I my opinion he (they) (Microsoft) should maybe maintain a lower profile on this matter, and rather be sympathetic towards people who did pay (in my opinion) an exorbitant price for an operating system that is not working properly. (This problem does not occur in Win 98 as far as I'm aware).

If someone could please propose a solution to this matter, other than suggesting that I should uninstall the drivers and allow XP to detect the drives again after rebooting, I would really appreciate it.
1 answer Last reply
More about reading data disks
  1. Archived from groups: microsoft.public.windowsxp.hardware (More info?)

    I know how you feel, my new dvd/cd drive works fine, but my original cd/dvd
    combo drive has the same issues> autoplay not working, won't read cd's/dvd's
    untill reboot etc. etc.. I think xp is overwhelmed by all the different
    brands of cd/dvd drives, each problem becomes too unique to sort out, easy
    for some, not so for others. sorry for not being of much help.......sk810 4
    s8tan

    "Nico Smith" <nicosmith@softhome.net> wrote in message
    news:A7754F6F-6F74-4C55-A2AF-DDFE3E857CAD@microsoft.com...
    > I apologise for posting this problem again, but surely someone should be
    able to bring me closer to the answer. Please!
    >
    > Thanks
    > Nico Smith
    >
    > Both my Samsung CD-RW and my Sony DVD Drives worked perfectly for a while
    after I first installed Win XP (first without S/P 1). Then suddenly both
    mysteriously developed the following quirk:
    >
    > If I boot up normally, with no media present in the drives, both the CD-RW
    and the DVD Drive refuse to read the data on any CD (music or data). XP does
    see the drives, as they are indicated in Explorer as a CD-RW and DVD drive
    respectively. However, the moment I put a CD in either one, the designation
    in Explorer changes to "CD Drive" instead of CD-RW or DVD Drive, and they
    refuse to read any data. They would now refuse to auto play also. When I
    click on either one in explorer, they do not spin up at all, and no data is
    displayed. If Nero is opened, the CD-RW sees the CD as empty, as it requests
    whether or not the user wishes to save data to it. (Both are set to auto
    play in My Computer and the designation in the registry
    (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdrom) is set to (1).
    >
    > If, I boot up to SAFE MODE however, both would read any CD. Obviously
    music CD's then don't play, as the correct sound card driver has not been
    loaded.
    >
    > If I place CD's in the drives FIRST, and then boot up, both read data on
    the CD's as normal. They also continue as normal when I swap CD's, no
    problem.
    >
    > Obviously this is a very perplexing and frustrating problem, and I found
    it very difficult to isolate either the cause of this problem or the fix.
    Although there are scores of users with related problems, as can be found on
    this forum, none of the proposed solutions that I came across worked. I
    found many identical responses to this problem from Rich Barry. He actually
    seems to be physically connected to his PC, just monotonously pasting the
    same answer over and over. I did uninstall the drivers and allowed XP to
    detect the drives again after rebooting, but it makes no difference however.
    Rich would leave us all much richer if he would rather refrain from posting
    this solution.
    >
    > So I took a day off from work and decided to format partition 1 and
    reinstall Windows and all my software systematically for the FOURTH time in
    an attempt to try and isolate the cause of this problem.
    >
    > After formatting and reinstalling XP (S/P1 this time), I rebooted and
    tested both drives. They both worked perfectly. I then started installing
    all required drivers one by one, after each installation rebooting and
    testing the drives. Everything still fine. Then I installed Nero Burn 6.0
    before any other software, because I reasoned that it might possibly
    interfere with Windows. However, still no problem. Then I installed all
    other software, after each installation rebooting and testing (took me all
    day!) Still no problem. Then I installed a UFDS utility that is used to
    split my 128 Mb USB 2, SAHARA flash drive into a private and public
    partition. Again I tested, still no problem.
    >
    > Then I found the cause! I disconnected the flash drive and booted up. THE
    PROBLEM REAPPEARED. I've now tested this several times. If I connect the
    flash drive BEFORE I boot up, both the CD-RW and DVD drives read the
    inserted media fine. If I boot up without connecting the flash drive first,
    they do not read the media at all after a CD is inserted.
    >
    > NOTE 1:
    > If I insert CD's in the drives BEFORE booting up, but not the flash drive,
    the drives also read the CD's fine.
    >
    > NOTE 2:
    > I have two flash drives - an older 16MB USB 1 drive and a 128 MB USB 2
    drive. If I connect the USB 1 drive before booting up, it makes no
    difference, the problem is still in evidence. It is only when I connect the
    USB 2 drive before booting up or place CD's in the trays before booting up
    that the CD's work properly.
    >
    > Now I believe I am a step closer to the problems of probably most people
    with related CD problems on this forum. However, I still do not have the
    final fix, just a 16th century getting around the problem solution. Most
    probably this has to do with the way in which XP allocates drive letters to
    the different drives, I don't know, but since I am just an average user, not
    an expert, it would take me some more time off from work to figure this out.
    >
    > I would now really appreciate it if Microsoft would apply their minds to
    this problem and come up with a solution. I've read a reply on this forum
    from presumably a Microsoft engineer (so assumed because he responds very
    regularly, and seemingly with authority, to queries on this forum) wherein
    he came across quite patronizing and sarcastic in his response to a
    frustrated user. I my opinion he (they) (Microsoft) should maybe maintain a
    lower profile on this matter, and rather be sympathetic towards people who
    did pay (in my opinion) an exorbitant price for an operating system that is
    not working properly. (This problem does not occur in Win 98 as far as I'm
    aware).
    >
    > If someone could please propose a solution to this matter, other than
    suggesting that I should uninstall the drivers and allow XP to detect the
    drives again after rebooting, I would really appreciate it.
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