Archived from groups: microsoft.public.windowsxp.hardware (More info?)
On a Toshiba satellite notebook with XP home and a pci
software(win)modem the user was kicked off the internet
and now the modem doesn't work.
The diagnostic query returns a message box that says the
port is in use. There is no conflicting hardware in the
device manager. I tried removing the modem and
reinstalling. The drivers are current. I scanned for
spyware and viruses and did not find any.
I am at the point of doing a recovery on the OS but was
hoping someone might have an idea of what to try short of
that.
I had another Toshiba laptop that had the exact same
problem and a system restore fixed it. The only available
restore point on this machine did not repair the problem.
I think this is a software problem but so far I am unable
to find the offending program or system file.
Anyone have any ideas?
Thanks
Charles
On a Toshiba satellite notebook with XP home and a pci
software(win)modem the user was kicked off the internet
and now the modem doesn't work.
The diagnostic query returns a message box that says the
port is in use. There is no conflicting hardware in the
device manager. I tried removing the modem and
reinstalling. The drivers are current. I scanned for
spyware and viruses and did not find any.
I am at the point of doing a recovery on the OS but was
hoping someone might have an idea of what to try short of
that.
I had another Toshiba laptop that had the exact same
problem and a system restore fixed it. The only available
restore point on this machine did not repair the problem.
I think this is a software problem but so far I am unable
to find the offending program or system file.
Anyone have any ideas?
Thanks
Charles