Archived from groups: microsoft.public.windowsxp.hardware (
More info?)
Thanks will print this and try it out. It does however confirm my
suggestion that they have ballsed up this side of XP royally. What's the
point of Plug and Play when you then have to follow it with diagnostics as
listed below?
JP
"A," <anonymous@discussions.microsoft.com> wrote in message
news:FD319E15-8C5C-4934-A883-0A8BACF42C6A@microsoft.com...
> Hi, I also had a problem I could not solve on my own.
> My cd writer was not recognized by XP home edition.
> I posted my problem on Windows XP Hardware newsgroup, got one reply, but I
didn't know
> how to implement the reply. In desperation I poked around my computer
> until I stumbled on Help and Support Centre. I asked for support and in
less then 24 hours
> they e-mailed a detailed step-by-step procedure, which solved my problem.
> Since my knowledge of computers is marginal, at best, it was important for
me that the
> procedure was very detailed and did not assume that I know anything about
computers.
>
> If you would like to get support to solve your problem, left click on:
> Start>Control Panel>Help and Support (on left panel)>>Get support (on
right panel)>Get help from (on left panel)>>Ask support professional for
help (on right panel), then answer a series of questions.
>
> Just in case you want to use the procedure that solved my problem,
> I'm including it here as a combination of two procedures, one from Help
Centre
> and one I found posted by Anonymous on Windows XP Hardware newsgroup.
> I made it a bit more user friendly but lengthy. Hope you don't mind. All
the best, Adam
>
> What to do if CD Writer is not recognized by Windows XP home edition?
>
> I suggest that you print the following procedure and work from paper copy.
>
> In case you don't know how to copy and print text,
> point cursor at top left of the text to print (When you loaded XP, etc),
> press and hold mouse's left button, drag the cursor to the right of the
screen
> and then to the bottom right of the text,
> release left button, right click anywhere on the text, point cursor at
word Copy
> and left click on it once.
> Open Notepad by left clicking on Start>All Programs>Accessories>Notepad.
> Point cursor at top left of the blank page and right click. Left click on
word Paste.
> Text should appear on the Notepad's blank page.
> To print left click on File (top left)>Print>Print button.
> This text fits on one page, but only if you print starting with the next
sentence.
>
> When you loaded XP, was cd burning software like Easy CD Creator loaded on
the computer?
> Was your CD writer listed in the BIOS? (BIOS is in white writing on
black background
> right after computer starts up and before Windows XP loads up)
> Is it absent from the Device Manager?
> To check left click on: Start>Control Panel>Administrative
Tools>Computer Management>
> Device Manager>Plus sign to the left of DVD/CD-ROM DRIVES.
> Minimize the Computer Management window, you will need it later.
> You are unable to load a new driver?
> Reloading cd burning software doesn't make any difference?
> Yes to all of the above means the culprits are the Upper/Lower Filters.
>
> 1. Uninstall any cd burning software from the system.
> Then reboot by left clicking on: START>TURN OFF COMPUTER>RESTART
>
> 2. Left click START>RUN, Type regedit , left click OK, to open the
Registry Editor.
> To expand each line, left click on + (plus sign) to the left of each of
the following:
> HKEY_LOCAL_MACHINE>SYSTEM>CURRENTCONTROLSET>CONTROL>CLASS.
> Find and highlight (left click) on the line:
{4D36E965-E325-11CE-BFC1-08002BE10318}
>
> 3. To save this file to the Desktop, in case this procedure does not work:
> Right click on {4D36E965-E325-11CE-BFC1-08002BE10318}, then left click
on EXPORT.
> Left click on {4D36E965-E325-11CE-BFC1-08002BE10318} in Export
Registry File
> to highlight it, this will place this line in File Name box, left
click on Save. Close Export Registry File.
>
> 4. With the {4D36E965-E325-11CE-BFC1-08002BE10318}key still
> blue on the left hand panel of Registry Editor,
> look on the right hand panel under Name for an entry for Upper
Filters. Delete Upper Filters.
> To delete, right click on Upper Filters, left click on Delete.
> If there is an entry for Lower Filters, delete them as well.
> Right click on Lower Filters, left click on Delete. Close the
Registry Editor.
>
> 5. To restart the machine left click on: START>TURN OFF COMPUTER>RESTART.
> To see if your cd writer is in Device Manager left click on the
minimized
> Comuter Management icon in bottom bar or left click on:
> Start>Control Panel>Administrative Tools>Computer
Management>>Device Manager>Plus sign to the left of DVD/CD-ROM DRIVES.
> Right click on your CD Writer and left click on Uninstall.
> Left click OK on Confirm Device Removal dialog box. This removes your
CD Writer from
> the computer, so software can do the procedure of locating newly
installed devices.
> Now right click on your computer's name at the top of the tree on
right hand panel
> of Computer Management window, to the right of an icon of a computer,
> left click on: Scan For Hardware Changes. This reinstalls your cd
writer on your computer.
>
> 6. Reinstall cd burning software, reboot and check that your cd writer
works OK.
>
>
> .
>
>
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