modem not working

[Guest]

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I downloaded about 4 to 5 hours worth of updates and
Service Packs from your web site today. Then when I tried
to go online my modem would not work (and made no dialing
sound) and I got the error message ":There was a hardware
failure in the modem (or other connecting device)." So I
restored my system (at System Restore) to before I began
the downloading and now the modem is OK. What should I do
now? Thanx.....
http://support.microsoft.com/default.aspx?scid=fh%3Ben-us%
3Bcntactms&LN=EN-US&x=5&y=17

 

[Guest]

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I am sure the more experienced in here will have a better suggestion, but.....

If you did the updates in large groups, try them one at a time. Recheck the modem after every update or at whatever interval you chose.

Wes

 

[Guest]

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

i presume during update that you downloaded an updated
driver for your modem,,if so then undo your last restore
to put back all the updates then go to device manager and
roll back the driver for your modem,,
>-----Original Message-----
>I downloaded about 4 to 5 hours worth of updates and
>Service Packs from your web site today. Then when I tried
>to go online my modem would not work (and made no dialing
>sound) and I got the error message ":There was a hardware
>failure in the modem (or other connecting device)." So I
>restored my system (at System Restore) to before I began
>the downloading and now the modem is OK. What should I do
>now? Thanx.....
>http://support.microsoft.com/default.aspx?scid=fh%3Ben-us%
>3Bcntactms&LN=EN-US&x=5&y=17
>.
>