Archived from groups: microsoft.public.windowsxp.hardware (
More info?)
There were no error messages when the software was loaded.
There are no exclamation marks in device manager
This is a dual drive a CD R/RW and DVD R/RW drive
I installed the drive--installed as Master on Secondary controller
I can read and write CD & CDRW disks without too much trouble--the software
will lockup once in awhile to where I cannot get out of it, but this does
not happen all the time.
I was not trying to copy protected material to the DVD--only my files from
my hard drive using the backup portion of the program--this is where the
program will lockup everytime before it completes the backup--when it is
trying to finalize the disk.
"namniaR" <anonymous@discussions.microsoft.com> wrote in message
news:EF42321A-A6B6-49CF-BE40-6E33DC7B3954@microsoft.com...
> Hmm, are we having fun yet?
>
> Seriously though - Where there any error messages when you loaded the
pinnacle software? If there is an option for "typical or custom install,"
pick typical.
>
> Is this a desktop PC or laptop?
>
> What is the model # of the DVD burner?
>
> Who installed the DVD burner? Does it appear correctly in the device
manager ( no yellow exclamation mark )?
>
> Can you read/play/burn CD data/music discs with the DVD burner?
>
> More thoughts later - gotta go.
>
> R
>
>
>
> ----- Lori Kuiper wrote: -----
>
> The tech support number listed on the documentation to install the
drive for
> any questions is I believe an I/O Magic number. I had to update the
> firmware for the drive which I could not do until I got an ID number
from
> I/O tech support which directed me to a Pinnacle website to update
the
> firmware on my drive. When I called the number I was directed to
Pinnacle
> support for the software--the one and only time that I got thru.
They then
> replaced the software & driver disk with the ver 7 product with a new
CD
> with ver 8--as I said, I still had trouble.
>
> I was using the NForce drivers at the time I loaded the software
drivers for
> the DVD--now I am using the Microsoft drivers and I am going to try
loading
> the software again and see what happens. I did post messages to
Pinnacle
> tech support on their web site to which I never received a reply.
>
> I may be mistaken, but I believe I did check the phone number for
tech
> support on the Pinnacle site and the phone number was the same as the
one on
> my documentation--so I guess the phone number could be for Pinnacle.
> "namniaR" <anonymous@discussions.microsoft.com> wrote in message
> news:786DBF42-08DD-4216-9269-FD15ABE2F2A5@microsoft.com...
> > Who's tech support are you calling - I/O Magic o Pinnacle?
> >> R
> >> ----- Lori Kuiper wrote: -----
> >> Thank you for the replies. The software came with the
burner, so I
> would
> > assume that it should be compatible with it. After I loaded
it
> previously,
> > it seemed to load a different driver that seemed to cause
allot of
> trouble
> > on my system. The virtual drive that it installed had region
2
> selected and
> > would not let me change it. When I tried to use the backup
option
> to
> > backup to DVD, it kept giving me a message that it could not
read
> some of
> > the files on my drive and locked up the software. The drive
> originally came
> > with Instant CD\DVD ver 7 which was too old to work so I
called tech
> support
> > and they sent me the CD for ver 8--but I still had the same
trouble
> when I
> > loaded it. I have since reformatted my drive and I am going
to try
> it again
> > since I cannot burn DVD's. It seems to me that the problem
has
> something to
> > do with Media Player 9.
> >> As far as tech support I have tried for a week to get in
touch with
> them
> > again. The number is long distance & I get put on hold for 20
> minutes &> then get cut off with a message that says that due to
high call
> volumes my
> > call cannot be answered and I need to call back. So far have
200
> minutes on
> > my phone card to tech support and have not reached them yet.
> > "namniaR" <anonymous@discussions.microsoft.com> wrote in
message
> > news:45F5EA23-8810-4F84-B3FE-153EBA15AC52@microsoft.com...
> >>> I would point your sights more at the Pinnacle knowledge base and
> tech
> > support. Neither the existance nor type of optical drive
should
> prevent
> > your Pinnacle software from loading correctly under WinXP.
From the
> > Pinnacle website it is a current product and runs under
"Windows® 98
> SE, ME,
> > 2000, XP"
> >>> Check out:
>
http://www.pinnaclesys.com/wwwmenu.asp?Langue_ID=7
> >>> Technical Specs:
> >
>
http://www.pinnaclesys.com/docloader_n.asp?templ=10&doclink=/WebVideo/instantcddvdversion8/English(UK)/doc/key_features.htm&Product_ID=1431&Langue_ID=7&loc=spec&division_id=
> >>> And for burner compatability (read the text regarding "the device
> name is
> > not every time the same name as the product name"):
> > http://www.pinnaclesys.com/docsupport1.asp?
> >>>
>
division_id=1&langue_id=7&product_id=1431&product_name=Instant%20CD/DVD%20ve
> > rsion%208&page_id=653
> >>> I use Pinnacle Studio 8 on WinXP with MSI MS-8340 CD-RW which I
> believe
> > Instant CD/DVD, to some degree, is part of. In my case
because I
> don't have
> > an DVD burner all radio buttons for DVD burner options are
faded and
> don't
> > respond. When you get the software loaded, if it is not
compatable
> with
> > your DVD RW, your buttons would likely be faded out too.
> >>> Please post the outcome so others can learn too.
> >>> R
> >>>>> ----- Lori Kuiper wrote: -----
> >>> I purchased an I/O Magic Dual CD/DVD RW drive. Everytime I
> have
> > tried to
> >> load Instant CD/DVD program so I can burn DVD's it seems to
> cause a
> > problem
> >> with XP Professional.
> >>> Is anyone successfully using this software without any
> problems? I
> > am
> >> hesitant to try reloading it again--it seems that the
software
> is
> > using
> >> drivers that are too old to work with Windows XP
> Professional?? I/O
> > Magic
> >> tech support keeps telling me that the software will work
> correctly
> > and is
> >> not too old.
> >>> Any feedback would be appreciated!
> >>>>
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