Archived from groups: asus.support.english.mainboard,microsoft.public.windowsxp.hardware,nz.comp (More info?)

We have just acquired two new PCs fitted with the Asus A7V8X-MX SE
motherboard with integrated VIA/S3 Unichrome II KM400 graphics adaptor.

The computers were supplied with Windows XP Home edition preinstalled by
the OEM, which we upgraded by installing XP Pro over the top. During the
installation we were asked to provide the drivers for the graphics
adapter. The adapter installation from the CD supplied by ASUS failed,
and a separately downloaded set of drivers from ASUS's website also
failed to install. These installations used the setup installer included
with VIA's drivers.

We also tried the Add New Hardware wizard to install, this also failed
with a Code 10 could not start device error.

The user was logged into the local machine as Administrator with full
unrestricted access to the machine at the time.

It has been suggested that custom software installed by the OEM might
have blocked the installation. We have a separate site license for XP Pro
full edition and are going to try installing that before returning the
computers to the OEM for warrantied remedy.

Below are the results of the installation from the installer's own log
files as well as the setupapi log entries.

=========== S3SETUP LOG FILE - Started at 19:07:34 on 5-13-2004
===========
S3Setup v1.00.09-CL (1.01.16) on Win XP
bAllowReboot: TRUE
bSilentReboot: TRUE
bPromptReboot: TRUE
bPromptSilentReboot: FALSE
bDisableMenuAnim: TRUE
bDisableMenuShadow: TRUE
VendorID to find:1106
INF File Located at: X:\drivers\ASUS\A7v8x-mx se\via
km400\km400_window_035\W2K&XP\Viagfxk.inf
Found - ven:1106 dev:7205 ss_dev:8118 ss_ven:1043 rev:01 bus:01 devnum:00
func:00 (inVGA=1)
Enumerating Display class devices...
Display #0 has DevInst=00001AF8
Instance=PCI\VEN_1106&DEV_7205&SUBSYS_80ED1043&REV_01\4&1FEB96E4&0&000
8.
Display #1 has DevInst=00001B7C
Instance=PCI\VEN_1106&DEV_7205&SUBSYS_81181043&REV_01\4&1FEB96E4&0&000
8.
Found matching display.
No more displays.
Found
InstID=PCI\VEN_1106&DEV_7205&SUBSYS_81181043&REV_01\4&1FEB96E4&0&0008.
Found Mfg line: "VIA.Mfg".
Description="%viagfx.DeviceDesc0% = viagfx, PCI\VEN_1106&DEV_7205".
'DriverVer' is 6.14.10.0035, 'DriverDate' is 06/07/2003.
Calling UpdateDriver... with PCI\VEN_1106&DEV_7205&SUBSYS_81181043&REV_01
and INF path at X:\drivers\ASUS\A7v8x-mx se\via
km400\km400_window_035\W2K&XP\Viagfxk.inf
Started Timer window in background.
Doing copy logging.
Finished with copy logging.
UpdateDriver forced install
(PCI\VEN_1106&DEV_7205&SUBSYS_81181043&REV_01) failed->-536870389.
UpdateDriver failed, returned -536870389. Cannot install.
DestroyTimerWindow OK, but no timer dialog action occurred.
-> Setup was unable to complete the installation. Check the progress log
in your Windows directory for more details.

[2004/05/13 19:31:55 512.546 Driver Install]
#-019 Searching for hardware ID(s): *pnp0501
#-198 Command line processed: "C:\WINDOWS\system32\rundll32.exe"
shell32.dll,Control_RunDLL "C:\WINDOWS\System32\hdwwiz.cpl",Add Hardware
#I393 Modified INF cache "C:\WINDOWS\inf\INFCACHE.1".
#I022 Found "*PNP0501" in C:\WINDOWS\inf\msports.inf; Device:
"Communications Port"; Driver: "Communications Port"; Provider:
"Microsoft"; Mfg: "(Standard port types)"; Section name: "ComPort".
#I023 Actual install section: [ComPort.NT]. Rank: 0x00001000. Effective
driver date: 07/01/2001.
#I022 Found "*PNP0501" in C:\WINDOWS\inf\msports.inf; Device:
"Communications Port"; Driver: "Communications Port"; Provider:
"Microsoft"; Mfg: "(Standard port types)"; Section name: "ComPort".
#I023 Actual install section: [ComPort.NT]. Rank: 0x00000000. Effective
driver date: 07/01/2001.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [ComPort] in
"c:\windows\inf\msports.inf".
#I320 Class GUID of device remains: {4D36E978-E325-11CE-BFC1-
08002BE10318}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-166 Device install function: DIF_REGISTERDEVICE.
#I289 Removing device "ROOT\*PNP0501\1_0_17_0_0_0".
#I048 Device removed.
#W154 Class installer failed. Error 0xe0000202: An existing device was
found that is a duplicate of the device being manually installed.

[2004/05/13 19:32:10 512.582 Driver Install]
#-124 Doing copy-only install of "ROOT\DISPLAY\0000".
#-198 Command line processed: "C:\WINDOWS\system32\rundll32.exe"
shell32.dll,Control_RunDLL "C:\WINDOWS\System32\hdwwiz.cpl",Add Hardware
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [viagfx.Interfaces] from
"c:\windows\inf\oem1.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#I123 Doing full install of "ROOT\DISPLAY\0000".
#I163 Device not started: Device has problem: 0x0a: CM_PROB_FAILED_START.
#I121 Device install of "ROOT\DISPLAY\0000" finished successfully.

Archived from groups: asus.support.english.mainboard,microsoft.public.windowsxp.hardware,nz.comp (More info?)

Remove driver/device from control panel. Goto registry remove the hive
key for the device in the hklm/system/ccc/enum sub tree. Check
permission on the hive key to ensure you have permission to write, else
"ivalid data" errors etc. Reboot and let windows detect the device
again. Cancel, don't search for drivers, don''t install drivers. Run the
full installer for the video card from the cd. Reboot. Windows should
detect and install correct drivers.

TEX

Patrick Dunford wrote:

> We have just acquired two new PCs fitted with the Asus A7V8X-MX SE
> motherboard with integrated VIA/S3 Unichrome II KM400 graphics adaptor.
>
> The computers were supplied with Windows XP Home edition preinstalled by
> the OEM, which we upgraded by installing XP Pro over the top. During the
> installation we were asked to provide the drivers for the graphics
> adapter. The adapter installation from the CD supplied by ASUS failed,
> and a separately downloaded set of drivers from ASUS's website also
> failed to install. These installations used the setup installer included
> with VIA's drivers.
>
> We also tried the Add New Hardware wizard to install, this also failed
> with a Code 10 could not start device error.
>
> The user was logged into the local machine as Administrator with full
> unrestricted access to the machine at the time.
>
> It has been suggested that custom software installed by the OEM might
> have blocked the installation. We have a separate site license for XP Pro
> full edition and are going to try installing that before returning the
> computers to the OEM for warrantied remedy.
>
> Below are the results of the installation from the installer's own log
> files as well as the setupapi log entries.
>
> =========== S3SETUP LOG FILE - Started at 19:07:34 on 5-13-2004
> ===========
> S3Setup v1.00.09-CL (1.01.16) on Win XP
> bAllowReboot: TRUE
> bSilentReboot: TRUE
> bPromptReboot: TRUE
> bPromptSilentReboot: FALSE
> bDisableMenuAnim: TRUE
> bDisableMenuShadow: TRUE
> VendorID to find:1106
> INF File Located at: X:\drivers\ASUS\A7v8x-mx se\via
> km400\km400_window_035\W2K&XP\Viagfxk.inf
> Found - ven:1106 dev:7205 ss_dev:8118 ss_ven:1043 rev:01 bus:01 devnum:00
> func:00 (inVGA=1)
> Enumerating Display class devices...
> Display #0 has DevInst=00001AF8
> Instance=PCI\VEN_1106&DEV_7205&SUBSYS_80ED1043&REV_01\4&1FEB96E4&0&000
> 8.
> Display #1 has DevInst=00001B7C
> Instance=PCI\VEN_1106&DEV_7205&SUBSYS_81181043&REV_01\4&1FEB96E4&0&000
> 8.
> Found matching display.
> No more displays.
> Found
> InstID=PCI\VEN_1106&DEV_7205&SUBSYS_81181043&REV_01\4&1FEB96E4&0&0008.
> Found Mfg line: "VIA.Mfg".
> Description="%viagfx.DeviceDesc0% = viagfx, PCI\VEN_1106&DEV_7205".
> 'DriverVer' is 6.14.10.0035, 'DriverDate' is 06/07/2003.
> Calling UpdateDriver... with PCI\VEN_1106&DEV_7205&SUBSYS_81181043&REV_01
> and INF path at X:\drivers\ASUS\A7v8x-mx se\via
> km400\km400_window_035\W2K&XP\Viagfxk.inf
> Started Timer window in background.
> Doing copy logging.
> Finished with copy logging.
> UpdateDriver forced install
> (PCI\VEN_1106&DEV_7205&SUBSYS_81181043&REV_01) failed->-536870389.
> UpdateDriver failed, returned -536870389. Cannot install.
> DestroyTimerWindow OK, but no timer dialog action occurred.
> -> Setup was unable to complete the installation. Check the progress log
> in your Windows directory for more details.
>
> [2004/05/13 19:31:55 512.546 Driver Install]
> #-019 Searching for hardware ID(s): *pnp0501
> #-198 Command line processed: "C:\WINDOWS\system32\rundll32.exe"
> shell32.dll,Control_RunDLL "C:\WINDOWS\System32\hdwwiz.cpl",Add Hardware
> #I393 Modified INF cache "C:\WINDOWS\inf\INFCACHE.1".
> #I022 Found "*PNP0501" in C:\WINDOWS\inf\msports.inf; Device:
> "Communications Port"; Driver: "Communications Port"; Provider:
> "Microsoft"; Mfg: "(Standard port types)"; Section name: "ComPort".
> #I023 Actual install section: [ComPort.NT]. Rank: 0x00001000. Effective
> driver date: 07/01/2001.
> #I022 Found "*PNP0501" in C:\WINDOWS\inf\msports.inf; Device:
> "Communications Port"; Driver: "Communications Port"; Provider:
> "Microsoft"; Mfg: "(Standard port types)"; Section name: "ComPort".
> #I023 Actual install section: [ComPort.NT]. Rank: 0x00000000. Effective
> driver date: 07/01/2001.
> #-166 Device install function: DIF_SELECTBESTCOMPATDRV.
> #I063 Selected driver installs from section [ComPort] in
> "c:\windows\inf\msports.inf".
> #I320 Class GUID of device remains: {4D36E978-E325-11CE-BFC1-
> 08002BE10318}.
> #I060 Set selected driver.
> #I058 Selected best compatible driver.
> #-166 Device install function: DIF_REGISTERDEVICE.
> #I289 Removing device "ROOT\*PNP0501\1_0_17_0_0_0".
> #I048 Device removed.
> #W154 Class installer failed. Error 0xe0000202: An existing device was
> found that is a duplicate of the device being manually installed.
>
> [2004/05/13 19:32:10 512.582 Driver Install]
> #-124 Doing copy-only install of "ROOT\DISPLAY\0000".
> #-198 Command line processed: "C:\WINDOWS\system32\rundll32.exe"
> shell32.dll,Control_RunDLL "C:\WINDOWS\System32\hdwwiz.cpl",Add Hardware
> #-166 Device install function: DIF_REGISTER_COINSTALLERS.
> #I056 Coinstallers registered.
> #-166 Device install function: DIF_INSTALLINTERFACES.
> #-011 Installing section [viagfx.Interfaces] from
> "c:\windows\inf\oem1.inf".
> #I054 Interfaces installed.
> #-166 Device install function: DIF_INSTALLDEVICE.
> #I123 Doing full install of "ROOT\DISPLAY\0000".
> #I163 Device not started: Device has problem: 0x0a: CM_PROB_FAILED_START.
> #I121 Device install of "ROOT\DISPLAY\0000" finished successfully.

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Hi, I also had a problem I could not solve on my own.
My cd writer was not recognized by XP home edition.
I posted my problem on Windows XP Hardware newsgroup, got one reply, but I didn't know
how to implement the reply. In desperation I poked around my computer
until I stumbled on Help and Support. I asked for support and in less then 24 hours
they e-mailed a detailed step-by-step procedure, which solved my problem.
Since my knowledge of computers is marginal, at best, it was important for me that the
procedure was very detailed and did not assume that I know anything about computers.

If you would like to get support to solve your problem, left click on:
Start>Control Panel>Help and Support (on left panel)>>Get support (on right panel)>Get help from (on left panel)>>Ask support professional for help (on right panel), then answer a series of question

All the best, Adam