Epson RX500 Won't Print.

Hello -

Since installing Windows7 over vista last week, my EpsonStylus Photo RX500 will not work.
I followed someones advice on reinstalling it completely but that didn't work. I downloaded new drivers but when I run the printer software I get the following error message - "Epson does not recognize the OS. Epson PhotoStarter is not compatible with operating systems earlier than Windows 98...Installation was cancelled."
I have no idea why it would refer to an earlier version of windows??

I'm totally lost and need help,PLEASE?

Is there anyone out there who can send me a step-by-step on how to correct this?

babuu52@yahoo.com

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Just making sure: you downloaded drivers that said for "Vista" or "Windows 7"?

Have you attempted a manual install?

------------------------------ -Kevin
Desktop: Q9400(stock,lapped,SpinTechQ)/Intel DP43TF/VTEK 4850(512)/8GB DDR2 800Mhz/X-Fi Titanium Pro/Liteon BD-ROM/Velociraptor/Windows 7 Pro 64-bit
Laptop: Toshiba Satellite (M305)/T6400/4GB DDR2 800Mhz/Windows 7 RC 64-bit (for now)
Reply to buwish

Thank you for your reply.......I do appreciate it.

I contacted Epson by email. I became impatient so I sent them 4 different emails. I finally got a reply to each with one saying I needed to get a new printer because mine would never work on windows7...I didn't like hearing that so I thought I would try each reply I was sent.
The answer that worked was the most simple one telling me about the software "NOT" being compatible and to simply plug my printer back in and windows7 would do the rest....It did! That person was also right about the software because before receiving their reply I had tried to run it and it locked up my pc.

I do have another prob this with my laptop that I need help with. It happened after I went to a small town in Illinois back in May. While at their hotel I tried connecting but it didn't work. After coming home from that little trip, I've not been able to go online with it.... Before that I never had a problem with it here at home.....

Thanks

Message quoted 1 times

Reply to babuu52

babuu52 wrote :

Thank you for your reply.......I do appreciate it.

I contacted Epson by email. I became impatient so I sent them 4 different emails. I finally got a reply to each with one saying I needed to get a new printer because mine would never work on windows7...I didn't like hearing that so I thought I would try each reply I was sent.
The answer that worked was the most simple one telling me about the software "NOT" being compatible and to simply plug my printer back in and windows7 would do the rest....It did! That person was also right about the software because before receiving their reply I had tried to run it and it locked up my pc.

I do have another prob this with my laptop that I need help with. It happened after I went to a small town in Illinois back in May. While at their hotel I tried connecting but it didn't work. After coming home from that little trip, I've not been able to go online with it.... Before that I never had a problem with it here at home.....

Thanks

You actually got the Epson RX500 driver to install and print??? I have reinstalled windows 7, unplugged, plugged, this damn printer in a thousand times, still get an error saying that the driver install failed!!! It finds the driver, it just fails trying to install it... I've got an open issue with Epson, but they are basically saying "not our problem, call microsoft"... that's BS!!!

thanks
byron61942@wildblue.net

Message quoted 1 times

Reply to byron61942

byron61942 wrote :

You actually got the Epson RX500 driver to install and print??? I have reinstalled windows 7, unplugged, plugged, this damn printer in a thousand times, still get an error saying that the driver install failed!!! It finds the driver, it just fails trying to install it... I've got an open issue with Epson, but they are basically saying "not our problem, call microsoft"... that's BS!!!

thanks
byron61942@wildblue.net

Yes my Epson works like it use to....I know you've done this but here's exactly what I did......
I first had tried several ideas that friends had suggested about uninstalling and reinstalling drivers but nothing worked...I was about to give up. Then I decided Epson "should" help so I sent them a few emails complaining about my problem. A few days went by then I got 3 or 4 replies.
The first reply was the one that worked for me. The person told me that the Epson RX500 "software" was NOT compatible with windows7 and that all I needed to do was "plug my printer back in to my usb port" and windows7 would do the rest....[I can't remember if I waited to turn it on]....After plugging my printer back in to the usb port it found the drivers and said it had installed them correctly and that my printer was ready to use....So I turned it on and wa-la it's back to normal....
The person that gave me the above info was also correct that "THE EPSON RX500 SOFTWARE IS NOT COMPATIBLE WITH WINDOWS7." Before I knew that, I kept trying to run it and it would crash my pc big time.

Reply to babuu52

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