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CD-Rom / CD-RW / DVD-Rom not reading data on CD's

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Anonymous
May 16, 2004 4:56:02 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I recently started experiencing a problem that my CD-RW and DVD-Rom stopped reading data on my CD's. They see the CD's but don't read the data, the CD's appear not to contain anything. I've posted the particular problem twice on this forum, but got no answer. For users experiencing the same or similar problems, I've now determined the cause... I've got a SAHARA USB 2.0 flash drive that came with a UFD-utility that enables one to configure the drive into a private and public area, enabling you to safeguard critical files. This utility causes this problem. Unfortunately I could thus far not find a solution, apart from uninstalling the utility and making do without this function. The flash drive works fine otherwise, not causing any problems. Only the UFD-utility does. I will see if I can find an update that resolves this problem and I will let SAHARA know about it.

I hope this can be of value to someone.

Nico Smith

For the sake of completeness, here follows my initial posting about this problem:

Both my Samsung CD-RW and my Sony DVD Drives worked perfectly for a while after I first installed Win XP (first without S/P 1). Then suddenly both mysteriously developed the following quirk:

If I boot up normally, with no media present in the drives, both the CD-RW and the DVD Drive refuse to read the data on any CD (music or data). XP does see the drives, as they are indicated in Explorer as a CD-RW and DVD drive respectively. However, the moment I put a CD in either one, the designation in Explorer changes to "CD Drive" instead of CD-RW or DVD Drive, and they refuse to read any data. They would now refuse to auto play also. When I click on either one in explorer, they do not spin up at all, and no data is displayed. If Nero is opened, the CD-RW sees the CD as empty, as it requests whether or not the user wishes to save data to it. (Both are set to auto play in My Computer and the designation in the registry (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdrom) is set to (1).

If, I boot up to SAFE MODE however, both would read any CD. Obviously music CD's then don't play, as the correct sound card driver has not been loaded.

If I place CD's in the drives FIRST, and then boot up, both read data on the CD's as normal. They also continue as normal when I swap CD's, no problem.

Obviously this is a very perplexing and frustrating problem, and I found it very difficult to isolate either the cause of this problem or the fix. Although there are scores of users with related problems, as can be found on this forum, none of the proposed solutions that I came across worked. I found many identical responses to this problem from Rich Barry. He actually seems to be physically connected to his PC, just monotonously pasting the same answer over and over. I did uninstall the drivers and allowed XP to detect the drives again after rebooting, but it makes no difference however. Rich would leave us all much richer if he would rather refrain from posting this solution.

So I took a day off from work and decided to format partition 1 and reinstall Windows and all my software systematically for the FOURTH time in an attempt to try and isolate the cause of this problem.

After formatting and reinstalling XP (S/P1 this time), I rebooted and tested both drives. They both worked perfectly. I then started installing all required drivers one by one, after each installation rebooting and testing the drives. Everything still fine. Then I installed Nero Burn 6.0 before any other software, because I reasoned that it might possibly interfere with Windows. However, still no problem. Then I installed all other software, after each installation rebooting and testing (took me all day!) Still no problem. Then I installed a UFDS utility that is used to split my 128 Mb USB 2, SAHARA flash drive into a private and public partition. Again I tested, still no problem.

Then I found the cause! I disconnected the flash drive and booted up. THE PROBLEM REAPPEARED. I've now tested this several times. If I connect the flash drive BEFORE I boot up, both the CD-RW and DVD drives read the inserted media fine. If I boot up without connecting the flash drive first, they do not read the media at all after a CD is inserted.

NOTE 1:
If I insert CD's in the drives BEFORE booting up, but not the flash drive, the drives also read the CD's fine.

NOTE 2:
I have two flash drives - an older 16MB USB 1 drive and a 128 MB USB 2 drive. If I connect the USB 1 drive before booting up, it makes no difference, the problem is still in evidence. It is only when I connect the USB 2 drive before booting up or place CD's in the trays before booting up that the CD's work properly.

Now I believe I am a step closer to the problems of probably most people with related CD problems on this forum. However, I still do not have the final fix, just a 16th century getting around the problem solution. Most probably this has to do with the way in which XP allocates drive letters to the different drives, I don't know, but since I am just an average user, not an expert, it would take me some more time off from work to figure this out.

I would now really appreciate it if Microsoft would apply their minds to this problem and come up with a solution. I've read a reply on this forum from presumably a Microsoft engineer (so assumed because he responds very regularly, and seemingly with authority, to queries on this forum) wherein he came across quite patronizing and sarcastic in his response to a frustrated user. I my opinion he (they) (Microsoft) should maybe maintain a lower profile on this matter, and rather be sympathetic towards people who did pay (in my opinion) an exorbitant price for an operating system that is not working properly. (This problem does not occur in Win 98 as far as I'm aware).
Anonymous
June 27, 2004 6:15:19 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Nico --

I can't express how thankful I am that you posted your results here. I
too recently purchased a USB flash drive using a similar encryption
software package, though it is a different brand than yours. I
experienced the exact same problems that you did, down to the exact
detail. I too discovered that the drive functioned properly when a CD
was in the drive at boot time, but I was never able to determine the
source of the problem. I had lent the USB drive to my fiancee, and had
always thought it was an incredible coincidence that both of our
computers started having CD-ROM problems around the same time. I had
just transferred all of my hardware into a new computer case (which I
purchased at the same time I bought the USB flash drive!), so I had
always assumed that I had done something wrong when installing the
system into the new case. Both my fiancee and I bought replacement CD
drives, and to my amazement, the problem persisted on my system. If I
hadn't happened upon your post, in my bloody-minded search for an
answer, I likely would have gone and purchased a whole new system. As
it stands, I can still return my replacement drive, since it has been
less than the required 30 day return policy, so you have saved me $100,
and I thank you for it. My fiancee may not be able to return hers,
since Dell's return policy is only 15 days, but I will give it my best
try. I wonder if the press might be interested in this issue? I have
to imagine that there are numerous others who have encountered this
problem, but have never solved it, and purchased new hardware to solve
the problem. I cannot thank you enough.

Collin Murray


--
Collin Murray
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Anonymous
June 27, 2004 4:30:23 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

The two of you have just saved my life. I was just about to go
through the process of reinstalling my entire system. I also have a
USB1 flash drive which came with a 'U-Storage' utility. After trying
everything humanly possible my problem of my DVD writer only recording
but not reading discs has been solved by installing the U-Storage
utility.

I never even used the utility so I can't believe all the headaches it
has caused me. I can still use the USB flash drive as Windows XP
still recognises it. Nico, you've just done the work that Microsoft
should've done instead of ignoring the several daily posts of people
not being able to read their CDs/DVDs.

To anyone reading, if you have problems with your CD or DVD drives and
you have a USB flash drive, uninstall any program that came with it
and it will probably save you many hours of trouble!!
Related resources
Anonymous
June 27, 2004 7:58:01 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I found your comprehensive explanation of the CD problem and the steps you took to rectify same extremely helpful as I have been experiencing similar glitches. Many thanks.
--
corsea


"Nico Smith" wrote:

> I recently started experiencing a problem that my CD-RW and DVD-Rom stopped reading data on my CD's. They see the CD's but don't read the data, the CD's appear not to contain anything. I've posted the particular problem twice on this forum, but got no answer. For users experiencing the same or similar problems, I've now determined the cause... I've got a SAHARA USB 2.0 flash drive that came with a UFD-utility that enables one to configure the drive into a private and public area, enabling you to safeguard critical files. This utility causes this problem. Unfortunately I could thus far not find a solution, apart from uninstalling the utility and making do without this function. The flash drive works fine otherwise, not causing any problems. Only the UFD-utility does. I will see if I can find an update that resolves this problem and I will let SAHARA know about it.
>
> I hope this can be of value to someone.
>
> Nico Smith
>
> For the sake of completeness, here follows my initial posting about this problem:
>
> Both my Samsung CD-RW and my Sony DVD Drives worked perfectly for a while after I first installed Win XP (first without S/P 1). Then suddenly both mysteriously developed the following quirk:
>
> If I boot up normally, with no media present in the drives, both the CD-RW and the DVD Drive refuse to read the data on any CD (music or data). XP does see the drives, as they are indicated in Explorer as a CD-RW and DVD drive respectively. However, the moment I put a CD in either one, the designation in Explorer changes to "CD Drive" instead of CD-RW or DVD Drive, and they refuse to read any data. They would now refuse to auto play also. When I click on either one in explorer, they do not spin up at all, and no data is displayed. If Nero is opened, the CD-RW sees the CD as empty, as it requests whether or not the user wishes to save data to it. (Both are set to auto play in My Computer and the designation in the registry (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdrom) is set to (1).
>
> If, I boot up to SAFE MODE however, both would read any CD. Obviously music CD's then don't play, as the correct sound card driver has not been loaded.
>
> If I place CD's in the drives FIRST, and then boot up, both read data on the CD's as normal. They also continue as normal when I swap CD's, no problem.
>
> Obviously this is a very perplexing and frustrating problem, and I found it very difficult to isolate either the cause of this problem or the fix. Although there are scores of users with related problems, as can be found on this forum, none of the proposed solutions that I came across worked. I found many identical responses to this problem from Rich Barry. He actually seems to be physically connected to his PC, just monotonously pasting the same answer over and over. I did uninstall the drivers and allowed XP to detect the drives again after rebooting, but it makes no difference however. Rich would leave us all much richer if he would rather refrain from posting this solution.
>
> So I took a day off from work and decided to format partition 1 and reinstall Windows and all my software systematically for the FOURTH time in an attempt to try and isolate the cause of this problem.
>
> After formatting and reinstalling XP (S/P1 this time), I rebooted and tested both drives. They both worked perfectly. I then started installing all required drivers one by one, after each installation rebooting and testing the drives. Everything still fine. Then I installed Nero Burn 6.0 before any other software, because I reasoned that it might possibly interfere with Windows. However, still no problem. Then I installed all other software, after each installation rebooting and testing (took me all day!) Still no problem. Then I installed a UFDS utility that is used to split my 128 Mb USB 2, SAHARA flash drive into a private and public partition. Again I tested, still no problem.
>
> Then I found the cause! I disconnected the flash drive and booted up. THE PROBLEM REAPPEARED. I've now tested this several times. If I connect the flash drive BEFORE I boot up, both the CD-RW and DVD drives read the inserted media fine. If I boot up without connecting the flash drive first, they do not read the media at all after a CD is inserted.
>
> NOTE 1:
> If I insert CD's in the drives BEFORE booting up, but not the flash drive, the drives also read the CD's fine.
>
> NOTE 2:
> I have two flash drives - an older 16MB USB 1 drive and a 128 MB USB 2 drive. If I connect the USB 1 drive before booting up, it makes no difference, the problem is still in evidence. It is only when I connect the USB 2 drive before booting up or place CD's in the trays before booting up that the CD's work properly.
>
> Now I believe I am a step closer to the problems of probably most people with related CD problems on this forum. However, I still do not have the final fix, just a 16th century getting around the problem solution. Most probably this has to do with the way in which XP allocates drive letters to the different drives, I don't know, but since I am just an average user, not an expert, it would take me some more time off from work to figure this out.
>
> I would now really appreciate it if Microsoft would apply their minds to this problem and come up with a solution. I've read a reply on this forum from presumably a Microsoft engineer (so assumed because he responds very regularly, and seemingly with authority, to queries on this forum) wherein he came across quite patronizing and sarcastic in his response to a frustrated user. I my opinion he (they) (Microsoft) should maybe maintain a lower profile on this matter, and rather be sympathetic towards people who did pay (in my opinion) an exorbitant price for an operating system that is not working properly. (This problem does not occur in Win 98 as far as I'm aware).
Anonymous
July 31, 2004 7:09:14 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Thanks Nico. Your post was a BIG help. I just wish I had read it
yesterday before I lost a whole day and replaced my motherboard. It
seems that this USB flash drive utility will cause this on any cdrom -
I experienced the same problem on an LG CD-RW/DVD combo drive. That's
the last time I use a USB flash drive utility. I should have taken a
hint from the dodgy english in the install program...


--
Leon
------------------------------------------------------------------------
Leon's Profile: http://extremetechsupport.com/forum/member.phtml?userid...
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July 31, 2004 12:11:02 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Thanks Nico, you saved me from re-installing Windows! For completeness: my USB Flash Drive is from CANYON, and it's a 128 MB USB 2.0 device. The software that came with it identifies itself as U-Storage, the installation file is called "USB FLASH DRIVE Tools2_1.exe".

Greetz,
Hans
Anonymous
September 17, 2004 9:52:21 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Hi Guys

Thought I would add my 2 cents worth. After finding I could only use
my CD drives if I booted with CD's in them, I decided to upgrade to XP
SP2 - didn't help. I virus scanned & spy-bot'd away to no avail.

I have put up with the problem for 2 weeks and noticed tonight the
difference in the icon when saying no disk inserted from when there was
a disk and wasn't a disk in the drive.

Looked in Task Manager and decided to randomly kill UStorage.exe for no
other reason than I couldn't think of anything else and thought it
couldn't hurt. Sure enough the CD drives started working again. I
have now uninstalled this evil from my PC.

So I searched the web again with a new keywork - "ustorage.exe" and
happened upon this site. Hopefully these postings will get out and
help other people in the search.

Keywords for searches:
CD-ROM broke
Please insert a disk in drive
USB
CD-ROM not reading


--
jrouse
------------------------------------------------------------------------
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Anonymous
November 10, 2004 8:31:06 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

"Nico Smith" wrote:

> I recently started experiencing a problem that my CD-RW and DVD-Rom stopped reading data on my CD's. They see the CD's but don't read the data, the CD's appear not to contain anything. I've posted the particular problem twice on this forum, but got no answer. For users experiencing the same or similar problems, I've now determined the cause... I've got a SAHARA USB 2.0 flash drive that came with a UFD-utility that enables one to configure the drive into a private and public area, enabling you to safeguard critical files. This utility causes this problem. Unfortunately I could thus far not find a solution, apart from uninstalling the utility and making do without this function. The flash drive works fine otherwise, not causing any problems. Only the UFD-utility does. I will see if I can find an update that resolves this problem and I will let SAHARA know about it.
>
> I hope this can be of value to someone.
>
> Nico Smith
>
> For the sake of completeness, here follows my initial posting about this problem:
>
> Both my Samsung CD-RW and my Sony DVD Drives worked perfectly for a while after I first installed Win XP (first without S/P 1). Then suddenly both mysteriously developed the following quirk:
>
> If I boot up normally, with no media present in the drives, both the CD-RW and the DVD Drive refuse to read the data on any CD (music or data). XP does see the drives, as they are indicated in Explorer as a CD-RW and DVD drive respectively. However, the moment I put a CD in either one, the designation in Explorer changes to "CD Drive" instead of CD-RW or DVD Drive, and they refuse to read any data. They would now refuse to auto play also. When I click on either one in explorer, they do not spin up at all, and no data is displayed. If Nero is opened, the CD-RW sees the CD as empty, as it requests whether or not the user wishes to save data to it. (Both are set to auto play in My Computer and the designation in the registry (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdrom) is set to (1).
>
> If, I boot up to SAFE MODE however, both would read any CD. Obviously music CD's then don't play, as the correct sound card driver has not been loaded.
>
> If I place CD's in the drives FIRST, and then boot up, both read data on the CD's as normal. They also continue as normal when I swap CD's, no problem.
>
> Obviously this is a very perplexing and frustrating problem, and I found it very difficult to isolate either the cause of this problem or the fix. Although there are scores of users with related problems, as can be found on this forum, none of the proposed solutions that I came across worked. I found many identical responses to this problem from Rich Barry. He actually seems to be physically connected to his PC, just monotonously pasting the same answer over and over. I did uninstall the drivers and allowed XP to detect the drives again after rebooting, but it makes no difference however. Rich would leave us all much richer if he would rather refrain from posting this solution.
>
> So I took a day off from work and decided to format partition 1 and reinstall Windows and all my software systematically for the FOURTH time in an attempt to try and isolate the cause of this problem.
>
> After formatting and reinstalling XP (S/P1 this time), I rebooted and tested both drives. They both worked perfectly. I then started installing all required drivers one by one, after each installation rebooting and testing the drives. Everything still fine. Then I installed Nero Burn 6.0 before any other software, because I reasoned that it might possibly interfere with Windows. However, still no problem. Then I installed all other software, after each installation rebooting and testing (took me all day!) Still no problem. Then I installed a UFDS utility that is used to split my 128 Mb USB 2, SAHARA flash drive into a private and public partition. Again I tested, still no problem.
>
> Then I found the cause! I disconnected the flash drive and booted up. THE PROBLEM REAPPEARED. I've now tested this several times. If I connect the flash drive BEFORE I boot up, both the CD-RW and DVD drives read the inserted media fine. If I boot up without connecting the flash drive first, they do not read the media at all after a CD is inserted.
>
> NOTE 1:
> If I insert CD's in the drives BEFORE booting up, but not the flash drive, the drives also read the CD's fine.
>
> NOTE 2:
> I have two flash drives - an older 16MB USB 1 drive and a 128 MB USB 2 drive. If I connect the USB 1 drive before booting up, it makes no difference, the problem is still in evidence. It is only when I connect the USB 2 drive before booting up or place CD's in the trays before booting up that the CD's work properly.
>
> Now I believe I am a step closer to the problems of probably most people with related CD problems on this forum. However, I still do not have the final fix, just a 16th century getting around the problem solution. Most probably this has to do with the way in which XP allocates drive letters to the different drives, I don't know, but since I am just an average user, not an expert, it would take me some more time off from work to figure this out.
>
> I would now really appreciate it if Microsoft would apply their minds to this problem and come up with a solution. I've read a reply on this forum from presumably a Microsoft engineer (so assumed because he responds very regularly, and seemingly with authority, to queries on this forum) wherein he came across quite patronizing and sarcastic in his response to a frustrated user. I my opinion he (they) (Microsoft) should maybe maintain a lower profile on this matter, and rather be sympathetic towards people who did pay (in my opinion) an exorbitant price for an operating system that is not working properly. (This problem does not occur in Win 98 as far as I'm aware).
Anonymous
November 11, 2004 9:06:04 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Apologies for the blank reply but this is my first time on newsgroups.

I too am having the same DVD/Cd-rom problems and am fairly sure it started
after installing SP2. Thank you for your tip on booting up with either a
flash drive connected or CDs placed in the drives. If I boot up with my
flash drive connected then both DVD-rom and CD-RW drives work OK although I
am not having the problem caused by the UDF utility software as I have no
need for this and did not install it.

My preferred option is to leave a CD in both drives as I leave my computer
permanently on but use the hibernation facility in power management. I was
concerned that I would lose the drives when coming out of hibernation but
happy to report that this is not the case. After four hibernations both my
drives have worked with no other problems.

Of course this is not a satisfactory way to operate a computer so I hope
that Microsoft is working on a fix for the problem.

"Nico Smith" wrote:

> I recently started experiencing a problem that my CD-RW and DVD-Rom stopped reading data on my CD's. They see the CD's but don't read the data, the CD's appear not to contain anything. I've posted the particular problem twice on this forum, but got no answer. For users experiencing the same or similar problems, I've now determined the cause... I've got a SAHARA USB 2.0 flash drive that came with a UFD-utility that enables one to configure the drive into a private and public area, enabling you to safeguard critical files. This utility causes this problem. Unfortunately I could thus far not find a solution, apart from uninstalling the utility and making do without this function. The flash drive works fine otherwise, not causing any problems. Only the UFD-utility does. I will see if I can find an update that resolves this problem and I will let SAHARA know about it.
>
> I hope this can be of value to someone.
>
> Nico Smith
>
> For the sake of completeness, here follows my initial posting about this problem:
>
> Both my Samsung CD-RW and my Sony DVD Drives worked perfectly for a while after I first installed Win XP (first without S/P 1). Then suddenly both mysteriously developed the following quirk:
>
> If I boot up normally, with no media present in the drives, both the CD-RW and the DVD Drive refuse to read the data on any CD (music or data). XP does see the drives, as they are indicated in Explorer as a CD-RW and DVD drive respectively. However, the moment I put a CD in either one, the designation in Explorer changes to "CD Drive" instead of CD-RW or DVD Drive, and they refuse to read any data. They would now refuse to auto play also. When I click on either one in explorer, they do not spin up at all, and no data is displayed. If Nero is opened, the CD-RW sees the CD as empty, as it requests whether or not the user wishes to save data to it. (Both are set to auto play in My Computer and the designation in the registry (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdrom) is set to (1).
>
> If, I boot up to SAFE MODE however, both would read any CD. Obviously music CD's then don't play, as the correct sound card driver has not been loaded.
>
> If I place CD's in the drives FIRST, and then boot up, both read data on the CD's as normal. They also continue as normal when I swap CD's, no problem.
>
> Obviously this is a very perplexing and frustrating problem, and I found it very difficult to isolate either the cause of this problem or the fix. Although there are scores of users with related problems, as can be found on this forum, none of the proposed solutions that I came across worked. I found many identical responses to this problem from Rich Barry. He actually seems to be physically connected to his PC, just monotonously pasting the same answer over and over. I did uninstall the drivers and allowed XP to detect the drives again after rebooting, but it makes no difference however. Rich would leave us all much richer if he would rather refrain from posting this solution.
>
> So I took a day off from work and decided to format partition 1 and reinstall Windows and all my software systematically for the FOURTH time in an attempt to try and isolate the cause of this problem.
>
> After formatting and reinstalling XP (S/P1 this time), I rebooted and tested both drives. They both worked perfectly. I then started installing all required drivers one by one, after each installation rebooting and testing the drives. Everything still fine. Then I installed Nero Burn 6.0 before any other software, because I reasoned that it might possibly interfere with Windows. However, still no problem. Then I installed all other software, after each installation rebooting and testing (took me all day!) Still no problem. Then I installed a UFDS utility that is used to split my 128 Mb USB 2, SAHARA flash drive into a private and public partition. Again I tested, still no problem.
>
> Then I found the cause! I disconnected the flash drive and booted up. THE PROBLEM REAPPEARED. I've now tested this several times. If I connect the flash drive BEFORE I boot up, both the CD-RW and DVD drives read the inserted media fine. If I boot up without connecting the flash drive first, they do not read the media at all after a CD is inserted.
>
> NOTE 1:
> If I insert CD's in the drives BEFORE booting up, but not the flash drive, the drives also read the CD's fine.
>
> NOTE 2:
> I have two flash drives - an older 16MB USB 1 drive and a 128 MB USB 2 drive. If I connect the USB 1 drive before booting up, it makes no difference, the problem is still in evidence. It is only when I connect the USB 2 drive before booting up or place CD's in the trays before booting up that the CD's work properly.
>
> Now I believe I am a step closer to the problems of probably most people with related CD problems on this forum. However, I still do not have the final fix, just a 16th century getting around the problem solution. Most probably this has to do with the way in which XP allocates drive letters to the different drives, I don't know, but since I am just an average user, not an expert, it would take me some more time off from work to figure this out.
>
> I would now really appreciate it if Microsoft would apply their minds to this problem and come up with a solution. I've read a reply on this forum from presumably a Microsoft engineer (so assumed because he responds very regularly, and seemingly with authority, to queries on this forum) wherein he came across quite patronizing and sarcastic in his response to a frustrated user. I my opinion he (they) (Microsoft) should maybe maintain a lower profile on this matter, and rather be sympathetic towards people who did pay (in my opinion) an exorbitant price for an operating system that is not working properly. (This problem does not occur in Win 98 as far as I'm aware).
Anonymous
November 21, 2004 8:09:05 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I am so thankful I came across your post. I am guilty of not backing up files
very often and I just discovered I had the identical problem with my DVD-ROM
and DVD+RW drives. They simply would not read anything. My last documented
use of either drive was back in June 04. Well would you believe I installed a
flash drive some time in July 04 that I got for free. After uninstalling the
utility my drives are now back to normal.

I might add that I spent hours on the phone with Dell support, or lack
thereof. Their final conclusion was that I had to reinstall my operating
system. Fortunately, due to their total lack of customer service they did not
keep their telephone appointment with me scheduled for this morning, at which
time we were to begin the reinstall process. Frankly, I was scared to death
about the reinstall.

Thanks for being so thorough in describing your problem and self solution.
One would think this type of problem would find its way into a knowledgebase
by now. Dell is certainly clueless!!

"Nico Smith" wrote:

> I recently started experiencing a problem that my CD-RW and DVD-Rom stopped reading data on my CD's. They see the CD's but don't read the data, the CD's appear not to contain anything. I've posted the particular problem twice on this forum, but got no answer. For users experiencing the same or similar problems, I've now determined the cause... I've got a SAHARA USB 2.0 flash drive that came with a UFD-utility that enables one to configure the drive into a private and public area, enabling you to safeguard critical files. This utility causes this problem. Unfortunately I could thus far not find a solution, apart from uninstalling the utility and making do without this function. The flash drive works fine otherwise, not causing any problems. Only the UFD-utility does. I will see if I can find an update that resolves this problem and I will let SAHARA know about it.
>
> I hope this can be of value to someone.
>
> Nico Smith
>
> For the sake of completeness, here follows my initial posting about this problem:
>
> Both my Samsung CD-RW and my Sony DVD Drives worked perfectly for a while after I first installed Win XP (first without S/P 1). Then suddenly both mysteriously developed the following quirk:
>
> If I boot up normally, with no media present in the drives, both the CD-RW and the DVD Drive refuse to read the data on any CD (music or data). XP does see the drives, as they are indicated in Explorer as a CD-RW and DVD drive respectively. However, the moment I put a CD in either one, the designation in Explorer changes to "CD Drive" instead of CD-RW or DVD Drive, and they refuse to read any data. They would now refuse to auto play also. When I click on either one in explorer, they do not spin up at all, and no data is displayed. If Nero is opened, the CD-RW sees the CD as empty, as it requests whether or not the user wishes to save data to it. (Both are set to auto play in My Computer and the designation in the registry (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdrom) is set to (1).
>
> If, I boot up to SAFE MODE however, both would read any CD. Obviously music CD's then don't play, as the correct sound card driver has not been loaded.
>
> If I place CD's in the drives FIRST, and then boot up, both read data on the CD's as normal. They also continue as normal when I swap CD's, no problem.
>
> Obviously this is a very perplexing and frustrating problem, and I found it very difficult to isolate either the cause of this problem or the fix. Although there are scores of users with related problems, as can be found on this forum, none of the proposed solutions that I came across worked. I found many identical responses to this problem from Rich Barry. He actually seems to be physically connected to his PC, just monotonously pasting the same answer over and over. I did uninstall the drivers and allowed XP to detect the drives again after rebooting, but it makes no difference however. Rich would leave us all much richer if he would rather refrain from posting this solution.
>
> So I took a day off from work and decided to format partition 1 and reinstall Windows and all my software systematically for the FOURTH time in an attempt to try and isolate the cause of this problem.
>
> After formatting and reinstalling XP (S/P1 this time), I rebooted and tested both drives. They both worked perfectly. I then started installing all required drivers one by one, after each installation rebooting and testing the drives. Everything still fine. Then I installed Nero Burn 6.0 before any other software, because I reasoned that it might possibly interfere with Windows. However, still no problem. Then I installed all other software, after each installation rebooting and testing (took me all day!) Still no problem. Then I installed a UFDS utility that is used to split my 128 Mb USB 2, SAHARA flash drive into a private and public partition. Again I tested, still no problem.
>
> Then I found the cause! I disconnected the flash drive and booted up. THE PROBLEM REAPPEARED. I've now tested this several times. If I connect the flash drive BEFORE I boot up, both the CD-RW and DVD drives read the inserted media fine. If I boot up without connecting the flash drive first, they do not read the media at all after a CD is inserted.
>
> NOTE 1:
> If I insert CD's in the drives BEFORE booting up, but not the flash drive, the drives also read the CD's fine.
>
> NOTE 2:
> I have two flash drives - an older 16MB USB 1 drive and a 128 MB USB 2 drive. If I connect the USB 1 drive before booting up, it makes no difference, the problem is still in evidence. It is only when I connect the USB 2 drive before booting up or place CD's in the trays before booting up that the CD's work properly.
>
> Now I believe I am a step closer to the problems of probably most people with related CD problems on this forum. However, I still do not have the final fix, just a 16th century getting around the problem solution. Most probably this has to do with the way in which XP allocates drive letters to the different drives, I don't know, but since I am just an average user, not an expert, it would take me some more time off from work to figure this out.
>
> I would now really appreciate it if Microsoft would apply their minds to this problem and come up with a solution. I've read a reply on this forum from presumably a Microsoft engineer (so assumed because he responds very regularly, and seemingly with authority, to queries on this forum) wherein he came across quite patronizing and sarcastic in his response to a frustrated user. I my opinion he (they) (Microsoft) should maybe maintain a lower profile on this matter, and rather be sympathetic towards people who did pay (in my opinion) an exorbitant price for an operating system that is not working properly. (This problem does not occur in Win 98 as far as I'm aware).
Anonymous
January 2, 2005 1:31:05 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Absolutely fantastic

I have been looking round for this problem for months and months. Nobody
could help until today. I think you deserve a medal for this.

regards

"dpj1966" wrote:

> I am so thankful I came across your post. I am guilty of not backing up files
> very often and I just discovered I had the identical problem with my DVD-ROM
> and DVD+RW drives. They simply would not read anything. My last documented
> use of either drive was back in June 04. Well would you believe I installed a
> flash drive some time in July 04 that I got for free. After uninstalling the
> utility my drives are now back to normal.
>
> I might add that I spent hours on the phone with Dell support, or lack
> thereof. Their final conclusion was that I had to reinstall my operating
> system. Fortunately, due to their total lack of customer service they did not
> keep their telephone appointment with me scheduled for this morning, at which
> time we were to begin the reinstall process. Frankly, I was scared to death
> about the reinstall.
>
> Thanks for being so thorough in describing your problem and self solution.
> One would think this type of problem would find its way into a knowledgebase
> by now. Dell is certainly clueless!!
>
> "Nico Smith" wrote:
>
> > I recently started experiencing a problem that my CD-RW and DVD-Rom stopped reading data on my CD's. They see the CD's but don't read the data, the CD's appear not to contain anything. I've posted the particular problem twice on this forum, but got no answer. For users experiencing the same or similar problems, I've now determined the cause... I've got a SAHARA USB 2.0 flash drive that came with a UFD-utility that enables one to configure the drive into a private and public area, enabling you to safeguard critical files. This utility causes this problem. Unfortunately I could thus far not find a solution, apart from uninstalling the utility and making do without this function. The flash drive works fine otherwise, not causing any problems. Only the UFD-utility does. I will see if I can find an update that resolves this problem and I will let SAHARA know about it.
> >
> > I hope this can be of value to someone.
> >
> > Nico Smith
> >
> > For the sake of completeness, here follows my initial posting about this problem:
> >
> > Both my Samsung CD-RW and my Sony DVD Drives worked perfectly for a while after I first installed Win XP (first without S/P 1). Then suddenly both mysteriously developed the following quirk:
> >
> > If I boot up normally, with no media present in the drives, both the CD-RW and the DVD Drive refuse to read the data on any CD (music or data). XP does see the drives, as they are indicated in Explorer as a CD-RW and DVD drive respectively. However, the moment I put a CD in either one, the designation in Explorer changes to "CD Drive" instead of CD-RW or DVD Drive, and they refuse to read any data. They would now refuse to auto play also. When I click on either one in explorer, they do not spin up at all, and no data is displayed. If Nero is opened, the CD-RW sees the CD as empty, as it requests whether or not the user wishes to save data to it. (Both are set to auto play in My Computer and the designation in the registry (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdrom) is set to (1).
> >
> > If, I boot up to SAFE MODE however, both would read any CD. Obviously music CD's then don't play, as the correct sound card driver has not been loaded.
> >
> > If I place CD's in the drives FIRST, and then boot up, both read data on the CD's as normal. They also continue as normal when I swap CD's, no problem.
> >
> > Obviously this is a very perplexing and frustrating problem, and I found it very difficult to isolate either the cause of this problem or the fix. Although there are scores of users with related problems, as can be found on this forum, none of the proposed solutions that I came across worked. I found many identical responses to this problem from Rich Barry. He actually seems to be physically connected to his PC, just monotonously pasting the same answer over and over. I did uninstall the drivers and allowed XP to detect the drives again after rebooting, but it makes no difference however. Rich would leave us all much richer if he would rather refrain from posting this solution.
> >
> > So I took a day off from work and decided to format partition 1 and reinstall Windows and all my software systematically for the FOURTH time in an attempt to try and isolate the cause of this problem.
> >
> > After formatting and reinstalling XP (S/P1 this time), I rebooted and tested both drives. They both worked perfectly. I then started installing all required drivers one by one, after each installation rebooting and testing the drives. Everything still fine. Then I installed Nero Burn 6.0 before any other software, because I reasoned that it might possibly interfere with Windows. However, still no problem. Then I installed all other software, after each installation rebooting and testing (took me all day!) Still no problem. Then I installed a UFDS utility that is used to split my 128 Mb USB 2, SAHARA flash drive into a private and public partition. Again I tested, still no problem.
> >
> > Then I found the cause! I disconnected the flash drive and booted up. THE PROBLEM REAPPEARED. I've now tested this several times. If I connect the flash drive BEFORE I boot up, both the CD-RW and DVD drives read the inserted media fine. If I boot up without connecting the flash drive first, they do not read the media at all after a CD is inserted.
> >
> > NOTE 1:
> > If I insert CD's in the drives BEFORE booting up, but not the flash drive, the drives also read the CD's fine.
> >
> > NOTE 2:
> > I have two flash drives - an older 16MB USB 1 drive and a 128 MB USB 2 drive. If I connect the USB 1 drive before booting up, it makes no difference, the problem is still in evidence. It is only when I connect the USB 2 drive before booting up or place CD's in the trays before booting up that the CD's work properly.
> >
> > Now I believe I am a step closer to the problems of probably most people with related CD problems on this forum. However, I still do not have the final fix, just a 16th century getting around the problem solution. Most probably this has to do with the way in which XP allocates drive letters to the different drives, I don't know, but since I am just an average user, not an expert, it would take me some more time off from work to figure this out.
> >
> > I would now really appreciate it if Microsoft would apply their minds to this problem and come up with a solution. I've read a reply on this forum from presumably a Microsoft engineer (so assumed because he responds very regularly, and seemingly with authority, to queries on this forum) wherein he came across quite patronizing and sarcastic in his response to a frustrated user. I my opinion he (they) (Microsoft) should maybe maintain a lower profile on this matter, and rather be sympathetic towards people who did pay (in my opinion) an exorbitant price for an operating system that is not working properly. (This problem does not occur in Win 98 as far as I'm aware).
January 8, 2005 4:11:05 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I have recently experienced this same problem with a new PC that I
constructed over the 2004 Christmas break.

My motherboard is the MSI K8N Neo2 Platinum for the AMD 64. Everything was
working fine until I installed the Samsung +_ R/RW Writemaster software which
is actually Pinnacle Instant CD/DVD 8 OEM. All of the internet chat seemed
to point to this but I tried everything without success. Then I started to
look at the other drivers I installed that night. The MSI supplied IDE
driver turned out to be the problem and rolling this back to the Microsoft
default installed IDE drivers brought my optical drives back to life. The
MSI serial ATA driver works OK though.

Hope this helps with anyone suffering this problem under the same
circumstances.




"Nico Smith" wrote:

> I recently started experiencing a problem that my CD-RW and DVD-Rom stopped reading data on my CD's. They see the CD's but don't read the data, the CD's appear not to contain anything. I've posted the particular problem twice on this forum, but got no answer. For users experiencing the same or similar problems, I've now determined the cause... I've got a SAHARA USB 2.0 flash drive that came with a UFD-utility that enables one to configure the drive into a private and public area, enabling you to safeguard critical files. This utility causes this problem. Unfortunately I could thus far not find a solution, apart from uninstalling the utility and making do without this function. The flash drive works fine otherwise, not causing any problems. Only the UFD-utility does. I will see if I can find an update that resolves this problem and I will let SAHARA know about it.
>
> I hope this can be of value to someone.
>
> Nico Smith
>
> For the sake of completeness, here follows my initial posting about this problem:
>
> Both my Samsung CD-RW and my Sony DVD Drives worked perfectly for a while after I first installed Win XP (first without S/P 1). Then suddenly both mysteriously developed the following quirk:
>
> If I boot up normally, with no media present in the drives, both the CD-RW and the DVD Drive refuse to read the data on any CD (music or data). XP does see the drives, as they are indicated in Explorer as a CD-RW and DVD drive respectively. However, the moment I put a CD in either one, the designation in Explorer changes to "CD Drive" instead of CD-RW or DVD Drive, and they refuse to read any data. They would now refuse to auto play also. When I click on either one in explorer, they do not spin up at all, and no data is displayed. If Nero is opened, the CD-RW sees the CD as empty, as it requests whether or not the user wishes to save data to it. (Both are set to auto play in My Computer and the designation in the registry (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdrom) is set to (1).
>
> If, I boot up to SAFE MODE however, both would read any CD. Obviously music CD's then don't play, as the correct sound card driver has not been loaded.
>
> If I place CD's in the drives FIRST, and then boot up, both read data on the CD's as normal. They also continue as normal when I swap CD's, no problem.
>
> Obviously this is a very perplexing and frustrating problem, and I found it very difficult to isolate either the cause of this problem or the fix. Although there are scores of users with related problems, as can be found on this forum, none of the proposed solutions that I came across worked. I found many identical responses to this problem from Rich Barry. He actually seems to be physically connected to his PC, just monotonously pasting the same answer over and over. I did uninstall the drivers and allowed XP to detect the drives again after rebooting, but it makes no difference however. Rich would leave us all much richer if he would rather refrain from posting this solution.
>
> So I took a day off from work and decided to format partition 1 and reinstall Windows and all my software systematically for the FOURTH time in an attempt to try and isolate the cause of this problem.
>
> After formatting and reinstalling XP (S/P1 this time), I rebooted and tested both drives. They both worked perfectly. I then started installing all required drivers one by one, after each installation rebooting and testing the drives. Everything still fine. Then I installed Nero Burn 6.0 before any other software, because I reasoned that it might possibly interfere with Windows. However, still no problem. Then I installed all other software, after each installation rebooting and testing (took me all day!) Still no problem. Then I installed a UFDS utility that is used to split my 128 Mb USB 2, SAHARA flash drive into a private and public partition. Again I tested, still no problem.
>
> Then I found the cause! I disconnected the flash drive and booted up. THE PROBLEM REAPPEARED. I've now tested this several times. If I connect the flash drive BEFORE I boot up, both the CD-RW and DVD drives read the inserted media fine. If I boot up without connecting the flash drive first, they do not read the media at all after a CD is inserted.
>
> NOTE 1:
> If I insert CD's in the drives BEFORE booting up, but not the flash drive, the drives also read the CD's fine.
>
> NOTE 2:
> I have two flash drives - an older 16MB USB 1 drive and a 128 MB USB 2 drive. If I connect the USB 1 drive before booting up, it makes no difference, the problem is still in evidence. It is only when I connect the USB 2 drive before booting up or place CD's in the trays before booting up that the CD's work properly.
>
> Now I believe I am a step closer to the problems of probably most people with related CD problems on this forum. However, I still do not have the final fix, just a 16th century getting around the problem solution. Most probably this has to do with the way in which XP allocates drive letters to the different drives, I don't know, but since I am just an average user, not an expert, it would take me some more time off from work to figure this out.
>
> I would now really appreciate it if Microsoft would apply their minds to this problem and come up with a solution. I've read a reply on this forum from presumably a Microsoft engineer (so assumed because he responds very regularly, and seemingly with authority, to queries on this forum) wherein he came across quite patronizing and sarcastic in his response to a frustrated user. I my opinion he (they) (Microsoft) should maybe maintain a lower profile on this matter, and rather be sympathetic towards people who did pay (in my opinion) an exorbitant price for an operating system that is not working properly. (This problem does not occur in Win 98 as far as I'm aware).
Anonymous
February 8, 2005 7:39:07 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I am so glad I found this post. I now have a workaround (boot with a CD
in the player) which will allow me to complete an XP upgrade.
My circumstances led me to believe that the XP install had a failure.
Having got past the main install I was loading new programs and was
about to do the Antivirus. At this point it said that "previous
settings had been changed and a reboot was necessary" before
proceeding. After the reboot it would not read the antivirus CD or any
other as I subsequently found.
As you can see from above the various reloads of XP got me nowhere.
I can only guess that a USB device was carried over and did not do its
dirty deed until that first reboot. I've looked at the processes
running and can't see anything obvious. So I'll try further Google
searches. But so glad I can now at least proceed. Nico should get a
medal!


--
Chris Nason
------------------------------------------------------------------------
Chris Nason's Profile: http://extremetechsupport.com/forum/member.phtml?userid...
View this thread: http://extremetechsupport.com/forum/showthread.phtml?t=...
Anonymous
March 16, 2005 5:19:02 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Hello All;

It was only a matter of time until someone got onto the right path. Those
users who have lost time and money pursuing a fix might be relieved to know
that I have undoubtedly surpassed all of them in overall wasteage.

I haven't tried any of the fixes detailed in this thread and its posts as
yet, so I cannot say I have overcome the problem. But it just sounds too
bloody familiar to me to think a solution will continue to elude me.

That said, until recently I considered myself a reasonably knowledgeable
computer user having built from scratch a number of systems, and configuring
and troubleshooting them ad nauseum. I bought my first IBM PC Portable in
1983, and including an early HP laser printer, Lotus 123 Version 1A and
Wordstar, I wrote a cheque for a little more than $14,000.

Sure prices have come down and performance has improved, but those factors
are easily eclisped by the thousands of hours I have wasted trying to stay
operational and online.

While it humbles me to think how foolish such a pursuit was, it occurs to me
that I haven't learned much because I continue to chase the notion that
"success" is just one reboot away.

When I started having this particular problem, I had just upgraded to
Windows XP, with SP-1 installed. I believed the new operating system had
overpowered my hardware, so I began by upgrading my CD-ROM drive. Then the
power supply died, and was replaced with an upgraded 450 watt unit. Then a
new motherboard, and lots of nice expensive DDR SDRAM. I also needed more
storage, and acquired a new 160 Gigabyte hard drive. Its proprietary BIOS
then screwed up bigtime, resulting in the loss of all data and a few months
of frustration. I should point out that the system had not successfully
booted up during this period, I was just buying new components hoping it
would ! Anyway, I added a new video card, a replacement TV capture card, a
new floppy - you name it. In fact I replaced every individual component -
including a new case - chasing down this problem.

At this point, I have spent approximately $2,000 of new money building a
mediocre computer that I could have purchased for under $1,000 already
assembled. Mind you, what would I have done with a few hundred extra hours
of relax time ? Maybe use the system for something other than chasing
electons ?

Once upon a time, my computer(s) were business tools, and I made a lot of
money for many years as a financial consultant to the health professions.
The system I have today is many hundred times more powerful than anything I
used in the past, however it could not come close to matching overall
"through-put".

Looks good, sounds impressive and the features are awesome. But the chances
of completing a 50 page report without myriad problems of one sort or another
is remote. I mourn for the good ol' DOS days. At least all your opponents
were right before your very eyes, not lurking in countless hidden files and
protected by mirrors and illusions. Boy has the polyester been pulled down
over our eyes !

In any case, hopefully the posts here will be my salvation. At risk of
sounding cynical, pessimistic or negative, the solution will likely clear the
way for the next Windows crash.

Once again, I manage to wrestle defeat from the jaws of victory !

Sincere thanks to all those who came before me !

JT

"Stratos" wrote:

> I have recently experienced this same problem with a new PC that I
> constructed over the 2004 Christmas break.
>
> My motherboard is the MSI K8N Neo2 Platinum for the AMD 64. Everything was
> working fine until I installed the Samsung +_ R/RW Writemaster software which
> is actually Pinnacle Instant CD/DVD 8 OEM. All of the internet chat seemed
> to point to this but I tried everything without success. Then I started to
> look at the other drivers I installed that night. The MSI supplied IDE
> driver turned out to be the problem and rolling this back to the Microsoft
> default installed IDE drivers brought my optical drives back to life. The
> MSI serial ATA driver works OK though.
>
> Hope this helps with anyone suffering this problem under the same
> circumstances.
>
>
>
>
> "Nico Smith" wrote:
>
> > I recently started experiencing a problem that my CD-RW and DVD-Rom stopped reading data on my CD's. They see the CD's but don't read the data, the CD's appear not to contain anything. I've posted the particular problem twice on this forum, but got no answer. For users experiencing the same or similar problems, I've now determined the cause... I've got a SAHARA USB 2.0 flash drive that came with a UFD-utility that enables one to configure the drive into a private and public area, enabling you to safeguard critical files. This utility causes this problem. Unfortunately I could thus far not find a solution, apart from uninstalling the utility and making do without this function. The flash drive works fine otherwise, not causing any problems. Only the UFD-utility does. I will see if I can find an update that resolves this problem and I will let SAHARA know about it.
> >
> > I hope this can be of value to someone.
> >
> > Nico Smith
> >
> > For the sake of completeness, here follows my initial posting about this problem:
> >
> > Both my Samsung CD-RW and my Sony DVD Drives worked perfectly for a while after I first installed Win XP (first without S/P 1). Then suddenly both mysteriously developed the following quirk:
> >
> > If I boot up normally, with no media present in the drives, both the CD-RW and the DVD Drive refuse to read the data on any CD (music or data). XP does see the drives, as they are indicated in Explorer as a CD-RW and DVD drive respectively. However, the moment I put a CD in either one, the designation in Explorer changes to "CD Drive" instead of CD-RW or DVD Drive, and they refuse to read any data. They would now refuse to auto play also. When I click on either one in explorer, they do not spin up at all, and no data is displayed. If Nero is opened, the CD-RW sees the CD as empty, as it requests whether or not the user wishes to save data to it. (Both are set to auto play in My Computer and the designation in the registry (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdrom) is set to (1).
> >
> > If, I boot up to SAFE MODE however, both would read any CD. Obviously music CD's then don't play, as the correct sound card driver has not been loaded.
> >
> > If I place CD's in the drives FIRST, and then boot up, both read data on the CD's as normal. They also continue as normal when I swap CD's, no problem.
> >
> > Obviously this is a very perplexing and frustrating problem, and I found it very difficult to isolate either the cause of this problem or the fix. Although there are scores of users with related problems, as can be found on this forum, none of the proposed solutions that I came across worked. I found many identical responses to this problem from Rich Barry. He actually seems to be physically connected to his PC, just monotonously pasting the same answer over and over. I did uninstall the drivers and allowed XP to detect the drives again after rebooting, but it makes no difference however. Rich would leave us all much richer if he would rather refrain from posting this solution.
> >
> > So I took a day off from work and decided to format partition 1 and reinstall Windows and all my software systematically for the FOURTH time in an attempt to try and isolate the cause of this problem.
> >
> > After formatting and reinstalling XP (S/P1 this time), I rebooted and tested both drives. They both worked perfectly. I then started installing all required drivers one by one, after each installation rebooting and testing the drives. Everything still fine. Then I installed Nero Burn 6.0 before any other software, because I reasoned that it might possibly interfere with Windows. However, still no problem. Then I installed all other software, after each installation rebooting and testing (took me all day!) Still no problem. Then I installed a UFDS utility that is used to split my 128 Mb USB 2, SAHARA flash drive into a private and public partition. Again I tested, still no problem.
> >
> > Then I found the cause! I disconnected the flash drive and booted up. THE PROBLEM REAPPEARED. I've now tested this several times. If I connect the flash drive BEFORE I boot up, both the CD-RW and DVD drives read the inserted media fine. If I boot up without connecting the flash drive first, they do not read the media at all after a CD is inserted.
> >
> > NOTE 1:
> > If I insert CD's in the drives BEFORE booting up, but not the flash drive, the drives also read the CD's fine.
> >
> > NOTE 2:
> > I have two flash drives - an older 16MB USB 1 drive and a 128 MB USB 2 drive. If I connect the USB 1 drive before booting up, it makes no difference, the problem is still in evidence. It is only when I connect the USB 2 drive before booting up or place CD's in the trays before booting up that the CD's work properly.
> >
> > Now I believe I am a step closer to the problems of probably most people with related CD problems on this forum. However, I still do not have the final fix, just a 16th century getting around the problem solution. Most probably this has to do with the way in which XP allocates drive letters to the different drives, I don't know, but since I am just an average user, not an expert, it would take me some more time off from work to figure this out.
> >
> > I would now really appreciate it if Microsoft would apply their minds to this problem and come up with a solution. I've read a reply on this forum from presumably a Microsoft engineer (so assumed because he responds very regularly, and seemingly with authority, to queries on this forum) wherein he came across quite patronizing and sarcastic in his response to a frustrated user. I my opinion he (they) (Microsoft) should maybe maintain a lower profile on this matter, and rather be sympathetic towards people who did pay (in my opinion) an exorbitant price for an operating system that is not working properly. (This problem does not occur in Win 98 as far as I'm aware).
March 17, 2005 11:11:03 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Hi,

Have not helped in anyways, but would like to share with you.

Being an advanced user who believes in the power of IT and working in
related industry for over 15 years except never being a true technical
person, I have gone through similar stages as you mentioned.

It is still a personal hobby for me to play and test hardware and software
and that is why I am here once a while.

Through my painful experiences, I have learned not to do too many individual
hardware upgrades as much as I could. That means, changing a motherboard,
or VGA card, or power supply or something else, except maybe a HDD but even
that, I now would ask a technician to do it for me instead of doing it
myself.

Maybe it's good (or bad), today's OS, applications, and hardware tend to be
more integrated than before - well, I started using and playing computers
back to XT and AT era when Windows configuration files could even be edited.

I've become more careful about planning when and how to upgrade a system
and/or installing/testing a new application.

Although I left the industry a few years ago, IT still is a major tool for
me and I continue to enjoy the benefits brought by it despite all the
troubles it may cause.

In fact, I can still remember the days when I used Office 3.x to do a
100-page business plan with cross-links from Excel, it would take me quite a
while just opening the document and I was "forced" to take a break once a
while because the system was so busy handling different tasks. Compare that
with using today's hardware and Office 2003, productivity is much much
improved, and needless to say, to convert it into web format, send it to
people at different countries for collaborations, and so on.

Maybe we just have to be more careful when adding or upgrading today's
systems (including both hardware and software) than before.

On top of that, I guess we all need some lucks just like buying a new car :) 

Good luck and best wishes.


"mvtofino" <mvtofino@discussions.microsoft.com>
???????:B4D17420-6A39-4427-9524-6CE3A2AD3576@microsoft.com...
> Hello All;
>
> It was only a matter of time until someone got onto the right path. Those
> users who have lost time and money pursuing a fix might be relieved to
> know
> that I have undoubtedly surpassed all of them in overall wasteage.
>
> I haven't tried any of the fixes detailed in this thread and its posts as
> yet, so I cannot say I have overcome the problem. But it just sounds too
> bloody familiar to me to think a solution will continue to elude me.
>
> That said, until recently I considered myself a reasonably knowledgeable
> computer user having built from scratch a number of systems, and
> configuring
> and troubleshooting them ad nauseum. I bought my first IBM PC Portable in
> 1983, and including an early HP laser printer, Lotus 123 Version 1A and
> Wordstar, I wrote a cheque for a little more than $14,000.
>
> Sure prices have come down and performance has improved, but those factors
> are easily eclisped by the thousands of hours I have wasted trying to stay
> operational and online.
>
> While it humbles me to think how foolish such a pursuit was, it occurs to
> me
> that I haven't learned much because I continue to chase the notion that
> "success" is just one reboot away.
>
> When I started having this particular problem, I had just upgraded to
> Windows XP, with SP-1 installed. I believed the new operating system had
> overpowered my hardware, so I began by upgrading my CD-ROM drive. Then
> the
> power supply died, and was replaced with an upgraded 450 watt unit. Then a
> new motherboard, and lots of nice expensive DDR SDRAM. I also needed more
> storage, and acquired a new 160 Gigabyte hard drive. Its proprietary BIOS
> then screwed up bigtime, resulting in the loss of all data and a few
> months
> of frustration. I should point out that the system had not successfully
> booted up during this period, I was just buying new components hoping it
> would ! Anyway, I added a new video card, a replacement TV capture card,
> a
> new floppy - you name it. In fact I replaced every individual component -
> including a new case - chasing down this problem.
>
> At this point, I have spent approximately $2,000 of new money building a
> mediocre computer that I could have purchased for under $1,000 already
> assembled. Mind you, what would I have done with a few hundred extra
> hours
> of relax time ? Maybe use the system for something other than chasing
> electons ?
>
> Once upon a time, my computer(s) were business tools, and I made a lot of
> money for many years as a financial consultant to the health professions.
> The system I have today is many hundred times more powerful than anything
> I
> used in the past, however it could not come close to matching overall
> "through-put".
>
> Looks good, sounds impressive and the features are awesome. But the
> chances
> of completing a 50 page report without myriad problems of one sort or
> another
> is remote. I mourn for the good ol' DOS days. At least all your
> opponents
> were right before your very eyes, not lurking in countless hidden files
> and
> protected by mirrors and illusions. Boy has the polyester been pulled
> down
> over our eyes !
>
> In any case, hopefully the posts here will be my salvation. At risk of
> sounding cynical, pessimistic or negative, the solution will likely clear
> the
> way for the next Windows crash.
>
> Once again, I manage to wrestle defeat from the jaws of victory !
>
> Sincere thanks to all those who came before me !
>
> JT
>
> "Stratos" wrote:
>
>> I have recently experienced this same problem with a new PC that I
>> constructed over the 2004 Christmas break.
>>
>> My motherboard is the MSI K8N Neo2 Platinum for the AMD 64. Everything
>> was
>> working fine until I installed the Samsung +_ R/RW Writemaster software
>> which
>> is actually Pinnacle Instant CD/DVD 8 OEM. All of the internet chat
>> seemed
>> to point to this but I tried everything without success. Then I started
>> to
>> look at the other drivers I installed that night. The MSI supplied IDE
>> driver turned out to be the problem and rolling this back to the
>> Microsoft
>> default installed IDE drivers brought my optical drives back to life.
>> The
>> MSI serial ATA driver works OK though.
>>
>> Hope this helps with anyone suffering this problem under the same
>> circumstances.
>>
>>
>>
>>
>> "Nico Smith" wrote:
>>
>> > I recently started experiencing a problem that my CD-RW and DVD-Rom
>> > stopped reading data on my CD's. They see the CD's but don't read the
>> > data, the CD's appear not to contain anything. I've posted the
>> > particular problem twice on this forum, but got no answer. For users
>> > experiencing the same or similar problems, I've now determined the
>> > cause... I've got a SAHARA USB 2.0 flash drive that came with a
>> > UFD-utility that enables one to configure the drive into a private and
>> > public area, enabling you to safeguard critical files. This utility
>> > causes this problem. Unfortunately I could thus far not find a
>> > solution, apart from uninstalling the utility and making do without
>> > this function. The flash drive works fine otherwise, not causing any
>> > problems. Only the UFD-utility does. I will see if I can find an update
>> > that resolves this problem and I will let SAHARA know about it.
>> >
>> > I hope this can be of value to someone.
>> >
>> > Nico Smith
>> >
>> > For the sake of completeness, here follows my initial posting about
>> > this problem:
>> >
>> > Both my Samsung CD-RW and my Sony DVD Drives worked perfectly for a
>> > while after I first installed Win XP (first without S/P 1). Then
>> > suddenly both mysteriously developed the following quirk:
>> >
>> > If I boot up normally, with no media present in the drives, both the
>> > CD-RW and the DVD Drive refuse to read the data on any CD (music or
>> > data). XP does see the drives, as they are indicated in Explorer as a
>> > CD-RW and DVD drive respectively. However, the moment I put a CD in
>> > either one, the designation in Explorer changes to "CD Drive" instead
>> > of CD-RW or DVD Drive, and they refuse to read any data. They would now
>> > refuse to auto play also. When I click on either one in explorer, they
>> > do not spin up at all, and no data is displayed. If Nero is opened, the
>> > CD-RW sees the CD as empty, as it requests whether or not the user
>> > wishes to save data to it. (Both are set to auto play in My Computer
>> > and the designation in the registry
>> > (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdrom) is set to
>> > (1).
>> >
>> > If, I boot up to SAFE MODE however, both would read any CD. Obviously
>> > music CD's then don't play, as the correct sound card driver has not
>> > been loaded.
>> >
>> > If I place CD's in the drives FIRST, and then boot up, both read data
>> > on the CD's as normal. They also continue as normal when I swap CD's,
>> > no problem.
>> >
>> > Obviously this is a very perplexing and frustrating problem, and I
>> > found it very difficult to isolate either the cause of this problem or
>> > the fix. Although there are scores of users with related problems, as
>> > can be found on this forum, none of the proposed solutions that I came
>> > across worked. I found many identical responses to this problem from
>> > Rich Barry. He actually seems to be physically connected to his PC,
>> > just monotonously pasting the same answer over and over. I did
>> > uninstall the drivers and allowed XP to detect the drives again after
>> > rebooting, but it makes no difference however. Rich would leave us all
>> > much richer if he would rather refrain from posting this solution.
>> >
>> > So I took a day off from work and decided to format partition 1 and
>> > reinstall Windows and all my software systematically for the FOURTH
>> > time in an attempt to try and isolate the cause of this problem.
>> >
>> > After formatting and reinstalling XP (S/P1 this time), I rebooted and
>> > tested both drives. They both worked perfectly. I then started
>> > installing all required drivers one by one, after each installation
>> > rebooting and testing the drives. Everything still fine. Then I
>> > installed Nero Burn 6.0 before any other software, because I reasoned
>> > that it might possibly interfere with Windows. However, still no
>> > problem. Then I installed all other software, after each installation
>> > rebooting and testing (took me all day!) Still no problem. Then I
>> > installed a UFDS utility that is used to split my 128 Mb USB 2, SAHARA
>> > flash drive into a private and public partition. Again I tested, still
>> > no problem.
>> >
>> > Then I found the cause! I disconnected the flash drive and booted up.
>> > THE PROBLEM REAPPEARED. I've now tested this several times. If I
>> > connect the flash drive BEFORE I boot up, both the CD-RW and DVD drives
>> > read the inserted media fine. If I boot up without connecting the flash
>> > drive first, they do not read the media at all after a CD is inserted.
>> >
>> > NOTE 1:
>> > If I insert CD's in the drives BEFORE booting up, but not the flash
>> > drive, the drives also read the CD's fine.
>> >
>> > NOTE 2:
>> > I have two flash drives - an older 16MB USB 1 drive and a 128 MB USB 2
>> > drive. If I connect the USB 1 drive before booting up, it makes no
>> > difference, the problem is still in evidence. It is only when I connect
>> > the USB 2 drive before booting up or place CD's in the trays before
>> > booting up that the CD's work properly.
>> >
>> > Now I believe I am a step closer to the problems of probably most
>> > people with related CD problems on this forum. However, I still do not
>> > have the final fix, just a 16th century getting around the problem
>> > solution. Most probably this has to do with the way in which XP
>> > allocates drive letters to the different drives, I don't know, but
>> > since I am just an average user, not an expert, it would take me some
>> > more time off from work to figure this out.
>> >
>> > I would now really appreciate it if Microsoft would apply their minds
>> > to this problem and come up with a solution. I've read a reply on this
>> > forum from presumably a Microsoft engineer (so assumed because he
>> > responds very regularly, and seemingly with authority, to queries on
>> > this forum) wherein he came across quite patronizing and sarcastic in
>> > his response to a frustrated user. I my opinion he (they) (Microsoft)
>> > should maybe maintain a lower profile on this matter, and rather be
>> > sympathetic towards people who did pay (in my opinion) an exorbitant
>> > price for an operating system that is not working properly. (This
>> > problem does not occur in Win 98 as far as I'm aware).
Anonymous
June 27, 2005 2:57:26 AM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

RDI,

Thanks for that great tip (IsoBuster). This is the kind of utilities
one should keep for trouble days.

Concerning the problem of CDs or DVDs not being "seen" by Windows
Explorer, there are many formats for writing on CDs and DVDs. My
Windows XP Pro came with a version of DirectCD.exe that allowed
drag-and-drop copying onto CDs. I never had any problems because I was
always dealing with data files.

However, after installing Roxio's Easy CD Creator 5.1 AND after playing
and recording audio CDs, I noticed that Windows could no longer see my
ordinary data files CDs. After starting Roxio's "CD Copier" that is
part of the Roxio package, Windows Explorer could see the data files
again (but could no longer see audio CDs). So I figured that each
Roxio program in the Roxio package calls a different driver. Each
driver can read specific types of formats. Therefore, depending on
which type of CD you want to use, you first call the appropriate Roxio
program that can read data or music, or perhaps video too. This
technique may be primitive and is certainly inconvenient, but you'll
always see the CD's content that way (unless the CD truly has a
problem, and this is where IsoBuster may be useful as a recovery
software; also you may have 2 computers that cannot exchange data with
each other because each machine uses a different CD-writing format, so
this type of multiformat capable software is useful there again).

This is not exactly addressing nico's original problem, but it may
still help people who can no longer see what they used to see on a
particular CD.


--
Pigitus
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Anonymous
August 15, 2005 12:20:01 PM

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

The problem described in this thread is precisely the problem I've been
trying to solve for the past 4 months. The solution suggested here doesn't
work for me, though. I don't have a flash drive installed and taskmanager
doesn't show that UStorage.exe is running. So far, my only solution (other
than the infrequent, random times when the problem goes away) is to reboot
with a cd and a dvd inserted into my 2 drives. I also have the same problem
with my iomega memory stick - can't see the data unless I insert it into the
usb and reboot.

Strangely, Nero 6 recognizes the contents of the dvd in the drive when
windows explorer does not.
!