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Lost CD-ROM drive functionality . . !

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  • CD-Rom
  • Windows XP
Last response: in Windows XP
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Anonymous
May 13, 2004 12:04:53 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I'm running XP home with SP-1 installed. I've had all of
the critical updates installed as well . . .at least I've
had them installed.
I've had to revert to using the RESTORE function sevral
times to get my drive drivers back and working . . .Well
almost.

I had to RESTORE several times to the same point intime
due to the consistant loss of driver capability over a
very short period of time.

When I perform a RESTORE, the MS supplied updates are
lost and must be redownloaded. It seems that my AVG
supplied anti-virus software is also taken back to the
RESTORE point. Thus my system becomes suseptable to
viruses. Yes, I caught hold of SASSER during one of my
RESTORE exercizes. I used your sources to remove the
infection and updated my AVG software; but my two CD-ROM
drives are back off line.

I have no way to get them working from the DOS prompt as
my drive is set to NTFS and DOS is blind to that file
structure. How can I D\L the proper drivers directly from
MS and what drivers should I be looking for?

----------------------------------------------------------
Below is a summary of my efforts to get my two CD-ROM
drives back and running properly. I've used

LG CD-ROM-8320B Properties [APP Menu.]

Device status error message:

Windows cannot load the device driver for this hardware.
The driver may be corrupted or missing. (Code 39)

Click Troubleshoot to start the troubleshooter for this
device.
----------------------------------------------------------
-----
Driver File Details [APP menu] (drivers loaded for each
of two drives.)

C:WINDOWS\System32\DIVERS\cdrom.sys [MS
supplied driver ver. 5.1.2600.1106]
C:WINDOWS\System32\drivers\drvmcdb.sys [VERITAS
Software, Inc. ver. 3.21.05b]
C:WINDOWS\System32\DIVERS\imapi.sys [MS
supplied driver ver. 5.1.2600.1106 (xpsp1.020828-1920]
C:WINDOWS\System32\DIVERS\PxHelp20.sys [VERITAS
Software, Inc. ver. 2.02.27b]
C:WINDOWS\System32\DIVERS\redbook.sys [MS supplied
driver ver. 5.1.2600.1106 (xpsp1.020828-1920]
C:WINDOWS\System32\DIVERS\sscdbhk5.sys [VERITAS
Software, Inc. ver. [1.10.46a]
C:WINDOWS\System32\DIVERS\storprop.dll [MS supplied
driver ver. 5.1.2600.1106 (xpsp1.020828-1920]
----------------------------------------------------------
----------

Both CD-ROM drives have the same set of drivers. The
second drive is a CDR\RW drive by HP model number 9100.

More about : lost rom drive functionality

Anonymous
May 13, 2004 1:06:05 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I found that installing the 837272 hotfix would affect
functionality of the cd-rom via windows explorer. When
attempting to browse a CD via exploere, I would get
an "access failed" message, however, Nero burning rom
could read the session info and the drive appeared to spin
up properly. I also solved my problem by rolling back the
system, but then I worked my way back through all the
hotfixes that were installed after the successfull roll
back point and discovered that 837272 was the offending
fix. Since the automatic updater doesn't offer an easy way
to read the full details about each hotfix it is trying to
install, I didn't notice that 837272 wasn't fully tested
by SQA prior to release and was only intended to be a
conditional patch for those experiencing issues.

Hope this info helps someone else. I tore my hair out for
several days on this one.

Regards,
Dan

>-----Original Message-----
>I'm running XP home with SP-1 installed. I've had all of
>the critical updates installed as well . . .at least I've
>had them installed.
>I've had to revert to using the RESTORE function sevral
>times to get my drive drivers back and working . . .Well
>almost.
>
>I had to RESTORE several times to the same point intime
>due to the consistant loss of driver capability over a
>very short period of time.
>
>When I perform a RESTORE, the MS supplied updates are
>lost and must be redownloaded. It seems that my AVG
>supplied anti-virus software is also taken back to the
>RESTORE point. Thus my system becomes suseptable to
>viruses. Yes, I caught hold of SASSER during one of my
>RESTORE exercizes. I used your sources to remove the
>infection and updated my AVG software; but my two CD-ROM
>drives are back off line.
>
>I have no way to get them working from the DOS prompt as
>my drive is set to NTFS and DOS is blind to that file
>structure. How can I D\L the proper drivers directly from
>MS and what drivers should I be looking for?
>
>----------------------------------------------------------
>Below is a summary of my efforts to get my two CD-ROM
>drives back and running properly. I've used
>
>LG CD-ROM-8320B Properties [APP Menu.]
>
>Device status error message:
>
>Windows cannot load the device driver for this hardware.
>The driver may be corrupted or missing. (Code 39)
>
>Click Troubleshoot to start the troubleshooter for this
>device.
>----------------------------------------------------------
>-----
>Driver File Details [APP menu] (drivers loaded for each
>of two drives.)
>
>C:WINDOWS\System32\DIVERS\cdrom.sys [MS
>supplied driver ver. 5.1.2600.1106]
>C:WINDOWS\System32\drivers\drvmcdb.sys [VERITAS
>Software, Inc. ver. 3.21.05b]
>C:WINDOWS\System32\DIVERS\imapi.sys [MS
>supplied driver ver. 5.1.2600.1106 (xpsp1.020828-1920]
>C:WINDOWS\System32\DIVERS\PxHelp20.sys [VERITAS
>Software, Inc. ver. 2.02.27b]
>C:WINDOWS\System32\DIVERS\redbook.sys [MS supplied
>driver ver. 5.1.2600.1106 (xpsp1.020828-1920]
>C:WINDOWS\System32\DIVERS\sscdbhk5.sys [VERITAS
>Software, Inc. ver. [1.10.46a]
>C:WINDOWS\System32\DIVERS\storprop.dll [MS supplied
>driver ver. 5.1.2600.1106 (xpsp1.020828-1920]
>----------------------------------------------------------
>----------
>
>Both CD-ROM drives have the same set of drivers. The
>second drive is a CDR\RW drive by HP model number 9100.
>
>.
>
Anonymous
May 13, 2004 2:16:03 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Hi, I also had a problem I could not solve on my own.
My cd writer was not recognized by XP home edition.
I posted my problem on Windows XP Hardware newsgroup, got one reply, but I didn't know
how to implement the reply. In desperation I poked around my computer
until I stumbled on Help and Support Centre. I asked for support and in less then 24 hours
they e-mailed a detailed step-by-step procedure, which solved my problem.
Since my knowledge of computers is marginal, at best, it was important for me that the
procedure was very detailed and did not assume that I know anything about computers.

If you would like to get support to solve your problem, left click on:
Start>Control Panel>Help and Support (on left panel)>>Get support (on right panel)>Get help from (on left panel)>>Ask support professional for help (on right panel), then answer a series of questions.

Just in case you want to use the procedure that solved my problem,
I'm including it here as a combination of two procedures, one from Help Centre
and one I found posted by Anonymous on Windows XP Hardware newsgroup.
I made it a bit more user friendly but lengthy. Hope you don't mind. All the best, Adam

What to do if CD Writer is not recognized by Windows XP home edition?

I suggest that you print the following procedure and work from paper copy.

In case you don't know how to copy and print text,
point cursor at top left of the text to print (When you loaded XP, etc),
press and hold mouse's left button, drag the cursor to the right of the screen
and then to the bottom right of the text,
release left button, right click anywhere on the text, point cursor at word Copy
and left click on it once.
Open Notepad by left clicking on Start>All Programs>Accessories>Notepad.
Point cursor at top left of the blank page and right click. Left click on word Paste.
Text should appear on the Notepad's blank page.
To print left click on File (top left)>Print>Print button.
This text fits on one page, but only if you print starting with the next sentence.

When you loaded XP, was cd burning software like Easy CD Creator loaded on the computer?
Was your CD writer listed in the BIOS? (BIOS is in white writing on black background
right after computer starts up and before Windows XP loads up)
Is it absent from the Device Manager?
To check left click on: Start>Control Panel>Administrative Tools>Computer Management>
Device Manager>Plus sign to the left of DVD/CD-ROM DRIVES.
Minimize the Computer Management window, you will need it later.
You are unable to load a new driver?
Reloading cd burning software doesn't make any difference?
Yes to all of the above means the culprits are the Upper/Lower Filters.

1. Uninstall any cd burning software from the system.
Then reboot by left clicking on: START>TURN OFF COMPUTER>RESTART

2. Left click START>RUN, Type regedit , left click OK, to open the Registry Editor.
To expand each line, left click on + (plus sign) to the left of each of the following:
HKEY_LOCAL_MACHINE>SYSTEM>CURRENTCONTROLSET>CONTROL>CLASS.
Find and highlight (left click) on the line: {4D36E965-E325-11CE-BFC1-08002BE10318}

3. To save this file to the Desktop, in case this procedure does not work:
Right click on {4D36E965-E325-11CE-BFC1-08002BE10318}, then left click on EXPORT.
Left click on {4D36E965-E325-11CE-BFC1-08002BE10318} in Export Registry File
to highlight it, this will place this line in File Name box, left click on Save. Close Export Registry File.

4. With the {4D36E965-E325-11CE-BFC1-08002BE10318}key still
blue on the left hand panel of Registry Editor,
look on the right hand panel under Name for an entry for Upper Filters. Delete Upper Filters.
To delete, right click on Upper Filters, left click on Delete.
If there is an entry for Lower Filters, delete them as well.
Right click on Lower Filters, left click on Delete. Close the Registry Editor.

5. To restart the machine left click on: START>TURN OFF COMPUTER>RESTART.
To see if your cd writer is in Device Manager left click on the minimized
Comuter Management icon in bottom bar or left click on:
Start>Control Panel>Administrative Tools>Computer Management>>Device Manager>Plus sign to the left of DVD/CD-ROM DRIVES.
Right click on your CD Writer and left click on Uninstall.
Left click OK on Confirm Device Removal dialog box. This removes your CD Writer from
the computer, so software can do the procedure of locating newly installed devices.
Now right click on your computer's name at the top of the tree on right hand panel
of Computer Management window, to the right of an icon of a computer,
left click on: Scan For Hardware Changes. This reinstalls your cd writer on your computer.

6. Reinstall cd burning software, reboot and check that your cd writer works OK.
Anonymous
May 13, 2004 9:32:07 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Goto http://aumha.org/win5/a/xpcd.php#problems
See the second "problem" (read the caveats)
Run the provided registry patch

That should fix your problem (basically, a filter driver is missing or
non-operational, the registry patch will delete the filter drivers
references for your cdrom(s))


Basically, the reg file from above carries out the steps displayed at this
website


CD-ROM Drive or DVD-ROM Drive Missing After You Install Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;320553

CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19,
or Code 39 After You Remove Easy CD Creator in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060


(It'll fix code 41 errors too as per the contents of the last kb article)




--
Jason Tsang - Microsoft MVP

Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx

"Warren von Uffel" <anonymous@discussions.microsoft.com> wrote in message
news:cb6901c438fb$a523a560$a301280a@phx.gbl...
> I'm running XP home with SP-1 installed. I've had all of
> the critical updates installed as well . . .at least I've
> had them installed.
> I've had to revert to using the RESTORE function sevral
> times to get my drive drivers back and working . . .Well
> almost.
>
> I had to RESTORE several times to the same point intime
> due to the consistant loss of driver capability over a
> very short period of time.
>
> When I perform a RESTORE, the MS supplied updates are
> lost and must be redownloaded. It seems that my AVG
> supplied anti-virus software is also taken back to the
> RESTORE point. Thus my system becomes suseptable to
> viruses. Yes, I caught hold of SASSER during one of my
> RESTORE exercizes. I used your sources to remove the
> infection and updated my AVG software; but my two CD-ROM
> drives are back off line.
>
> I have no way to get them working from the DOS prompt as
> my drive is set to NTFS and DOS is blind to that file
> structure. How can I D\L the proper drivers directly from
> MS and what drivers should I be looking for?
>
> ----------------------------------------------------------
> Below is a summary of my efforts to get my two CD-ROM
> drives back and running properly. I've used
>
> LG CD-ROM-8320B Properties [APP Menu.]
>
> Device status error message:
>
> Windows cannot load the device driver for this hardware.
> The driver may be corrupted or missing. (Code 39)
>
> Click Troubleshoot to start the troubleshooter for this
> device.
> ----------------------------------------------------------
> -----
> Driver File Details [APP menu] (drivers loaded for each
> of two drives.)
>
> C:WINDOWS\System32\DIVERS\cdrom.sys [MS
> supplied driver ver. 5.1.2600.1106]
> C:WINDOWS\System32\drivers\drvmcdb.sys [VERITAS
> Software, Inc. ver. 3.21.05b]
> C:WINDOWS\System32\DIVERS\imapi.sys [MS
> supplied driver ver. 5.1.2600.1106 (xpsp1.020828-1920]
> C:WINDOWS\System32\DIVERS\PxHelp20.sys [VERITAS
> Software, Inc. ver. 2.02.27b]
> C:WINDOWS\System32\DIVERS\redbook.sys [MS supplied
> driver ver. 5.1.2600.1106 (xpsp1.020828-1920]
> C:WINDOWS\System32\DIVERS\sscdbhk5.sys [VERITAS
> Software, Inc. ver. [1.10.46a]
> C:WINDOWS\System32\DIVERS\storprop.dll [MS supplied
> driver ver. 5.1.2600.1106 (xpsp1.020828-1920]
> ----------------------------------------------------------
> ----------
>
> Both CD-ROM drives have the same set of drivers. The
> second drive is a CDR\RW drive by HP model number 9100.
>
!